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UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

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Updated: Oct 15, 2026
Complaints 1519
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270
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So far, so good. UTI Infrastructure Technology & Services Limited [UTIITSL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UTI Infrastructure Technology & Services Limited [UTIITSL] will keep up the work and continue to help more customers with their concerns even better 🤝
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UTI Infrastructure Technology & Services Limited [UTIITSL]

UTI Infrastructure Technology & Services Limited [UTIITSL] reviews & complaints page 7

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S
Sagar omer
Jul 27, 2022
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My mother had applied for a pan card several years back and she use it but as time passes the card got damaged so I request the pancard issuing agency UTI to reprint the mentioned pancard but the customer executive said that they don't have any such records regarding that particular pancard that means they have no no data about the issued pancard number. And they simply said that our didn't issued this pancard but the signatory remarks o[censored]ti is there on my mother's pan.
Jul 30, 2022
Updated by Sagar omer complaint is transfered to UTI head and no other proceeding is happen.
The team not coordinated yet.
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    J
    Jeyaharini
    from Tuticorin, Tamil Nadu
    Jul 25, 2022
    Resolved
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    Resolved

    Address: 5/624/7H,Nethaji nagar 5th cross street, Thoothukudi, 5/624/7H,NETHAJI NAGAR 5TH CROSS STREET, THOOTHUKUDI

    Hai i am Jeyaharini.I applied for pan card through utiistl portal but I got an issue and my PAN application has failed and have not received refund money.please provide my refund amount.
    My application no:N[protected]
    Date of birth:17/07/2004
    Registered mail id: [protected]@gmail.com
    Jul 25, 2022
    Complaint marked as Resolved 
    Please refund my amount which is paid for application of pan card.i can't access my pan card application so i need a refund amount.
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      M
      MashaBasheer
      from Thiruvananthapuram, Kerala
      Jul 20, 2022
      Resolved
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      Resolved

      Hello,
      I was trying to apply for change in signature of pan, so I googled the sites and https://www.pan.utiitsl.com/ came up. It looked legit so I applied through the platform and paid the sum mentioned. As soon the amount was debited, the site closed and when i checked the status of application it says "not completed". I'm pretty sure I completed it AND THEN WAS BROUGHT TO THE PAYMENT GATEWAY. Fraud site, so beware!! I have attached proofs, though I wish I took more screenshots.
      Jul 22, 2022
      Complaint marked as Resolved 
      Got my money back. Ok, not fraudsters then.
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        R
        RagavendraM
        from Cuddalore, Tamil Nadu
        Jul 16, 2022
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        Address: Cuddalore-607002

        My portfolio:

        Scheme : Master Growth 1993
        Number o[censored]nits: 1500

        I am not getting any information till date. I request you to give the detail information about my portfolio.
        I will be thankful to you if you give the information's. now i want to sale all my units.
        Jul 18, 2022
        Updated by RagavendraM         Any update? I am waiting for a long time...
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          N
          Neha Mankoti
          Jul 15, 2022
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          Address: New Delhi

          My on-line pan application no: U - N[protected]
          date 15/07/2022.
          My email :[protected]@gmail.com
          Mobile no. - [protected]
          I have applied on-line for a new pan card I have paid rs.106.90 /- by using UPI payment @ 01:27 P.M. on 15/07/2022. After making successful payment, for a long time system plays
          Alert

          (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

          please apply pan application through physical submittion mode.)
          So please do needful and refund my amount. I am attaching all the required details.
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            N
            Neha Mankoti
            Jul 15, 2022
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            Address: New Delhi

            My on-line pan application no: U - N[protected]
            date 15/07/2022.
            My email :rawatneha17user]@gmail.com
            Mobile no. - [protected]
            I have applied on-line for a new pan card i have paid rs.106.90 /- by using UPI payment @ 01:27 P.M. on 15/07/2022. After making successful payment, for a long time system plays
            Alert

            (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

            please apply pan application through physical submittion mode.)
            So please do needful and refund my amount. I am attaching all the required details.
            Yours truly,
            Koneru Hemesh
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              I
              Iam a devil Of my world
              Jul 13, 2022
              Resolved
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              Resolved

              Address: 1-51 near jameer provisnal store karuchola village EDLAPADU mandal Guntur district Andhra Pradesh

              I was submitting pan application using billdesk online payment gateway portal and the amount is deducted from my account but suddenly your portal shows error.
              Iam submitting the payment bill regards the issue please return the money to my UPI address @phonepay
              Aug 27, 2022
              Complaint marked as Resolved 
              Tq so much
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                H
                hemeshk
                Jul 11, 2022
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                My on-line pan application no: U - N[protected] date 10/07/2022.
                My email : [protected]@gmail.com
                Mobile no. - [protected]
                I have applied on-line for a new pan card i have paid rs.106.90 /- by using UPI payment @ 10:27 A.M on 10/07/2022. After making successful payment, for a long time system plays
                Alert

                (your digital pan application is rejected as your address in aadhaar is exceeding 125 characters

                please apply pan application through physical submittion mode.)
                So please do needful and refund my amount. I am attaching all the required details.
                Yours truly,
                Koneru Hemesh
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                  S
                  Sneha Mandhalkar
                  Jul 8, 2022
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                  My PAN Card application status is showing status as NCC_OBJECTION
                  You are requested to resolve the issue OR update the meaning of the status. What more documents required from me.
                  Application Coupon number - U - Q[protected]
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                    P
                    prachprabhu
                    from Mumbai, Maharashtra
                    Jun 12, 2022
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                    My Father invested in UTI Children's Gift Growth Fund Unit Scheme, 1986. Now want to redeem that amount but don't have any folio number. Want folio number and process for redemption on amount.

                    Membership No - [protected]
                    Name o[censored]nitholder - Prachi Ravindra Prabhukeluskar
                    Date of Birth - 15th. Jan.1988
                    Date of Maturity - 15th. Jan.2009
                    Name of Applicant - Ravindra Ramakant P Keluskar
                    Alternate child name - Prathamesh Ravindra P Keluskar
                    Registrar - UTI Investor Services Ltd
                    Date - 29th. Jan, 2000
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                      M
                      Mominul Hoque 2004
                      from Murshidabad, West Bengal
                      Jun 3, 2022
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                      My PAN card is 28/05/2022 date A. Kolkata RMS Mails Tmo From despatch But then the pan location not updated
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                        A
                        Ashutoshaw
                        from Raebareli, Uttar Pradesh
                        May 31, 2022
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                        I applied for PAN Card through UTIITSL on 29/05/2022. In the process, when I paid fee amount through UPI, the amount got deducted but the registration failed. No refund has been processed after the registration failure. PAN registration and payment details in the attachments.
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                          S
                          Satyasatish
                          from Visakhapatnam, Andhra Pradesh
                          May 26, 2022
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                          I recently applied for pan card correction and I paid the payment and payment also successful but ekyc verification error coming. And I have tried for 3 times and all the 3times I paid money and all are successful payments and deducted money from my account, but ekyc error coming... They even not intimated anything about the application failure and money deducted...
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                            P
                            prawesh12
                            May 25, 2022
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                            I applied for a new PAN card online using UTIITSL portal dated 25/05/2022 with application no. N[protected] under name Prawesh Pahari. But when the payment of ₹71.90 was made dated 25/05/2022 at 1:59pm via UPI {ref no:[protected]} for the submission of application it failed but the payment have been made from by side . So, it is requested for the refund of ₹71.90 which has been debited.
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                              S
                              Somjeet
                              from Jamshedpur, Jharkhand
                              May 16, 2022
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                              I Somjeet Biswas DOB 17/01/2000 applied for new pan through utiitsl website and did the payment through upi on 15/05/2022 at 10:21am but forgot to note the reference no. So couldn't proceed further.
                              Then I applied a fresh application and also noted the reference no. As VA[protected] and again paid through upi on 15/05/2022;at 10:56am but can't procced further as it says- there is some problem in aadhaar authentication, please try after sometime.
                              Pls help me regarding getting the refund that I paid twice.
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                                V
                                Vishnusurvase635
                                from Osmanabad, Maharashtra
                                May 14, 2022
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                                I applied for pan card online correction on utiitsl. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submition mode".

                                Applied date - 14/05/2022
                                Application no - U-Q[protected]

                                Kindly look into the matter as soon as possible.
                                May 20, 2022
                                Updated by Vishnusurvase635                                 Any update from your side
                                View replies
                                Thank you for approaching us with your query. We request you to contact UTI Infrastructure Technology and Services Ltd.(UTIITSL) to get proper resolution of your concern.
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                                  I
                                  It@91
                                  from Kolkata, West Bengal
                                  May 7, 2022
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                                  Address: Atghara, kolkata 700136

                                  My on-line PAN correction Reference Number:- VA[protected]. I paid through my debit cum ATM PIN to UTIITSL through Billdesk gateway at 5:56pm on 07/05/2022 amount of 106.90 rupees. After entering my OTP on my bank page it redirects to Billdesk gateway again and showed a page saying server error. I waited for few minutes nothing happened. I had to close the page manually. My money had deducted. I mailed them at customer.[protected]@utiitsl.com but got no response. I need my refund of Rs. 106.90.
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                                    G
                                    Gajendra ve
                                    May 6, 2022
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                                    Address: No. 131 panchasheel nagar, Moodalpalya
                                    Website: Where is my order

                                    Not delivered
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                                      N
                                      Nest Computers
                                      May 5, 2022
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                                      Address: Khairun Bi, # 689/70, 1st Main, 1st Cross, Opp. Anjum School, Bhagath Singh Nagar, Davanere-577002, Karnataka.

                                      PAN was applied on 25/03/2022 with the Acknowledgement No. G-G[protected] which is in the name of Khairun Bi. The address mentioned in the application is accurate and all other posts were corresponding to the same address. But when we check the status, it showing that " YOUR PAN CARD RETURNED UNDELIVERED DUE TO [NOT SPECIFIED BY COURIER / POSTAL AUTHORITIES ] ON 19/04/2022 AND LYING IN MUMBAI OFFICE "
                                      Kindly resend to the mentioned address and oblige.
                                      PAN No. number generated as : GHHPB8370J
                                      Thanking you
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                                        M
                                        Murugan Reddy
                                        May 5, 2022
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                                        I’m trying to open a website o[censored]tiitsl but site is not opening can you solve this problem
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                                          A debit followed by a rejection page usually means the payment failed partway, and those normally reverse on their own. RBI's 20 Sep 2019 circular on failed transactions gives a failed UPI merchant pa...
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