Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Dear upsrtc team,

Greetings!

At 18:51pm date 17.06.2017 i made a call to your toll free number ph,[protected] with my contact number 88811199xx as your driver took the bus from bareilly at 5.30am on 15.06.2017 while the printed time on the bus was 7am.

I called the customer care to know the status of my refund but your executive mr. Anil was abusing me on call and when i asked him why he is abusing me then he disconnected the call also he called me back on my number by [protected] and threatening me.

I called up the public information officer & appelate officer of transport department, uttar pradesh, but may be the don't work after 6pm.

I am feeling so much unsafe now are this guy mr. Anil can take my personal informations (Address) from upsrtc system and can harm me and my family.

I[censored]psrtc will not take any action and will not provide me written apology then i will have to take some legal action for the security of myself and of my family, i've the call recordings with me.

My upsrtc user id is: shankhdhar

Thanks and regards,
Ankit shankhdhar

Dear sir

My name is ramesh kumar pandey my ticket not confirmed but payment deduct my account.
Ticket date 18.07.2017 time 23.00,
From allahabad to lakhnow bus sptabdi.

Please check booking counter and send me updated status by email id [protected]@gmail.com, and mobile number is [protected]

Also i given to all the details in booking time

Thank you
Rkp

I have traveled through Volvo upsrtc bus from agra to gurgaon at 1:00 on 6th June-2017 3, ticket I have purchased 43, 44, 45 and they charged total of 1725 but disgusting it was AC not working we were sweating I want refund this is cheating with customer. I will escalate this case please take action customer pay for AC but if AC not provided what is the use of volvo highly disappointed from service

Thanks
Sneha vohra
[protected]

Dear sir,

I have been using open card from last 1 year or so but since last month my card is not working, it is not being detected by ticket machines.

Name: ashish garg
Card no-[protected]
Valid from 05/16 to 04/21
Mrtmr[protected]

It has a balance of around 350, please advise how i can get this amount back. I have applied for a new card as advised by one of the staff member at bus stand in merrut.

Thanks,
Ashish garg
+91 [protected]
[protected]@gmail.com

Bus Service AC Shatabdi,
Bus No. UP 26 T 1951
I was traveling in the above mentioned bus My PNR No. PRNR[protected] from KSB to PRNR but driver left me at 3:55 on Asam Road Chauraha instead of Railway Station Chauraha, when i asked him to drop at the exact stoppage he started argument and said bus won't go there and everyone need to stop here only. There were no conveyance there.. i am still waiting for rickshaw or something to go to the station.

Respected sir/madam
Due to change in time from 8:30 pm to 7 pm they advised me to do booking of 7 seats in mathura to mohamadi ac bus service on 27 march and my seats have been automatically cancelled so i could not cancelled my seats but i done booking in same bus on same seats but they haven't payed me any money till today i am about to loose my money worth rs 3528. Please help me.
Ticket numbers which are not refunded yet
1 7570390 on 11/03/2017 23:09 of rs 2054
2 7572369 on 12/03/2017 11:52 of rs 314
3 7583904 on 14/03/2017 17:58 of rs 1160

Respected Sir,

I cancelled my ticket having ticket no. 7539972 and PNR no. ANVT[protected] on 08/03/2017 but the refund for same has not been credited to my bank a/c. I already mailed twice on online.[protected]@upsrtc.com but my query has not been resolved yet nor there is proper response from customer care cell. Every time I called their customer care, the executive told me that he doesn't have any information about the same.

I rode AC bust at 7.50 PM on Mar/25/2017 from Sector-18 noida. The Bus fare is Rs 25 but conductor charged Rs 20 but did not give me the ticket.
Bus stops in front of ATS Village, sector 93A but Today it continued on Expressway and did not follow its route.
Please sensitize driver and conductor to follow proper route and issue ticket.
Regards,
Anuj Shahi (Father of Harsh)
852 ATS Village, Sector 93A
Noida, 201304
M [protected]

I have cancelled the ticket of SAHIBABAD depot bus from Anand vihar to Charbagh, DOJ[protected], which I had booked on[protected]. But till now my money has not been refunded.
I have mailed to online.[protected]@upsrtc.com but did not recive any fruitful result. No one is picking up the call even from Upsrtc. My refund amount is
838 Rs.

Ticket No : 7538087
PNR no : XCHB[protected]
Cancellation Voucher No : 7553016

3 month ho gai h.pr mera smart card abhi tk ni aaya h sir...2 month pahle maine mai apna card lene office gya tha to pta chala ki card invalid h...oor wo mera card mumbai vaps kr die...oor mujhse bole ki maine mail kr dia h...oor 15 din m new card aa jayega...oor aaj 3month ho gai h pr mera card mujhe ni aaya ban kr...oor jb office m jaa k puchta hu to clerk khte h ki mail kr dia h...jb aaye ga to bta dunga...

sir mujhe smart card ki bhut jrurt h...agr mera smart card ni ban sakta to pls mera paisa refund krwado pls sir...

ANURAG SHUKLA
FAIZABAD
[protected]

Dear UPSRTC TEAM,
I (amit kumar S/o ompal singh) applied for samvida condector in kausambi depot 1 year ago but my security money 10, 000
not refunded till now your govt officers are very lasy so plzz solve my problem i have submitted all related documents

thanks and regards

amit kumar

[protected]

current address - barola sector 49 noida

parmanent address - vill - salawa dist. - meerut u.p

Dea r Sir/Mam,
I just want to inform you that i booked 1 ticket having no.7509263 whose PNR no.XFB[protected] respectively and cancelled it due to some unfortunate reason on 06-03-17 by janrath (ac) which is running from anand vihar to farrukhabad.
kindly refund my rest of the cancellation of this ticket.
Thanking You

From,
Shubham dixit

There was no enquiry counter o[censored]PSRTC at Haldwani bus stand, no one had any idea where the bus would come to board passengers, UPSRTC customer care numbers was always busy, we were in panic and the bus finally arrived at 10:55 pm and in 5 minutes departed at 11 pm sharp which is not right.
WORST driver, kept honking all night, bad language, drove rash and fast reached Delhi at 4am not at all a VOLVO experience.
Very unsafe for females passengers because driver did let random passengers to board and dropped them at mid way and charged them cash money .. at time of booking it says ANAND VIHAR ISBT drop but driver forced people to deboard at a very unsafe area quite far from ANAND VIHAR STN ..I personally will never use this service and will not let any friend or family to take this service ..
I believe this is the reason there were just 9 passengers in the whole bus. I will also raise a complaint with UPSRTC also.
This driver should be suspended.

Dear sir,
I am quite depressed and harassed while expressing my situation which i have undergone through while travelling by up roadways bus (Busno. Up65bt9107 dated 07.02.17 from varanasi to anpara) with the conductor sanjay chauhan (As told).
I started my journey from varanasi with the bus mentioned with my luggage (6x4 whiteboard) which was prior intimated to conductor before boarding the bus.
Firstly he denied it...

I booked ticket from UP transport website. And later on the bus was cancelled. When I enquired about my refund I got a revert from third party that had refunded the amount and also I was told that for further information please contact UPSRCTC. I contacted UPSRCTC but they never respond. The details are :
Ticket No = 7191843
PNR No = XETH[protected]
Date of Journey = 31/12/2016
Amount = 342.00
And
Ticket...

Date 02/01/17.
Dear sir
I am traveling from gnoida to sector 37 Noida.conductor not given balance AMT.He told me I have no change.after reaching Noida 37 I told again but they not given and also misbehaving us. I think that is not the way that talking.

Please take some action because I am daily traveling from g.noda to Noida.And the way conductor and driver talking thai is not the way.
Bus number -UP16R 9645 Gnoida to Noida.

Regards
Manoj Kumar

Dear Sir, This is inform you that I have Rs. 1178/- balance in my smart card issued by UPSRTC. On 29.01.2017 i board a from bijnor to meerut i bought a ticket of Rs. 78.00 and the same has been deducted from my smart card and the balance of Rs. 418/- is shown on my Bus Ticket (as enclosed) I didn't board a bus on 29.01.2017.
only Rs. 418/- is showing instead of Rs 1100/- in my smart card. The details of smart card are as follows: Name : Neeraj kumar Card No: SRGSB[protected]. ([protected]) I am requesting you to please refund my amount of Rs. 688/- as early as possible. PFA (Last Ticket) Thanks & Regards, Neeraj Kumar +91 [protected]

Up roadways in Mathura is highly monopoliged. There is no time table and routine of mathura Bareilly route buses.On asking when the bus will depart the driver and conductor said when the bus gets full of passenger it will depart. Koi time nh h sawari jb bhr jyengi tb chalenge and misbehaved also.they don't understand ki passenger ka ktna time waste hota h if bus time table will not get scheduled.every state roadways has its fixed bus time table n don't misbehave.highly strict action should be taken against the management to look after the schedule n passengers ko koi dikkat na ho staff apni tanashahi na dikhaye, roadways is for public unki private gadi nh h it is governed by govt.passengers Khade rhte h and they don't care kisi ka urgent kaam bh ho skti h koi emergency bh ho skti h

We booked our online tickets (ticket number:7134033) through upsrtc website on Sun, Dec 18, 2016 at 11:01 AM . We reached bus stop at 6:03PM and asked a person about the bus. He said it just left. We tried to contact the conductor through UPSRTC helpline number [protected], but the call was unanswered. So we decided to chase the bus through our car. We reached upto the NH high way at 6:18 but didn’t found the bus upon which we realised that might be the bus was late. So we started waiting for the bus at the Highway turn point. The bus arrived at that point at 6:25. When we entered in the bus it was full and we claimed for our seats (No 15 and 20) from the conductor( Mr. XXX) but he started yelling at me, that you can't get the seat as he has already made the tickets for those seats for other passengers. I tried to ask him that who has given him authority to cancel my ticket and give it to someone he had no answer. Also when I asked him to show me the ticket for those seats he denied. He even had given tickets for VIP re-served seats. His language and behaviour was very disrespectful, he was shouting badly. When we told him that we will complain he said do what you want, nobody will listen. I and my brother had to go through a lot of humiliation just because we booked our tickets online not offline, that’s paying Rs 15 extra per ticket. Conductor did nothing to sort the issue rather a passenger after listening all the argument offered his seat to me. Still my brother had to travel without seat throughout the journey. We felt a lot of inconvenience and never expected such things from your service. I request you to take strong action against Mr.XXX in this matter so that no other passenger in future face such type of inconvenience.

Dear sir/mam
I have an upsrtc smart card for travelling in buses o[censored]psrtc . but that card is not working in most of buses, in that case conductor says that its not working now give me money or stay down from the bus. It happens with me a lot of times. There are so many problems I have against upsrtc. Please register this complaint and justice as soon as possible.