|Address:||Varanasi, Uttar Pradesh, 221003|
I am quite depressed and harassed while expressing my situation which i have undergone through while travelling by up roadways bus (Busno. Up65bt9107 dated 07.02.17 from varanasi to anpara) with the conductor sanjay chauhan (As told).
I started my journey from varanasi with the bus mentioned with my luggage (6x4 whiteboard) which was prior intimated to conductor before boarding the bus.
Firstly he denied it later on allowed to tie it on the roof of bus.
The journey started and near around lahartara he came to me and asked for rs500 in addition to ticket when i asked for the receipt firstly he denied and also threatened me to oust me from the bus by stopping the bus but the other passengers when came in support of me he stepped back. Now after my refusal he gave me a receipt (As enclosed) of rs150 which he had booked for a 40 kg load in his name but the consignment was booked only upto 'dala' not upto my station anpara.
When i asked why he didn't book upto anpara, he couldn't reply. However i paid rs150 only and got it signed by him that the booking was done upto dala olny not anpara even after prior intimation.
Further in the journey therewhere atleast 10-15 passengers who paid him but didn't get ticket issued also one of them was carrying 4 rice bags each around 40kg who was charged rs300 from robertsganj and wasn't issued any ticket, also there were other luggages with other passengers like bicycle, bundle of plywood pieces, etc. Which were not booked but were settled mutually by some payments.
Thus, i request you to take some strict action against this conductor as such kind of corrupt practices will affect passengers badly.
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.