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Urbanic — No update on my delivery even after 2 weeks of placing the order

My order Id is[protected]. I placed an order on the 22nd of june and today it's 6th July and still no tracking number of my parcel has been shared with me. According to the order shipment, I was supposed to get my order by the 5th of july but there's no update on my parcel.
I have prepaid my order and I bought it from my first salary ever, so it's really sad to see that this is their customer care.
Please send me my tracking details. I wanted to order more clothing but this app seems real fishy now. I really hope I get my parcel.
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