Uptownie — Late delivery and now they are not letting me return the product as they have marked incorrect date of delivery

Address: 6, Alipore Avenue, Kala Bagan, Alipore, Kolkata, West Bengal 700027

Website: www.uptownie.com

I placed an Order with Uptownie on 9th January, 2025 and the delivery date was shown to me as 14.01.25. However, only 3 out of 5 products were delivered. Thereafter, I kept following up on all platforms, including whatsapp, instagram and email since there customer care number is never answered. Finally the remaining 2 products were delivered on 11.02.25 i. e., one month after placing the Order. Now when I tried to return these 2 products, within 2 days of delivery, they are not letting me return and the app is showing date of delivery as 09.01.25, which is ridiculous because I placed Order itself on 9th. So now I am left with no option. I asked them to arrange a call back, they are asking me to call, and then telling me its very busy pls call later. Then I am sure they will say now you have against passed 20 days time to return so you cannot return. Further, when I had checked their website for return policy, it did not mention that refund will only be given as credit on their website. however, now it seems that they will not refund the money but only give credit, which means money wasted since no one will order against after such horrendous experience.