[Resolved]  Utsav Fashion — not responding to my return and refund request

Address:

D112, Okhla , phase 1, New Delhi 110020, New Delhi, Delhi

I ordered and received an embroidered satin georgette lehenga in dark teal blue by making online payment from their website with order number mi[protected]
I got its delivery on 21.08.19. But when i had the look on the product quality it was not worth the price paid for it. It has finishing issues and extremely lightweight.
The very next day i mailed them and requested for its return but they are delaying it unnecessarily and they have stopped responding to the mails. I have no other way of contacting them except mails.
I want to return this item and want my money back. The team at utsav fashion is not responding and not even trying to resolve the issue. Since 22.08.19 i have been sending mails to them regarding the same but all in vain. They are being inhuman and showing shameful behaviour. I really regret being a customer. I trusted them and they are betraying it. I never ever had such worst experience shopping online.
Please do the needful. I ll be grateful to you.