Uttar Pradesh State Road Transport Corporation [Upsrtc] — after bus cancellation refund amount not received

Address: 211001

Hello sir
My name is abhishek gaur. I have booked online 3x2 ac bus from allahabad to lucknow on date 24 june 2017 at 1:45 through upsrtc website. When i reached allahabad bus station then bus has canceled. No one takes responsibility and answered regarding the cancellation.
I have already sent so many e-mails regarding cancellation to online. [protected]@upsrtc.com on date 24 june 2017 at 2:10 pm and further mores. Still, i have not get my refund money rs 271. I m ringing to customer support but no one picks up my call.
So kindly request that concern my complain and proceed for refund process as soon as possible
Thank you
Abhishek gaur
[protected]
Email-id: [protected]@gmail.com