Uts App — season booked ticket not shown

Address:	Indian Rail, Kolkata, West Bengal
Website:	[email protected]

I have a UTS app link with mobile number [protected].. by mistake i touch the surrender request in uts app and sms received from UTS on my linked UTS mobile number for refund wllet many collect. further i am request to withdraw surrender request by mail on uts help line email id ([protected]@gmail.com) and call much times on 138, but not reply my mail and not received on call. i am going to many UTS counter DDC DDJ SDAH BNXR, BT -for my refund money, they are refuse to return my wallet money.
i can not access my UTS account and also create new account.
i want refund money or UTS account running. please do the need full as soon as posssible .