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Uti Infrastructure Technology & Services Limited [Utiitsl] — refund not provided for failed e pan card application n[protected]

On 31st december 2018, i, saurabh gulati, tried applying for epan card from utiitsl site and requested for physical card as well. I applied for mrs. Raj arora. I paid the amount rs. 106.90/- via my citi bank credit card. But due to some reason the aadhar verification failed and the application got rejected.

Once this failure occurred from your site, i thought of applying the same from nsdl site as well (Same date 31st dec 2018). From their site as well i paid the amount (Rs. 106.90/-), same details of pan, same mode of payment and the application got rejected with same reason. The next page it navigated to said i'll get the refund. And i also got the refund in few days (3rd jan 2019). Refer screenshot of my card statement.

I did not receive any refund for my application. The regenerate option is telling me to apply pan via physical submission. I also mailed to utiitsl but they are refusing to provide the refund. Please help.
Complaint comments  4 Comments     Updated: ShareTweet


Dear Sir
pls check the below details
name- MD badar ishteyaque
DOB- 19/01/1997
gender- male
mobile no-[protected]
adhar card no[protected]
sir pls provide the details of my pan card or provide pan card no. in
then i will able to apply for the reprint of the pan card.
My Consingment NO RM[protected]IN Booked ON 03/10/2018
Not Recived yet
Application was submitted in December 2018 in status it is showing that "Your application is processed successfully but pan card is not printed due to improper photo/signature".
and allotted PAN No - BAEPL4912R
I am attaching the related document.

What does it mean and what should I do further.

A[protected] Sarifune nisha

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