Uti Infrastructure Technology & Services Limited [Utiitsl] — exceptional delay in issuing pan card

My son akshat joshi had applied for issuing of new pan card on line on 2nd aug 2017. The application was filled with the authorities on 8th august 2017 with customer code no a 1382260 and the coupon no issued as[protected]. The status of the application after one and half months is still showing as "your application is withheld for processing" the reason for the objection marked - (Aadhar matched using demographic details. The application will be processed on submission of valid documentary proofs poi/po)
After this objection my son akshat joshi submitted additional documentary proofs such as copy of passport, birth certificate and an additional copy of aadhar card on which dob is mentioned/written on 3/9/2017 through courier. But the status is still showing the same after after an elapse of 15 days. On contacting the various phone nos such as customer care and at nsdl and at various forums nobody even bothers picking up phone calls. If this is the system it is better to go on olden days.
Surendra kumar joshi
Father of akshat joshi