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UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

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Updated: Mar 19, 2026
Complaints 1516
Resolved
270
Unresolved
1246
So far, so good. UTI Infrastructure Technology & Services Limited [UTIITSL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UTI Infrastructure Technology & Services Limited [UTIITSL] will keep up the work and continue to help more customers with their concerns even better 🤝
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UTI Infrastructure Technology & Services Limited [UTIITSL]

UTI Infrastructure Technology & Services Limited [UTIITSL] reviews & complaints page 5

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M
mahenderyadav
Aug 1, 2022
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I have applied for change in pan through uti psa login. till now i did not got the pan card it is showing in status under objection (PPC) coupon no: G[protected] please solve this application
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    A
    Aakash1432
    from Bhopal, Madhya Pradesh
    Jul 28, 2022
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    Billdesk — Utiitsl pan card portal amount deducted from my account
    I was submitting pan application using billdesk online payment gateway portal and the amount is deducted from my account but suddenly your portal shows error.
    UPI reference[protected]
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      A
      Aakash1432
      from Bhopal, Madhya Pradesh
      Jul 28, 2022
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      I was submitting pan application using billdesk online payment gateway portal and the amount is deducted from my account but suddenly your portal shows error.
      UPI reference[protected]
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        S
        Sagar omer
        Jul 27, 2022
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        My mother had applied for a pan card several years back and she use it but as time passes the card got damaged so I request the pancard issuing agency UTI to reprint the mentioned pancard but the customer executive said that they don't have any such records regarding that particular pancard that means they have no no data about the issued pancard number. And they simply said that our didn't issued this pancard but the signatory remarks o[censored]ti is there on my mother's pan.
        Jul 30, 2022
        Updated by Sagar omer         complaint is transfered to UTI head and no other proceeding is happen.
        The team not coordinated yet.
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          J
          Jeyaharini
          from Tuticorin, Tamil Nadu
          Jul 25, 2022
          Resolved
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          Resolved

          Address: 5/624/7H,Nethaji nagar 5th cross street, Thoothukudi, 5/624/7H,NETHAJI NAGAR 5TH CROSS STREET, THOOTHUKUDI

          Hai i am Jeyaharini.I applied for pan card through utiistl portal but I got an issue and my PAN application has failed and have not received refund money.please provide my refund amount.
          My application no:N[protected]
          Date of birth:17/07/2004
          Registered mail id: [protected]@gmail.com
          Jul 25, 2022
          Complaint marked as Resolved 
          Please refund my amount which is paid for application of pan card.i can't access my pan card application so i need a refund amount.
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            M
            MashaBasheer
            from Thiruvananthapuram, Kerala
            Jul 20, 2022
            Resolved
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            Resolved

            Hello,
            I was trying to apply for change in signature of pan, so I googled the sites and https://www.pan.utiitsl.com/ came up. It looked legit so I applied through the platform and paid the sum mentioned. As soon the amount was debited, the site closed and when i checked the status of application it says "not completed". I'm pretty sure I completed it AND THEN WAS BROUGHT TO THE PAYMENT GATEWAY. Fraud site, so beware!! I have attached proofs, though I wish I took more screenshots.
            Jul 22, 2022
            Complaint marked as Resolved 
            Got my money back. Ok, not fraudsters then.
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              R
              RagavendraM
              from Cuddalore, Tamil Nadu
              Jul 16, 2022
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              I want to know the details of the portfolio

              Address: Cuddalore-607002

              My portfolio:

              Scheme : Master Growth 1993
              Number o[censored]nits: 1500

              I am not getting any information till date. I request you to give the detail information about my portfolio.
              I will be thankful to you if you give the information's. now i want to sale all my units....
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              N
              Neha Mankoti
              Jul 15, 2022
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              Address: New Delhi

              My on-line pan application no: U - N[protected]
              date 15/07/2022.
              My email :[protected]@gmail.com
              Mobile no. - [protected]
              I have applied on-line for a new pan card I have paid rs.106.90 /- by using UPI payment @ 01:27 P.M. on 15/07/2022. After making successful payment, for a long time system plays
              Alert

              (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

              please apply pan application through physical submittion mode.)
              So please do needful and refund my amount. I am attaching all the required details.
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                N
                Neha Mankoti
                Jul 15, 2022
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                Address: New Delhi

                My on-line pan application no: U - N[protected]
                date 15/07/2022.
                My email :rawatneha17user]@gmail.com
                Mobile no. - [protected]
                I have applied on-line for a new pan card i have paid rs.106.90 /- by using UPI payment @ 01:27 P.M. on 15/07/2022. After making successful payment, for a long time system plays
                Alert

                (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

                please apply pan application through physical submittion mode.)
                So please do needful and refund my amount. I am attaching all the required details.
                Yours truly,
                Koneru Hemesh
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                  I
                  Iam a devil Of my world
                  Jul 13, 2022
                  Resolved
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                  Resolved

                  Address: 1-51 near jameer provisnal store karuchola village EDLAPADU mandal Guntur district Andhra Pradesh

                  I was submitting pan application using billdesk online payment gateway portal and the amount is deducted from my account but suddenly your portal shows error.
                  Iam submitting the payment bill regards the issue please return the money to my UPI address @phonepay
                  Aug 27, 2022
                  Complaint marked as Resolved 
                  Tq so much
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                    H
                    hemeshk
                    Jul 11, 2022
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                    My on-line pan application no: U - N[protected] date 10/07/2022.
                    My email : [protected]@gmail.com
                    Mobile no. - [protected]
                    I have applied on-line for a new pan card i have paid rs.106.90 /- by using UPI payment @ 10:27 A.M on 10/07/2022. After making successful payment, for a long time system plays
                    Alert

                    (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

                    please apply pan application through physical submittion mode.)
                    So please do needful and refund my amount. I am attaching all the required details.
                    Yours truly,
                    Koneru Hemesh
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                      S
                      Sneha Mandhalkar
                      Jul 8, 2022
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                      My PAN Card application status is showing status as NCC_OBJECTION
                      You are requested to resolve the issue OR update the meaning of the status. What more documents required from me.
                      Application Coupon number - U - Q[protected]
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                        P
                        prachprabhu
                        from Mumbai, Maharashtra
                        Jun 12, 2022
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                        My Father invested in UTI Children's Gift Growth Fund Unit Scheme, 1986. Now want to redeem that amount but don't have any folio number. Want folio number and process for redemption on amount.

                        Membership No - [protected]
                        Name o[censored]nitholder - Prachi Ravindra Prabhukeluskar
                        Date of Birth - 15th. Jan.1988
                        Date of Maturity - 15th. Jan.2009
                        Name of Applicant - Ravindra Ramakant P Keluskar
                        Alternate child name - Prathamesh Ravindra P Keluskar
                        Registrar - UTI Investor Services Ltd
                        Date - 29th. Jan, 2000
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                          M
                          Mominul Hoque 2004
                          from Murshidabad, West Bengal
                          Jun 3, 2022
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                          My PAN card is 28/05/2022 date A. Kolkata RMS Mails Tmo From despatch But then the pan location not updated
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                            A
                            Ashutoshaw
                            from Raebareli, Uttar Pradesh
                            May 31, 2022
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                            I applied for PAN Card through UTIITSL on 29/05/2022. In the process, when I paid fee amount through UPI, the amount got deducted but the registration failed. No refund has been processed after the registration failure. PAN registration and payment details in the attachments.
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                              S
                              Satyasatish
                              from Visakhapatnam, Andhra Pradesh
                              May 26, 2022
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                              I recently applied for pan card correction and I paid the payment and payment also successful but ekyc verification error coming. And I have tried for 3 times and all the 3times I paid money and all are successful payments and deducted money from my account, but ekyc error coming... They even not intimated anything about the application failure and money deducted...
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                                P
                                prawesh12
                                May 25, 2022
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                                I applied for a new PAN card online using UTIITSL portal dated 25/05/2022 with application no. N[protected] under name Prawesh Pahari. But when the payment of ₹71.90 was made dated 25/05/2022 at 1:59pm via UPI {ref no:[protected]} for the submission of application it failed but the payment have been made from by side . So, it is requested for the refund of ₹71.90 which has been debited.
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                                  S
                                  Somjeet
                                  from Jamshedpur, Jharkhand
                                  May 16, 2022
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                                  I Somjeet Biswas DOB 17/01/2000 applied for new pan through utiitsl website and did the payment through upi on 15/05/2022 at 10:21am but forgot to note the reference no. So couldn't proceed further.
                                  Then I applied a fresh application and also noted the reference no. As VA[protected] and again paid through upi on 15/05/2022;at 10:56am but can't procced further as it says- there is some problem in aadhaar authentication, please try after sometime.
                                  Pls help me regarding getting the refund that I paid twice.
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                                    V
                                    Vishnusurvase635
                                    from Osmanabad, Maharashtra
                                    May 14, 2022
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                                    I applied for pan card online correction on utiitsl. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submition mode".

                                    Applied date - 14/05/2022
                                    Application no - U-Q[protected]

                                    Kindly look into the matter as soon as possible.
                                    May 20, 2022
                                    Updated by Vishnusurvase635                                     Any update from your side
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                                    Thank you for approaching us with your query. We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern.
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                                      I
                                      It@91
                                      from Kolkata, West Bengal
                                      May 7, 2022
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                                      Address: Atghara, kolkata 700136

                                      My on-line PAN correction Reference Number:- VA[protected]. I paid through my debit cum ATM PIN to UTIITSL through Billdesk gateway at 5:56pm on 07/05/2022 amount of 106.90 rupees. After entering my OTP on my bank page it redirects to Billdesk gateway again and showed a page saying server error. I waited for few minutes nothing happened. I had to close the page manually. My money had deducted. I mailed them at customer.[protected]@utiitsl.com but got no response. I need my refund of Rs. 106.90.
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