Usha International — defective cooktop

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Usha Care

I have purchased gas oven (Model no-cook top ebony gs3001) on 24/09/2017 from khosla electronics pvt ltd, barrackpore, kol-700120 and which was found defective (Gas leakage). I have lodged a complaint regarding this on 17/3/2018 (Complaint no-[protected]). A technician inspected this but could not detect the problem and unfortunate closed this complaint. Again i lodged a complaint on 26/03/2018 (No-[protected]). Technician came on 29/3/2018 and found the leakage of pipe which may occurred a serious accident (Fire). He instructed strictly not to use this oven and he committed to me that he will rectified the same very soon though i want to replace the same. I have make a phone call to customer care at today, yesterday and 05/4/2018 also but no action has not been taken from their end and nobody has come to solve this problem. This is very very unfortunate. So it is requested to change this item as soon as possible.