Claimed

Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

1
Updated: Aug 5, 2024
Complaints 642
Resolved
68
Unresolved
574
Contacts

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Having problems with Uttar Pradesh State Road Transport Corporation [UPSRTC]?

File a complaint and get it resolved by Uttar Pradesh State Road Transport Corporation [UPSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 26

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
sneha vohra
from Agra, Uttar Pradesh
Jun 11, 2017
Report
Copy

Ac not working

Address: 282007
Website: Www.upsrtc.in

I have traveled through Volvo upsrtc bus from agra to gurgaon at 1:00 on 6th June-2017 3, ticket I have purchased 43, 44, 45 and they charged total of 1725 but disgusting it was AC not working we were sweating I want refund this is cheating with customer. I will escalate this case please take action customer pay for AC but if AC not provided what is the use of volvo highly disappointed from service

Thanks
Sneha vohrabr...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
from Chennai, Tamil Nadu
Jun 8, 2017
Report
Copy

Card not working

Address: Meerut, Uttar Pradesh, 25002
Website: mst.upsrtconline.co.in

Dear sir,

I have been using open card from last 1 year or so but since last month my card is not working, it is not being detected by ticket machines.

Name: ashish garg
Card no-[protected]
Valid from 05/16 to 04/21
Mrtmr[protected]

It has a balance of around 350, please advise how i can get this amount back. I have applied for a new card as advised by one of the staff member...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aashish Jaiswal AJ
from Rishikesh, Uttarakhand
May 6, 2017
Report
Copy

Dropping before the proper stoppage

Address: Lucknow, Uttar Pradesh, 226001
Website: www.upsrtc.com

Bus Service AC Shatabdi,
Bus No. UP 26 T 1951
I was traveling in the above mentioned bus My PNR No. PRNR[protected] from KSB to PRNR but driver left me at 3:55 on Asam Road Chauraha instead of Railway Station Chauraha, when i asked him to drop at the exact stoppage he started argument and said bus won't go there and everyone need to stop here only. There were no conveyance there.. i am still waiting for rickshaw or something...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
aishwaryagupta
from Najibabad, Uttar Pradesh
Apr 12, 2017
Report
Copy

Ticket Refund

Address: Lakhimpur Kheri, Uttar Pradesh, 262804
Website: upsrtconline.co.in

Respected sir/madam
Due to change in time from 8:30 pm to 7 pm they advised me to do booking of 7 seats in mathura to mohamadi ac bus service on 27 march and my seats have been automatically cancelled so i could not cancelled my seats but i done booking in same bus on same seats but they haven't payed me any money till today i am about to loose my money worth rs 3528. Please help me.
Ticket numbers which are not refunded yetbr...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
Dhanesh desai
from Ahmedabad, Gujarat
Mar 27, 2017
Report
Copy

Amount not refunded

Address: 226001

Respected Sir,

I cancelled my ticket having ticket no. 7539972 and PNR no. ANVT[protected] on 08/03/2017 but the refund for same has not been credited to my bank a/c. I already mailed twice on online.[protected]@upsrtc.com but my query has not been resolved yet nor there is proper response from customer care cell. Every time I called their customer care, the executive told me that he doesn't have any information about the same....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
shahianuj
from Noida, Uttar Pradesh
Mar 25, 2017
Report
Copy

Did not follow route and did not give ticket

Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I rode AC bust at 7.50 PM on Mar/25/2017 from Sector-18 noida. The Bus fare is Rs 25 but conductor charged Rs 20 but did not give me the ticket.
Bus stops in front of ATS Village, sector 93A but Today it continued on Expressway and did not follow its route.
Please sensitize driver and conductor to follow proper route and issue ticket.
Regards,
Anuj Shahi (Father of Harsh)
852 ATS Village, Sector 93Abr...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shadab Fatima
from Noida, Uttar Pradesh
Mar 25, 2017
Report
Copy

Money not refunded after cancellation of ticket

Address: 226 001
Website: www.upsrtconline.co.in

I have cancelled the ticket of SAHIBABAD depot bus from Anand vihar to Charbagh, DOJ[protected], which I had booked on[protected]. But till now my money has not been refunded.
I have mailed to online.[protected]@upsrtc.com but did not recive any fruitful result. No one is picking up the call even from Upsrtc. My refund amount is
838 Rs.

Ticket No : 7538087
PNR no : XCHB[protected]
Cancellation...
+1 photos
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Annu Krishna Shukla
from Allahabad, Uttar Pradesh
Mar 21, 2017
Report
Copy

3 month se mera smart ni aya h......mujhe bhot jrurt h

Address: Faizabad, Uttar Pradesh, 224001
Website: [email protected]

3 month ho gai h.pr mera smart card abhi tk ni aaya h sir...2 month pahle maine mai apna card lene office gya tha to pta chala ki card invalid h...oor wo mera card mumbai vaps kr die...oor mujhse bole ki maine mail kr dia h...oor 15 din m new card aa jayega...oor aaj 3month ho gai h pr mera card mujhe ni aaya ban kr...oor jb office m jaa k puchta hu to clerk khte h ki mail kr dia h...jb aaye ga to bta dunga...

sir mujhe smart...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
K
k.yoursamit
from Tirunelveli, Tamil Nadu
Mar 17, 2017
Report
Copy

Samvida conductor security amount not refunded

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.consunercomplaints.in

Dear UPSRTC TEAM,
I (amit kumar S/o ompal singh) applied for samvida condector in kausambi depot 1 year ago but my security money 10, 000
not refunded till now your govt officers are very lasy so plzz solve my problem i have submitted all related documents

thanks and regards

amit kumar

[protected]

current address - barola sector 49 noida

parmanent address...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dixitshubham132
from Agra, Uttar Pradesh
Mar 9, 2017
Report
Copy

Refund

Address: Lucknow, Uttar Pradesh, 110092
Website: UPSRTC

Dea r Sir/Mam,
I just want to inform you that i booked 1 ticket having no.7509263 whose PNR no.XFB[protected] respectively and cancelled it due to some unfortunate reason on 06-03-17 by janrath (ac) which is running from anand vihar to farrukhabad.
kindly refund my rest of the cancellation of this ticket.
Thanking You

From,
Shubham dixit...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
from Kolkata, West Bengal
Feb 16, 2017
Report
Copy

Worst driver, unsafe for females

Address: Lucknow, Uttar Pradesh, 282006
Website: www.upsrtc.com

There was no enquiry counter o[censored]PSRTC at Haldwani bus stand, no one had any idea where the bus would come to board passengers, UPSRTC customer care numbers was always busy, we were in panic and the bus finally arrived at 10:55 pm and in 5 minutes departed at 11 pm sharp which is not right.
WORST driver, kept honking all night, bad language, drove rash and fast reached Delhi at 4am not at all a VOLVO experience.
Very unsafe...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
abhi_090
from Varanasi, Uttar Pradesh
Feb 11, 2017
Report
Copy

Bus conductor, sanjay chauhan bus no. Up65bt9107 dated 07.02.17

Address: Varanasi, Uttar Pradesh, 221003
Website: www.upsrtc.com

Dear sir,
I am quite depressed and harassed while expressing my situation which i have undergone through while travelling by up roadways bus (Busno. Up65bt9107 dated 07.02.17 from varanasi to anpara) with the conductor sanjay chauhan (As told).
I started my journey from varanasi with the bus mentioned with my luggage (6x4 whiteboard) which was prior intimated to conductor before boarding the bus.
Firstly he denied it...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
I
InderjeetP
from Noida, Uttar Pradesh
Feb 6, 2017
May 14, 2022
This thread was updated on May 14, 2022
Report
Copy

Refund not received

Address: Etah, Uttar Pradesh, 207001
Website: www.consumercomplaints.in/new_complaint/#

I booked ticket from UP transport website. And later on the bus was cancelled. When I enquired about my refund I got a revert from third party that had refunded the amount and also I was told that for further information please contact UPSRCTC. I contacted UPSRCTC but they never respond. The details are :
Ticket No = 7191843
PNR No = XETH[protected]
Date of Journey = 31/12/2016
Amount = 342.00
And
Ticket...
Helpful
12 other people found this review helpful
12 found this helpful
13 Comments
Report
Copy
M
mrini
from Delhi, Delhi
Feb 2, 2017
Report
Copy

Misbehaving by condcter

Website: www.upsrtc.com

Date 02/01/17.
Dear sir
I am traveling from gnoida to sector 37 Noida.conductor not given balance AMT.He told me I have no change.after reaching Noida 37 I told again but they not given and also misbehaving us. I think that is not the way that talking.

Please take some action because I am daily traveling from g.noda to Noida.And the way conductor and driver talking thai is not the way.
Bus number -UP16R...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Neerajkvaish
from Mathura, Uttar Pradesh
Jan 30, 2017
Report
Copy

Balance deducted from open card

Address: Meerut, Uttar Pradesh, 250004

Dear Sir, This is inform you that I have Rs. 1178/- balance in my smart card issued by UPSRTC. On 29.01.2017 i board a from bijnor to meerut i bought a ticket of Rs. 78.00 and the same has been deducted from my smart card and the balance of Rs. 418/- is shown on my Bus Ticket (as enclosed) I didn't board a bus on 29.01.2017.
only Rs. 418/- is showing instead of Rs 1100/- in my smart card. The details of smart card are as follows:...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Timsi Walia
from Mathura, Uttar Pradesh
Dec 24, 2016
Report
Copy

Monopoly of employees

Address: Mathura, Uttar Pradesh, 281006
Website: www.upsrtc.com

Up roadways in Mathura is highly monopoliged. There is no time table and routine of mathura Bareilly route buses.On asking when the bus will depart the driver and conductor said when the bus gets full of passenger it will depart. Koi time nh h sawari jb bhr jyengi tb chalenge and misbehaved also.they don't understand ki passenger ka ktna time waste hota h if bus time table will not get scheduled.every state roadways has its fixed bus time...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rizwana ahmad
from Noida, Uttar Pradesh
Dec 20, 2016
Report
Copy

No seats even after online reservation

Address: Aligarh, Uttar Pradesh, 202002
Website: upsrtc.com

We booked our online tickets (ticket number:7134033) through upsrtc website on Sun, Dec 18, 2016 at 11:01 AM . We reached bus stop at 6:03PM and asked a person about the bus. He said it just left. We tried to contact the conductor through UPSRTC helpline number [protected], but the call was unanswered. So we decided to chase the bus through our car. We reached upto the NH high way at 6:18 but didn’t found the bus upon which we realised...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ankur1bhardwaj
Dec 17, 2016
Report
Copy

Smart card not working in some buses

Address: Muzaffarnagar, Uttar Pradesh, 251307

Dear sir/mam
I have an upsrtc smart card for travelling in buses o[censored]psrtc . but that card is not working in most of buses, in that case conductor says that its not working now give me money or stay down from the bus. It happens with me a lot of times. There are so many problems I have against upsrtc. Please register this complaint and justice as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prasun Agrawal
from Gurgaon, Haryana
Dec 3, 2016
Report
Copy

Refund ticket amount

Address: Firozabad, Uttar Pradesh, 205135
Website: UPSRTC.COM

I have booked bus from Shikohabd to Delhi By UPSRTC but no driver detail and bus detail drop me by any msg or call I have many call to customer care but no respond us so please I want to refund my booked amount because I have not any journey in bus nd bus is not come on that day. So please refund my amount as soon as possible because UPSRTC services is very poor...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
from Hardoi, Uttar Pradesh
Nov 28, 2016
Report
Copy

Ac debited on failed txn.

Address: Bareilly, Uttar Pradesh, na
Website: www.upsrtc

Sir, I was booking a Volvo ticket from UPSRTC site on[protected] through SBIDebit Card from bareilly to Anand Bihar termnl from your online site.Transaction hanged in the end and ticket was not booked. But my SBI ac no [protected] debited. I again booked the ticket. I have not get refunded the amount till today. Pls look into the matter and refund my amount. Txn I'ds are 21388682 and 21385581 as told by Atom technology your payment gateway.br...
Helpful
Found this helpful?
2 Comments
Report
Copy