UPI — transaction done but recharge not done

Website:Myjio pp & BHIM app

It was on 2nd feb 18, 03:51:11pm i have tried for 399 recharge through myjioapp by upi payment on bhim app, the balance got deducted from my sbi account but recharge unsucessful, i have tried to register complain through sbi helpline provided by bhim app but they totally ignored it by telling that they can't help.
Transaction id[protected]
[protected]@icici..
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26-Jan[protected]Jan-2018)

TO TRANSFER UPI/[protected]/[protected]@icici
payment was done got ticket
plz make refund
Mene mere freind ko 5000 rupay bheje jo ki nahi gaye or mere ac se pese kat gye mere ac se or us ke ac me nhi gaye
Es se pahle mene jo sent kiye the wo chale gye 15000 bad me mene 5000 or bheje to wo nhi hnhi gye or. Statment me dekha to mere pese kat gye or us dekhate me dekha to us ke khate me nhi aye

On 27/2/18 with transactions I'd[protected] rupees 349 had been deduced from my account through upi by [protected]@icici .
It's was done through my jio app

Kindly refund my amount into my account.
With regards
Swagat Subhankar

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