Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Dear sir
Following tickets are being cancelled by me please proceed to refund
1. PNR no. XALM[protected] Date of journey - 17.11.2020 cancellation voucher no. 15175941
2. PNR no. - XALM[protected] Date of journey - 16.11.2020 cancellation voucher no.[protected]
3. PNR no. - XALM[protected] Date of journey - 17.11.2020 cancellation voucher no.[protected]

Please update on my refund status for cancellations of the trip schedule on 22nd November 2020 from Haldwani to delhi. Trip is cancelled by upsrtc without prior any intimation. Kindly initiate my refund asap

PNR:KASB[protected], Dated:22/11/2020 16:00, Boarding:HALDWANI, Alight:KAUSHAMBI, Seat:5, Fare:Rs.541.00/-, Toll Free No:[protected]

There is no response from the upsrtc on my mail and there is no way around given for sorting out refund problems

UP33AT4987 changed its route to reach LUCKNOW CHARBAGH from LALGANJ AJHARA. It's way is Lalganj ajhara-salon-rai bareli - Lucknow but it changed it's route and going via amethi district As on 03.11.2020. Departure time from LALGANJ ajhara 8:00 am

Kindly note that my bus was cancelled without any prior intimation. I had booked my ticket online.

My online ticket and payment details are attached. Kindly process the refund as soon as possible.

Same is already intimated to UPSRTC helpline mail but no action is taken till now.

Arsh Ahtsham

This mail is regards to the refund of bus ticket cancellation no - 175075, we booked ticket from kanpur to jhansi from agent (Girish kesarvani) he reserved our tickets from via.com online ticket booking company... We went on boarding point before one hour early... There then officials o[censored]psrtc or bus stand officials said that the online booking bus has been cancelled then to confirm we called this no [protected]-no o[censored]psrtc they too said that online booking bus has been cancelled and refund will provided directly to your within 24 hrs our within 7 days now it's been a month there's no such proceedings and now they are saying bus was not cancelled so there will no refund..., the passengers named vaibhav ghatol and bhimrao ghatol who approached the pick up point at the bus arrival time was informed by the local bus conductor that the bus has been cancelled, below you can find the attachment of the ticket. If the bus was not cancelled, send us the proof, first of all the bus was not on time and secondly by the officials only this was informed that the bus was cancelled, if the bus was running late it should be informed to the passengers through mail or mobile no as the details are provided by the ticket bookibng 900 is not at all a small amount they are fooling the customer by literally saying that there was a no show by the passengers, so actually they are doing a fraud with the customers, as the bus was cancelled please provide the refund asap, this mail is has been sent to consumer court too, if you dont look into this matter we have to approach the consumer court

I booked ticket from up transport website and later on the day travel I got bus was cancelled but refund not initiated.
Below are the details
Ticket no[protected]
PNR no - XALM[protected]
From GORAKHPUR to ALAMBHAG
Amount - 500
Departure date - 07/08/2020
Departure time - 22:35
Booking date - 07/08/2020

Regarding - vishwajeet

I have tried to book the tickets two times. The amount has been deducted but the ticket is not generated and the total amount of 3236 has been deducted.
Please help me to get the refund of that.

I was trying to book 2 seats for the journey from sitapur to kaushambi, for which i have paid Rs.1618. The balance has been deducted from my account but i didn't receive any confirmation or any ticket for that. Please help me to get the refund.

Today I booked a ticket from Muzaffarnagar to Agra for date 31st of august using a registered username and paid the bill of 542 using google pay
The amount was debited but the ticket wasn't booked and isn't even displaying in the booked ticked section and i have nothing information regarding the refund . I mailed them regarding this but i received no response i have called them so many times but no one ever receives the call. Please take action against it as soon as possible. Transaction Id is[protected]

Dear sir,
I booked a bus ticket from alambagh (Alm) to varanasi (Vns) on 23 of august 2020. On completing the payment procedure ticket is not generated but the ticket amount has deducted from the bank account.
So please refund my deducted amount.
I have attached the transation details of the payment.

My upsrtc username - kakarotto

I had booked a bus ticket from alambagh (Alm) to varanasi (Vns) on 23 august 2020. On completing the payment procedure the ticket was not generated but amount was deducted from the bank account.
I have attached the transaction details of the payment.

My upsrtc username - kakarotto

I tried to book 5 tickets from Farrukhabad to Delhi (Kaushambi) on 23.08.2020 ( in morning).

Amount: 2875 was debited twice (try to book again once 1st try failed) but both time, amount was debited from account but no ticket booked.

Please refer to all screenshots of amount payments.

Respected sir/ma'am,
It is to be humbly submitted that i want to get my booking confirmation message as i didn't get the same while booking my ticket.
I was booking the ticket from bareilly satellite to kaushambhi for the date august 17, 2020 in the bus named as lakhimpur-kaushambhi janrath.
I filled all the necessary details alongwith the seat no. 12. I paid the amount through my credit card but i didn't get any seat confirmation message either as text or e-mail.
I request you to refund me the same amount as i booked another ticket for the same journey.
Thanking you

User id - ac[protected]

I booked ticket from Bareilly to Lucknow (Kaiserbagh) on 18/08/2020 at 6:00 pm through upsrtc portal. Booking amount was deducted from my account but didn't recieved any ticket.Nobody at helpline number is picking up call

Dear tram, I have booked ticked from login id: [censored]anshus from upsrtconline.com website. Money was deducted from account but but the ticked booking is not showing neither got any reply from customer care mail. Kindly revert

I had booked a ticket from Noida depot to lucknow for the date 20/8/2020 on 16/8/2020 and the payment of ₹943 was successful but i have till now not received any confirmation mail. Neither is my booking visible on my registered id. So now i cannot even cancel my ticket. Even the customer support number is not receiving calls and i am not getting any reply for my mail also. Please help me in the matter.

I have booked a ticket from Noida depot to Lucknow for the date 20/8/2020 on 16/8/2020 but did not receive any mail or msg for it's confirmation. My money has also been deducted ₹942. Now i am trying to call the customer support but they are not receiving my calls and neither are they replying to my mail. Please resolve the matter as soon as possible as i have to travel back home.

I tried to book bus using upsrtc portal. My money is deducted for second time(also reported for first) but no booking happened. There is no information regarding any of this on portal like transaction failed or something else.

User ID - pt1009
From - Lucknow
To - bareilly satellite
Bus type - Jantar

I am attaching receipt.

I'm complaining about my money deduction for tickets from mau to kanpur. My money will be deducted but no tickets confirmation information comes.
Transactions i'd is s54059467

I tried to book a ticket from kaushambi to bareilly in volvo bus of 8.30 am of 14/08/2020 through upsrtc website but payment has been deducted but i didn't receive any ticket and seat was still not booked and i didn't receive any refund till now... No one is responding at your 24*7 customer care helpline.. Please look into this matter.