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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Aug 5, 2024

Complaints 642

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68

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574

So far, so good. Uttar Pradesh State Road Transport Corporation [UPSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Uttar Pradesh State Road Transport Corporation [UPSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Uttar Pradesh State Road Transport Corporation [UPSRTC]

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Money debited but ticket not booked

Payment deducted but bus ticket not booked

Regarding Approval of DL Application - 3966086422

Surrender procedure of smart card of UPSRTC

Most useful reviews

Refund not received

extra fare charge

cancellation of e ticket

amount was deducted from my account but ticket wasn't booked

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 25

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Address: Bijnor, Uttar Pradesh, 246761

Sir dt 30/08/2017 ko bus no up15 dt 0440 tickt ni diya maine usse tickt kat do toh usne bola is bus m ticket ni milta under control bus h us bus ka malik bhi usme hi baitha tha usne kha tickt ni milega rs do ya pir bus se utar jao aur mere sath bdtmeezi krke mjhe bus se utar diya gya
M daily passanger hu kanth to dhampur aur m kanth m bank m field officer ke job pr hu...

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Address: Bareilly, Uttar Pradesh

I had online booked a trip from satellite bareillly to kaushambi dated 23.08.17 scheduled time 23.21 shatabdi service. I received a message regarding cancellation of trip at around 6p. M. Mentioning therein that the refund will be made within one week. But till now i have not received my refund. Alongthis helper in the bus is also demanding rs 10 per luggage for keeping the luggage in the luggage box....

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: NA

Dear all, (Including yogi govt.)

This is to inform all of you that there are lot of problems in the nai basti bhim nagar ghaziabad, due to worst road condition in both way either from nh 24 side or from crossing republik side, the connectivity is very poor and no taxi driver agrees to go the this worst road conditions.
The govt and ghaziabad nagar nigam and parshad of that area are sleeping and they don't bother about...

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Address: Lucknow, Uttar Pradesh, 110092

Website: upsrtc.com

Hello team,
I booked a ticket from upsrtc website. The amount got deducted from my bank account but ticket was not generated. Below are the details.

Date : 08 august 2017
Amount : 825
From: kaushambi, delhi
To : kanpur
Bus type : shatabdi
Mobile number mentioned : [protected]
Email id : [protected]@gmail.com
Name: akshaya
Bank transaction id : bil/[protected]//81233951_upsrtcbr...

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Address: Etawah, Uttar Pradesh

Website: Upsrtc

Sir i was going from etawah to shikohabad on 16/08/2017. I gave my open ended card to bus conductor he said card is not working and took fare rs 69/- for ticket. But today i checked the balance i found rs 143/- deducted for ticket etawah to agra which i didnot take. Its a fraud by conductor of rs 143/- and may be he sold ticket to any other passenger.. I am very much disappointed and want my money back and punish the bus conductor so that...

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Address: Meerut, Uttar Pradesh, 91

Being student of engineering college i need mst from meerut to muradnagar. Regularly i m requesting for the form. Staff kept me hanging. Now finally it is said that forms are unavailable and availability in near future is not sure. I tried registration on line but even it does not work. Please help me to make form available so that i must get it in time.
Regards
Dev bhardwaj
108, gagan enclave, rohta road
Meerut...

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Dear sir,

Please note that we have booked a ticket in Shatabdi express from Moradabad to Aligarh dtd. 9th August 2017 at 7:15a.m. but due to some reasons the bus was cancelled from your end. Kindly inform what will happen to the payment we had already booked online. Will the money be refunded in our account as the bus was cancelled from your end...

Please note the details of the ticket booked...

Ticket...

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I booked a bus tickit yesterday from lucknow to ghaziabad in upsrtc through guest login. 836rupees deducted from my account through netbanking but i have not recieve any confirmation mail or massage yet.
I called so much time but no one is recieving my call, they are making me fool.
Please help me. Either provide me my tickit or refund my money back....

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Address: Moradabad, Uttar Pradesh, 202413

I booked my bus ticket using upsrtconline.com website and my ticket PNR number is kasb[protected] but the bus didn't come to the bus station, station master doesn't have any information about the bus(bus number etc) even he doesn't have the bus driver and conductor number, no one call me and inform me that bus is late or cancelled. At least provide the bus conductor or driver number so that we can track them.

I was not able...

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Address: Lucknow, Uttar Pradesh

Website: www.upsrtconline.co.in

Last week i intended to commute from lucknow to gorakhpur for important office work so i chose to do that via upsrtc. So i booked my tickets both to and fro. Then first one bus was cancelled by upsrtc and i got the sms for the same. Then i booked another ticket from lko to gkp.
On 19th july (Day of journey), to my dismay there was no bus there at the lko charbagh depot!! After waiting for more than 2 hours, i came to know that 12:30pm...

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Address: 201301

I am a daily traveller o[censored]psrtc buses from sec18 to amity university. But the bus conducter of govt buses did not give me ticket after getting money.. He was trying to give excuses when i asked for ticket. This is the daily issue we are facing in this route. Please take proper action against bus conductors and also improve quality of buses.. Buses require maintenance...

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Address: Agra, Uttar Pradesh, 282010

I applied to issue a smart card but card still not recieved. Information regarding registration of smart card is as below:-
Receipt no-109336
Customer name-shweta agrawal
Trimax ref. No.-agfis[protected], reg. Date 02/05/2016
Pass holder - open ended (Epurse)
Pass type-open ended (Epurse)
Address-37 3 triveni nagar
Tentative delivery date-01/06/2016
Collect pass from-isbt agra...

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Booked two tickets from haridwar to delhi for 8th of june 2017.
Bus was to leave haridwar at 3:45 pm.
We reached at 2 pm for safe side. Waited till 5:30, bus didn't even arrived at the stand.
We called customer care, they were so rude, repeating the same line to wait there with no specified time limit.
Neither the bus was arriving, not there was an option to cancel the tickets.
We were stuck and helpless...

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Address: Varanasi, Uttar Pradesh, 221002

Regarding to above cited subject it is hereby intimated that i was visited at ticket Booking Counter at Varanasi Bus station to get a ticket from Varanasi
to lucknow Charbagh in r/o volovo and other ac busses, there i didn't get any responsible person to booking of ticket at Booking counter and some epmployes o[censored]psrtc whose were sitted in chamber of booking counter rediercetd to here nd there to confirmation about ticket why it...

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Address: Ghaziabad, Uttar Pradesh, 201010

Hi,

I have bought a ticket from hapur to kaushambi in kaushambi depot bus and gave him 500rs note and he didnt return me at that time and i forget to take the rest money at destination and even he didnt remind me to take my money back
i think he has done this with the same intension so please take some action and help me in getting my money back...

bus number up 17 T 6784
date 04/07/17
br...

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Address: Lucknow, Uttar Pradesh, 226002

Dear sir,

Please refer to the subject pnr no wide transaction no. 21556732 ticket no. 6786572. I have booked the ticket for dated 17/10/2016 bording sonauli to lucknow when we got the bus conductor refused the ticket he asked that the ticket is not vailid as pessenger got the right bus he asked for new ticket. And i would like to inform you that bus arrival time is 14:30 but bus arrived 16:00 at sonauli and conducter asked...

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Address: 110092

Website: www.upsrtconline.co.in

Hi,

I have made a transaction on UPSRTC on 23rd Jun 2017 around 8:50 am (from Aanand Vihar to Haldwani) of 482 Rs. The money was deducted from my account but ticket didn't book. Its been 10 days, refund still not credit in my account. Please look into this on priority.
Also please update your correct complaint number so that common person can get proper guideline....

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Address: 276202

I have submitted my mst form on upsrtc online portal one month before. Till date i have not got my mst pass. I want refund my money back. What is the procedure. Please inform me.
I have already done online payment for this.
The upsrtc mst website dont show any contact number where i got information.
And not provide any email id. How to track my mst....

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Address: Bareilly, Uttar Pradesh, 243001

Website: www.upsrtconline.co.in

Dear upsrtc team,

Greetings!

At 18:51pm date 17.06.2017 i made a call to your toll free number ph,[protected] with my contact number 88811199xx as your driver took the bus from bareilly at 5.30am on 15.06.2017 while the printed time on the bus was 7am.

I called the customer care to know the status of my refund but your executive mr. Anil was abusing me on call and when i asked him why he is...

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Address: Allahabad, Uttar Pradesh, 211001

Dear sir

My name is ramesh kumar pandey my ticket not confirmed but payment deduct my account.
Ticket date 18.07.2017 time 23.00,
From allahabad to lakhnow bus sptabdi.

Please check booking counter and send me updated status by email id [protected]@gmail.com, and mobile number is [protected]

Also i given to all the details in booking time

Thank you
Rkp...

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