Uti Infrastructure Technology & Services Limited [Utiitsl] — no response to pan application

Address:	Hyderabad, Andhra Pradesh, 500019
Website:	UTIITSL

Hi,

This is with regards to my change of name in pan application.

Application coupon no: q[protected]

I had applied for a change in my pancard details online. I had submitted the detailed form along with the necessary documents. However, when i tracked my request, it says it has been withheld because of lack of documentary proof and it asked me to contact the utitsl office. I have been trying to contact every other office since december. However, there is no response from the office. They do not pick up the phone when i call them and i don't know how else to contact them. I have even called the income tax department tool free number but only to be told that i have to contact the regional office where i have submitted my application. The funny thing here is when i call the office, the phone rings and no one picks up the phone and then the next minute it is engaged. There are days when i try calling them the whole day but they would never ever response.
So i would like to know how should i try to contact the office if you are not responding? I cant travel to chennai from hyderbad just for this! Or would i need to?

I am seriously disgusted with how this office is functioning. May be i should just write to higher authorities or tweet to the prime minister because nothing happens in india if you don't involve higher authorities.

Please let me know what is wrong with my application so that i can do the needful and get on with my life!

Thanks. Hoping this will fall into the right ears atleast!