Utsav Fashion — defective royal anarkali purple sharara suit

I received royal anarkali purple shara (Invoice no 02093470bxt1hx019 from royal anarkali, surat, gujrat) on 9.9.19 from the vender. On opening the packet i observed two holes in the lower of the suit. I immediately called the supplier (Phone no [protected] after a great struggle the line got connected) describing the defect in the suit. I was asked to send photographs on their whatsapp no which i did without any delay. Two days later i got a message that the suit was checked thrice before it was packed. I can only infer from his explanation that i am telling a lie. I request you to look in to the matter and make arrangements to replace the piece at an early date.
Thanks