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UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

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Updated: Dec 5, 2025
Complaints 1511
Resolved
270
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1241
So far, so good. UTI Infrastructure Technology & Services Limited [UTIITSL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UTI Infrastructure Technology & Services Limited [UTIITSL] will keep up the work and continue to help more customers with their concerns even better 🤝
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UTI Infrastructure Technology & Services Limited [UTIITSL]

UTI Infrastructure Technology & Services Limited [UTIITSL] reviews & complaints page 5

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M
MashaBasheer
from Thiruvananthapuram, Kerala
Jul 20, 2022
Resolved
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Resolved

Hello,
I was trying to apply for change in signature of pan, so I googled the sites and https://www.pan.utiitsl.com/ came up. It looked legit so I applied through the platform and paid the sum mentioned. As soon the amount was debited, the site closed and when i checked the status of application it says "not completed". I'm pretty sure I completed it AND THEN WAS BROUGHT TO THE PAYMENT GATEWAY. Fraud site, so beware!! I have attached proofs, though I wish I took more screenshots.
+3 photos
Jul 22, 2022
Complaint marked as Resolved 
Got my money back. Ok, not fraudsters then.
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    R
    RagavendraM
    from Cuddalore, Tamil Nadu
    Jul 16, 2022
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    I want to know the details of the portfolio

    Address: Cuddalore-607002

    My portfolio:

    Scheme : Master Growth 1993
    Number o[censored]nits: 1500

    I am not getting any information till date. I request you to give the detail information about my portfolio.
    I will be thankful to you if you give the information's. now i want to sale all my units....
    +1 photos
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    N
    Neha Mankoti
    Jul 15, 2022
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    Address: New Delhi

    My on-line pan application no: U - N[protected]
    date 15/07/2022.
    My email :[protected]@gmail.com
    Mobile no. - [protected]
    I have applied on-line for a new pan card I have paid rs.106.90 /- by using UPI payment @ 01:27 P.M. on 15/07/2022. After making successful payment, for a long time system plays
    Alert

    (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

    please apply pan application through physical submittion mode.)
    So please do needful and refund my amount. I am attaching all the required details.
    +2 photos
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      N
      Neha Mankoti
      Jul 15, 2022
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      Address: New Delhi

      My on-line pan application no: U - N[protected]
      date 15/07/2022.
      My email :rawatneha17user]@gmail.com
      Mobile no. - [protected]
      I have applied on-line for a new pan card i have paid rs.106.90 /- by using UPI payment @ 01:27 P.M. on 15/07/2022. After making successful payment, for a long time system plays
      Alert

      (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

      please apply pan application through physical submittion mode.)
      So please do needful and refund my amount. I am attaching all the required details.
      Yours truly,
      Koneru Hemesh
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        I
        Iam a devil Of my world
        Jul 13, 2022
        Resolved
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        Resolved

        Address: 1-51 near jameer provisnal store karuchola village EDLAPADU mandal Guntur district Andhra Pradesh

        I was submitting pan application using billdesk online payment gateway portal and the amount is deducted from my account but suddenly your portal shows error.
        Iam submitting the payment bill regards the issue please return the money to my UPI address @phonepay
        +1 photos
        Aug 27, 2022
        Complaint marked as Resolved 
        Tq so much
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          H
          hemeshk
          Jul 11, 2022
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          My on-line pan application no: U - N[protected] date 10/07/2022.
          My email : [protected]@gmail.com
          Mobile no. - [protected]
          I have applied on-line for a new pan card i have paid rs.106.90 /- by using UPI payment @ 10:27 A.M on 10/07/2022. After making successful payment, for a long time system plays
          Alert

          (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

          please apply pan application through physical submittion mode.)
          So please do needful and refund my amount. I am attaching all the required details.
          Yours truly,
          Koneru Hemesh
          +3 photos
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            S
            Sneha Mandhalkar
            Jul 8, 2022
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            My PAN Card application status is showing status as NCC_OBJECTION
            You are requested to resolve the issue OR update the meaning of the status. What more documents required from me.
            Application Coupon number - U - Q[protected]
            +1 photos
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              P
              prachprabhu
              from Mumbai, Maharashtra
              Jun 12, 2022
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              My Father invested in UTI Children's Gift Growth Fund Unit Scheme, 1986. Now want to redeem that amount but don't have any folio number. Want folio number and process for redemption on amount.

              Membership No - [protected]
              Name o[censored]nitholder - Prachi Ravindra Prabhukeluskar
              Date of Birth - 15th. Jan.1988
              Date of Maturity - 15th. Jan.2009
              Name of Applicant - Ravindra Ramakant P Keluskar
              Alternate child name - Prathamesh Ravindra P Keluskar
              Registrar - UTI Investor Services Ltd
              Date - 29th. Jan, 2000
              +1 photos
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                M
                Mominul Hoque 2004
                from Murshidabad, West Bengal
                Jun 3, 2022
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                My PAN card is 28/05/2022 date A. Kolkata RMS Mails Tmo From despatch But then the pan location not updated
                +1 photos
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                  A
                  Ashutoshaw
                  from Raebareli, Uttar Pradesh
                  May 31, 2022
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                  I applied for PAN Card through UTIITSL on 29/05/2022. In the process, when I paid fee amount through UPI, the amount got deducted but the registration failed. No refund has been processed after the registration failure. PAN registration and payment details in the attachments.
                  +3 photos
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                    S
                    Satyasatish
                    from Visakhapatnam, Andhra Pradesh
                    May 26, 2022
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                    I recently applied for pan card correction and I paid the payment and payment also successful but ekyc verification error coming. And I have tried for 3 times and all the 3times I paid money and all are successful payments and deducted money from my account, but ekyc error coming... They even not intimated anything about the application failure and money deducted...
                    +7 photos
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                      P
                      prawesh12
                      May 25, 2022
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                      I applied for a new PAN card online using UTIITSL portal dated 25/05/2022 with application no. N[protected] under name Prawesh Pahari. But when the payment of ₹71.90 was made dated 25/05/2022 at 1:59pm via UPI {ref no:[protected]} for the submission of application it failed but the payment have been made from by side . So, it is requested for the refund of ₹71.90 which has been debited.
                      +1 photos
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                        S
                        Somjeet
                        from Jamshedpur, Jharkhand
                        May 16, 2022
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                        I Somjeet Biswas DOB 17/01/2000 applied for new pan through utiitsl website and did the payment through upi on 15/05/2022 at 10:21am but forgot to note the reference no. So couldn't proceed further.
                        Then I applied a fresh application and also noted the reference no. As VA[protected] and again paid through upi on 15/05/2022;at 10:56am but can't procced further as it says- there is some problem in aadhaar authentication, please try after sometime.
                        Pls help me regarding getting the refund that I paid twice.
                        +3 photos
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                          V
                          Vishnusurvase635
                          from Osmanabad, Maharashtra
                          May 14, 2022
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                          I applied for pan card online correction on utiitsl. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submition mode".

                          Applied date - 14/05/2022
                          Application no - U-Q[protected]

                          Kindly look into the matter as soon as possible.
                          +2 photos
                          May 20, 2022
                          Updated by Vishnusurvase635                           Any update from your side
                          View replies
                          Thank you for approaching us with your query. We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern.
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                            I
                            It@91
                            from Kolkata, West Bengal
                            May 7, 2022
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                            Address: Atghara, kolkata 700136

                            My on-line PAN correction Reference Number:- VA[protected]. I paid through my debit cum ATM PIN to UTIITSL through Billdesk gateway at 5:56pm on 07/05/2022 amount of 106.90 rupees. After entering my OTP on my bank page it redirects to Billdesk gateway again and showed a page saying server error. I waited for few minutes nothing happened. I had to close the page manually. My money had deducted. I mailed them at customer.[protected]@utiitsl.com but got no response. I need my refund of Rs. 106.90.
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                              G
                              Gajendra ve
                              May 6, 2022
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                              Address: No. 131 panchasheel nagar, Moodalpalya
                              Website: Where is my order

                              Not delivered
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                                N
                                Nest Computers
                                May 5, 2022
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                                Address: Khairun Bi, # 689/70, 1st Main, 1st Cross, Opp. Anjum School, Bhagath Singh Nagar, Davanere-577002, Karnataka.

                                PAN was applied on 25/03/2022 with the Acknowledgement No. G-G[protected] which is in the name of Khairun Bi. The address mentioned in the application is accurate and all other posts were corresponding to the same address. But when we check the status, it showing that " YOUR PAN CARD RETURNED UNDELIVERED DUE TO [NOT SPECIFIED BY COURIER / POSTAL AUTHORITIES ] ON 19/04/2022 AND LYING IN MUMBAI OFFICE "
                                Kindly resend to the mentioned address and oblige.
                                PAN No. number generated as : GHHPB8370J
                                Thanking you
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                                  M
                                  Murugan Reddy
                                  May 5, 2022
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                                  I’m trying to open a website o[censored]tiitsl but site is not opening can you solve this problem
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                                    M
                                    Murugan Reddy
                                    May 5, 2022
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                                    I’m trying to open web site o[censored]tiitsl it’s not working
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                                      Z
                                      Zubaird92
                                      from Srinagar, Jammu and Kashmir
                                      May 2, 2022
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                                      Address: Aloosa Bandipora

                                      I have been trying to apply for the correction E-PAN using adhaar based esign generation. However after i made the payment successfully, the esign generation fail is occurring even i give proper OTP i get on the Adhaar linked mobile number. Will my amount be refund?
                                      +1 photos
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