Uti Infrastructure Technology & Services Limited [Utiitsl] — Amount deducted

I applied for pan card e - kyc on utiitsl. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submition mode".
Applied date - 20/10/2020
Application no - u-Q[protected]
Kindly look into the matter as soon as possible.
Email - [protected]@gmail.com