UPSRTC — Fare deducted from my bank account but ticket not received

Website:

upsrtconline.co.in

I have tried to book a bus ticket from Dehradun (DDN) to Delhi (DLI) for 29/03/2021 on upsrtconline.co.in using guest login.

The bus details are as follows :
Boarding time : 29/03/2021 19:30:00
Service : AC 3×2
Route : Dehradun to Kashmiri Gate
Seat No : 31

The amount of Rs 458 with a UPI Transaction ID[protected] has been debited from my bank account but haven't received any ticket confirmation.

I am attaching Google pay payment made to UPSRTC screenshot below.

I am highly disappointed by the service provided by UPSRTC and I am kindly requesting you to please initiate refund or provide me with a ticket for the same bus and time mentioned above.

Thanks and regards