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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 25

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P
Pinky singhal
from Noida, Uttar Pradesh
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fraud by bus conductor

Address:Etawah, Uttar Pradesh
Website:Upsrtc

Sir i was going from etawah to shikohabad on 16/08/2017. I gave my open ended card to bus conductor he said card is not working and took fare rs 69/- for ticket. But today i checked the balance i found rs 143/- deducted for ticket etawah to agra which i didnot take. Its a fraud by conductor of rs 143/- and may be he sold ticket to any other passenger.. I am very much disappointed and want my money back and punish the bus conductor so that...
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D
devbhardwaj
from Aligarh, Uttar Pradesh
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regarding non availability of mst form

Address:Meerut, Uttar Pradesh, 91

Being student of engineering college i need mst from meerut to muradnagar. Regularly i m requesting for the form. Staff kept me hanging. Now finally it is said that forms are unavailable and availability in near future is not sure. I tried registration on line but even it does not work. Please help me to make form available so that i must get it in time.
Regards
Dev bhardwaj
108, gagan enclave, rohta road
Meerut...
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R
Rishipriya
from Aligarh, Uttar Pradesh
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bus cancelled without intimation and refund not received

Dear sir,

Please note that we have booked a ticket in Shatabdi express from Moradabad to Aligarh dtd. 9th August 2017 at 7:15a.m. but due to some reasons the bus was cancelled from your end. Kindly inform what will happen to the payment we had already booked online. Will the money be refunded in our account as the bus was cancelled from your end...

Please note the details of the ticket booked...

Ticket...
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S
SID TIWARI
from Mathura, Uttar Pradesh
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transaction related issue

I booked a bus tickit yesterday from lucknow to ghaziabad in upsrtc through guest login. 836rupees deducted from my account through netbanking but i have not recieve any confirmation mail or massage yet.
I called so much time but no one is recieving my call, they are making me fool.
Please help me. Either provide me my tickit or refund my money back....
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S
sim32
from Gurgaon, Haryana
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bus didn't come on bus station

Address:Moradabad, Uttar Pradesh, 202413

I booked my bus ticket using upsrtconline.com website and my ticket PNR number is kasb[protected] but the bus didn't come to the bus station, station master doesn't have any information about the bus(bus number etc) even he doesn't have the bus driver and conductor number, no one call me and inform me that bus is late or cancelled. At least provide the bus conductor or driver number so that we can track them.

I was not able...
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R
rahuldtc
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no refund initiated for cancelled tickets

Address:Lucknow, Uttar Pradesh
Website:www.upsrtconline.co.in

Last week i intended to commute from lucknow to gorakhpur for important office work so i chose to do that via upsrtc. So i booked my tickets both to and fro. Then first one bus was cancelled by upsrtc and i got the sms for the same. Then i booked another ticket from lko to gkp.
On 19th july (Day of journey), to my dismay there was no bus there at the lko charbagh depot!! After waiting for more than 2 hours, i came to know that 12:30pm...
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P
pankaj0210
from New Delhi, Delhi
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conductor not giving tickets

Address:201301

I am a daily traveller of upsrtc buses from sec18 to amity university. But the bus conducter of govt buses did not give me ticket after getting money.. He was trying to give excuses when i asked for ticket. This is the daily issue we are facing in this route. Please take proper action against bus conductors and also improve quality of buses.. Buses require maintenance...
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M
Mohammad Muqtadir Khan
from Noida, Uttar Pradesh
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smart card is not received

Address:Agra, Uttar Pradesh, 282010

I applied to issue a smart card but card still not recieved. Information regarding registration of smart card is as below:-
Receipt no-109336
Customer name-shweta agrawal
Trimax ref. No.-agfis[protected], reg. Date 02/05/2016
Pass holder - open ended (Epurse)
Pass type-open ended (Epurse)
Address-37 3 triveni nagar
Tentative delivery date-01/06/2016
Collect pass from-isbt agra...
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P
from Noida, Uttar Pradesh
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refund issue

Booked two tickets from haridwar to delhi for 8th of june 2017.
Bus was to leave haridwar at 3:45 pm.
We reached at 2 pm for safe side. Waited till 5:30, bus didn't even arrived at the stand.
We called customer care, they were so rude, repeating the same line to wait there with no specified time limit.
Neither the bus was arriving, not there was an option to cancel the tickets.
We were stuck and helpless...
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A
Aditya426
from Varanasi, Uttar Pradesh
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Complaint regarding booking of Volvo ticket at Varanasi Bus station

Address:Varanasi, Uttar Pradesh, 221002

Regarding to above cited subject it is hereby intimated that i was visited at ticket Booking Counter at Varanasi Bus station to get a ticket from Varanasi
to lucknow Charbagh in r/o volovo and other ac busses, there i didn't get any responsible person to booking of ticket at Booking counter and some epmployes o[censored]psrtc whose were sitted in chamber of booking counter rediercetd to here nd there to confirmation about ticket why it...
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Address:Ghaziabad, Uttar Pradesh, 201010

Hi,

I have bought a ticket from hapur to kaushambi in kaushambi depot bus and gave him 500rs note and he didnt return me at that time and i forget to take the rest money at destination and even he didnt remind me to take my money back
i think he has done this with the same intension so please take some action and help me in getting my money back...

bus number up 17 T 6784
date 04/07/17
br...
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Address:Lucknow, Uttar Pradesh, 226002

Dear sir,

Please refer to the subject pnr no wide transaction no. 21556732 ticket no. 6786572. I have booked the ticket for dated 17/10/2016 bording sonauli to lucknow when we got the bus conductor refused the ticket he asked that the ticket is not vailid as pessenger got the right bus he asked for new ticket. And i would like to inform you that bus arrival time is 14:30 but bus arrived 16:00 at sonauli and conducter asked...
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A
AmitGoel9
from Noida, Uttar Pradesh
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Money deducted but no ticket booked

Address:110092
Website:www.upsrtconline.co.in

Hi,

I have made a transaction on UPSRTC on 23rd Jun 2017 around 8:50 am (from Aanand Vihar to Haldwani) of 482 Rs. The money was deducted from my account but ticket didn't book. Its been 10 days, refund still not credit in my account. Please look into this on priority.
Also please update your correct complaint number so that common person can get proper guideline....
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V
viveknsonkar
from Varanasi, Uttar Pradesh
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Mst cash refund

Address:276202

I have submitted my mst form on upsrtc online portal one month before. Till date i have not got my mst pass. I want refund my money back. What is the procedure. Please inform me.
I have already done online payment for this.
The upsrtc mst website dont show any contact number where i got information.
And not provide any email id. How to track my mst....
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Ankit Shankhdhar
from Gurgaon, Haryana
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Online support executive abusing on call

Address:Bareilly, Uttar Pradesh, 243001
Website:www.upsrtconline.co.in

Dear upsrtc team,

Greetings!

At 18:51pm date 17.06.2017 i made a call to your toll free number ph,[protected] with my contact number 88811199xx as your driver took the bus from bareilly at 5.30am on 15.06.2017 while the printed time on the bus was 7am.

I called the customer care to know the status of my refund but your executive mr. Anil was abusing me on call and when i asked him why he is...
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P
pandeyrk
from Kanpur, Uttar Pradesh
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Ticket not confirmed but payment deducted my account

Address:Allahabad, Uttar Pradesh, 211001

Dear sir

My name is ramesh kumar pandey my ticket not confirmed but payment deduct my account.
Ticket date 18.07.2017 time 23.00,
From allahabad to lakhnow bus sptabdi.

Please check booking counter and send me updated status by email id [protected]@gmail.com, and mobile number is [protected]

Also i given to all the details in booking time

Thank you
Rkp...
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S
sneha vohra
from Agra, Uttar Pradesh
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Ac not working

Address:282007
Website:Www.upsrtc.in

I have traveled through Volvo upsrtc bus from agra to gurgaon at 1:00 on 6th June-2017 3, ticket I have purchased 43, 44, 45 and they charged total of 1725 but disgusting it was AC not working we were sweating I want refund this is cheating with customer. I will escalate this case please take action customer pay for AC but if AC not provided what is the use of volvo highly disappointed from service

Thanks
Sneha vohrabr...
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A
from Chennai, Tamil Nadu
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Card not working

Address:Meerut, Uttar Pradesh, 25002
Website:mst.upsrtconline.co.in

Dear sir,

I have been using open card from last 1 year or so but since last month my card is not working, it is not being detected by ticket machines.

Name: ashish garg
Card no-[protected]
Valid from 05/16 to 04/21
Mrtmr[protected]

It has a balance of around 350, please advise how i can get this amount back. I have applied for a new card as advised by one of the staff member...
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A
Aashish Jaiswal AJ
from Rishikesh, Uttarakhand
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Dropping before the proper stoppage

Address:Lucknow, Uttar Pradesh, 226001
Website:www.upsrtc.com

Bus Service AC Shatabdi,
Bus No. UP 26 T 1951
I was traveling in the above mentioned bus My PNR No. PRNR[protected] from KSB to PRNR but driver left me at 3:55 on Asam Road Chauraha instead of Railway Station Chauraha, when i asked him to drop at the exact stoppage he started argument and said bus won't go there and everyone need to stop here only. There were no conveyance there.. i am still waiting for rickshaw or something...
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A
aishwaryagupta
from Najibabad, Uttar Pradesh
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Ticket Refund

Address:Lakhimpur Kheri, Uttar Pradesh, 262804
Website:upsrtconline.co.in

Respected sir/madam
Due to change in time from 8:30 pm to 7 pm they advised me to do booking of 7 seats in mathura to mohamadi ac bus service on 27 march and my seats have been automatically cancelled so i could not cancelled my seats but i done booking in same bus on same seats but they haven't payed me any money till today i am about to loose my money worth rs 3528. Please help me.
Ticket numbers which are not refunded yetbr...
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