Urbanic Complaints & Reviews

I wish to return the product which I bought (pullover tshirt) because I don’t like the quality and colour. It is still under the review process. Please give my money back

I had ordered a dress from urbanic, It came totally different then the shown picture, I requested a return but they have cancelled my return request.
1. the return tag is still attached to the dress

It's been 10 days and still I have not received my order. The tracking link show wrong information. I don't know what the customer service is doing they are saying the same thing form 4 days. Not even updating with the status of my package

My order is still not delivered and it has been 10 days since I ordered. They are not even giving me the next estimated delivery date.

Dear urbanic I haven't received my refund but the refund has been processed since long days ago, iam very unhappy with this so I request you to credit my refund at my UPI account

I have made request to return my parcel on 19 june 2023 and has given the immediate date of 20 june 2023 for it to get return and till today it has not attempted(23 june 2023). It is getting rejected continuously.

I ordered two tops from Urbanic, but I received one top in a different color. However, they have been continuously canceling my return request. They claim that I'm committing fraud because I had previously ordered the same top through my account. It is entirely possible for someone to like the same top but want it in a different color and order it again. Their attitude has been very rude, and they don't seem to value their customers. Despite being a regular purchaser, they are accusing me without justification.

This is to bring to your notice I had placed an order of 2 products which I wanted to return due to some fitting issues
It’s been more than 11 days since I have placed for return but still there is no response from them
On app it’s showing awaiting return but still no attempt is made from them despite my several reminders and calls.
Everytime they are sending me the SSA me reply that it will be picked up with 24hrs but nothings has happened
It is a request please help me out with this matter and please try to address the issue asap
Looking forward for your concern
Chand Firdous

Hi Sir/ Madam,

I recently made a purchase through Urbanic on May 25, 2023 and it was scheduled to get delivered between June 3, 2023 - June 6, 2023, however, it been June 10, 2023 and I have not heard anything in regards to my order. I had contacted the customer support o[censored]rbanic innumerous times but all of them lied that the order will be delivered to my address the next time.

The order is always out for delivery but the delivery agent did not even single time made delivery attempt at my address. I called to re-attempt and was told that it will be received the next time.

But the same has been repeated four times and even the delivery agent did not call me or text me in regards to my order. The Urbanic had been making false claims that it will be delivered. Prior to this, Urbanic has also delivered my prior order at the wrong address even though I prepaid for the order.

After emailing them and connecting to chat/ cal support, I was provided nothing and was just left with no hope than to complaint here!!!

The next day I received a call from the Urbanic chat support and the agent was so rude and talked in a very rude manner and just disconnected the call badly. I was treated badly by the customer service associate of the Urbanic.

I have no received my refund although it has been over 7-10 days as per policy. Also even after reverting back to their refund ticket activate mail. I have not received any response

Hi team

i ordered one product due to size issue i returned the same day but noday came for pick up its been more than 15days

i tried reaching customer support nobody is resolving
horrible experience horrible customer support

delivery person came twice and not picked up bcoz he is not getting product image in his phone
i have uploaded my side

such a scam
never gonna buy again and i dont recommend too

My ordered product was out of stock company said they initiated refund but it's been 10 days I still haven't received refund

[protected] order id On 18 may I placed the order and on 20 I got it and on 20 I requested the return but nobody came I also got the return request scheduled and all, but on 22 may I got the msg that I have refused the return pickup but didn't and I also have not received any calls from delivery partner

[protected] order id
On 18 may I placed this order and on 20 may I received it and on the same day I requested the return of this order then one day past, nobody came for the pickup on 21 may they said your return has been approved and prepare the product for return nobody came, then on 22 may morning I got the msg that I have refused the return pickup but I did not and I have also not got any call also .

Its been 2 month and i didnt get my refund its always show processed but it never came in my bank account

I've placed my order on 19th may and i request you to please get it delivery by 23rd may till4o clock as I've some urgent event to attend that day

HI Team,
One pickup was scheduled on 13 may 2023,

i have got the message below -

Your reverse pickup from URBANIC EXPRESS with Delhivery AWB [protected] has been cancelled - Delhivery.

The parcel was not collected by the agent and still he is not picking the call.
Please reschedule it again as soon as possible.
you can track the order by the sender's email id and also contact us on

[protected]
[protected]

Thanks
Ankita Awasthi

I have ordered one pant but refund not received yet since 10 days

I ordered my product on 13th may 2023 and I need it by 16 may 2023 as I have to wear it for a stage performance

I had ordered from urbanic. Order ID[[protected]] Split Bodycon dress. I did online payment through gpay . I have returned the dress but did not get refund of 1091 rs. Urbanic does not have a contact number so I emailed them .But it has been more than 4 days now and still my refund of Rs 1091 is not reflected in my bank account . Kindly look into this matter as soon as possible and please. Please resolve this issue