Utsav Fashion — Order was changed in measurements and did not inform the customer till the customer reached out

I live in USA. I ordered a dress in Utsav Fashions for my 14 year old daughter on May 30th, 2021 for a very important event in our community. We wanted to order about 230 more dresses if the dress I ordered looked good, but the company messed up my order and did not let me know. I waited for over 4 weeks and reached out to custom service and asked what happened to my order, that’s when they told me that they had a dress for a 7 year old and asked me if they can deliver it. This was very frustrating and disappointing and this is not the first this has happened. Now we changed our mind in ordering the rest of the 230 dresses because of this bad experience. I cancelled my order and it’s a very unpleasant experience for my daughter as well. This company should payback the fine for this very bad customer service. I’m going to let all my friends in USA not to buy this company’s products and will write about this in our community social media website.
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Utsav Fashion customer support has been notified about the posted complaint.
Jun 27, 2021
Updated by subharams
I live in USA. I ordered a dress in Utsav Fashions for my 14 year old daughter on May 30th, 2021 for a very important event in our community. We wanted to order about 230 more dresses if the dress I ordered looked good, but the company messed up my order and did not let me know. I waited for over 4 weeks and reached out to custom service and asked what happened to my order, that’s when they told me that they had a dress for a 7 year old and asked me if they can deliver it. This was very frustrating and disappointing and this is not the first this has happened. Now we changed our mind in ordering the rest of the 230 dresses because of this bad experience. I cancelled my order and it’s a very unpleasant experience for my daughter as well. This company should payback the fine for this very bad customer service. I’m going to let all my friends in USA not to buy this company’s products and will write about this in our community social media website.
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