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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 27

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Y
Yugank
from Noida, Uttar Pradesh
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MST bus pass

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:Www.upsrtconline.co.in

Sir I had registered for MST buss pass at Noida Depot, registration was successful, I submitted the amount and a receipt is given to me for confirmation of registration. They said that you can take your MST by 12 Oct 2016 but today is 7 nov 2016 and still I don't received my mst. Sir please do something regarding this.My MST pass number is (ndano[protected]....
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P
Prasun1990
from Bengaluru, Karnataka
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Booking has been done but bus not come at stop

Address:Firozabad, Uttar Pradesh, 205135
Website:www.upsrtc.co.in

I have already booked upsrtc bus from shikohabd to delhi. bus timing is 10 pm but i am waiting very long time till 11.30 pm but bus is not there nd upsrtc customer care had not update about shatabdi bus nd many time customer care not pick call nd no driver and bus number is not mention in my ticket so i want to refund my booking amount immediate basis because customer care service is very very veey very very very poor

Pnr...
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B
bhagat_singh03
from Mathura, Uttar Pradesh
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Balance in open ended card

Address:Aligarh, Uttar Pradesh, 202001
Website:www.upsrtc.com

Respected sir I beg to say that I take journey from Agra to ALIGARH on 14/10/2016.I have Smart cum MST card(open ended) provided by upsrtc. I had purchased my ticket through my smart card of 87 rs. Then the balance in my card was 1139rs. While returning to my home when I checked my balance after taking ticket was less by 618 rs. Ticket was of 84rs. The balance was 437. When I did enquiry with this matter to upsrtc representatives they didn't...
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Address:110093
Website:www.upsrtconline.co.in/#

Hi team, please be advised that i am facing the problem in login into the account as i wanted to cancel my ticket (Pnr#ksmi[protected], i have already sent an e-mail to your official id at online. [protected]@upsrtc.com on dated 2nd oct. 2016, in the eve of the same day i got the response from your side as they asked for my user name and password of my upsrtc account, i have given the same on the same day, however its now been more than 24...
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K
Kapil Vashishtha
from Aligarh, Uttar Pradesh
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Amount deducted from my open ended card

Address:Aligarh, Uttar Pradesh, 202135
Website:www.upsrtc.com

Dear Sir,
The account balance in my open ended card on 29-09-16 after deducting a ticket of amount 25/-was 492/- and next day the balance was only 242/- how this is possible that extra 250/- is deducted from my account without any travel in your transport. I have already give an application to the branch of UPSRTC Aligarh and no any resolution is provided by the UPSRTC the branch of UPSRTC situated at UPSRTC New bus stand Aligarh...
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S
sunilkrg
from Pune, Maharashtra
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Amount deducted but ticket is not received

Address:Lucknow, Uttar Pradesh, 243122

This was my first experience with upsrtc online which was bad ofcourse because i booked my ticket from kaushambi to Bareilly Satellite for dt. 29/10/2016, the amount(Rs. 436) was deducted but the ticket is not booked. Please either refund my money or send me my ticket.
The online interface is also not so user friendly. It is sad to see that people are not getting proper public services and thus moving towards private sector.
The...
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S
Shadman Ali Siddiqui
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund Request

Address:Lucknow, Uttar Pradesh, 226018
Website:www.upsrtconline.co.in

Respected Sir/Ma'am,
I booked the ticket online and when I reached the station at the time of departure the station authority told me the the bus is cancelled. And when I ask them about the refund they told me the amount will be refunded to my bank account automatically. I think they fooled me.Please help me and return my money as soon as possible. Already sent the email to online.[protected]@upsrtc.com regarding the refund on 27th...
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I
Ishubh
from Delhi, Delhi
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Driver not stop the bus

Address:Allahabad, Uttar Pradesh, 276001

Dear Team
I am a regular passenger of UPSRTC to travel from Azamgarh To Saraimeer. Today I was travel with Azamgarh Depo Bus No. UP30AT1865 at morning 8:00 am from Azamgarh To Saraimeer. Bus was RAPID Sewa and my Ticket was Azamgarh To Phoolpur (8km away from my location ) by Ticket no. 00005363. when I was requested to stop the bus on my destination point . Driver denied to stop.

I just want to Know if you can stop...
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T
TanviAg28
from Mumbai, Maharashtra
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Bus does not reach destination stoppage

Address:Ghaziabad, Uttar Pradesh, 201014
Website:Lucknow

I have booked my mother ticket from rampur to kaishambi. Bus timings was 9:25am . She has been waiting since long. I called customercare several times but they never pick up. I mailed my query but they dont reply. Now I am trying to cancel ticket so its saying it cant b cancelled as chart is prepared but passenger has not board tha bus. It happens several times with me too. During eid on 6 july, our ticket id done but drivef was muslim so...
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R
rubybhai
from Amanpur, Uttar Pradesh
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MST

Address:282007

I am a passenger comes Agra from Etmadpur for job daily and use bus services from Etmadpur to Agra and back. For the same I got MST but now the days On ISBT Agra concerning clerks are not recharging MST after several rounds to them resulting paying more to purchase tickets daily, moreover all buses including long route buses are not taking us for our destination. In place of doing there job they are busy in chewing tobacco/gutkha and doing...
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T
tirvendar kumar
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Don't drop at destination stop/station

Address:Ghaziabad, Uttar Pradesh, 201015
Website:www.upsrtc.com

Dear Sir/Madam
I have received a ticket for traveling from Dasna (Ghaziabad)to Noorpur(Bijnore)by Bus no.UP14DT-7832 at11.35 dated-01/09/16.But driver not go to Noorpur bus stand & droped the all Noorpur passengers on the road he has gone to Dhampur & next & misbehave with the passengers I have immediate discussed this complaints RM of Loni Depot Mr, P.K.Bose on his mobile no.[protected].Therefore I want to stick action against this...
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P
Punethatapan
from Mumbai, Maharashtra
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Refund not received yet

Address:New Delhi, Delhi, 110009

Hi,

I booked 3 tickets last night (for catching the bus on 5.08.16) and when reached the station, got to know that they've been cancelled. Really a horrible experience it was as we had to wander to catch another bus in the late night. Here you've the detail about the cancelled. Kindly, Refund ASAP.

and i have try to connect customer care but no response send regular emails no response.


Tapan...
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B
bobsumit
from Mumbai, Maharashtra
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Charging more than usual fare

Address:Allahabad, Uttar Pradesh, 221502

On 9th of august i was travelling from (Baraut) allahabad to aurai. The usual rent for the distance is 37 on all roadways. But a roadways of kanpur upsrtc charged rs. 84 for the aforesaid distance and venue. But a person beside me have been charged only 27 rs for the same distance say (Handia to gopiganj). Up77an 0114 is the bus no. My complain should be lodged and i need my reimbursement and time lost in this......
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A
ashokiftmgkp
from Allahabad, Uttar Pradesh
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Refund of fare on cancellation of bus

Address:Gorakhpur, Uttar Pradesh, 273001
Website:www.upsrtc.com

Dear sir
i have booked an e ticket of shatabdi from upsrtc bus service from lucknow to gorakhpur on 2 july 2016. but at the time of departure it has came to know that due to some technical problem the bus has cancelled and it was adrresed me that your fare amount will be refunded to your account, but it didnot happened. after 10 days i called on tollfree no of upsrtc and [protected] and also on the upsrtc mail.they told me to wait...
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G
groove21*
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Complaint

Address:Ghaziabad, Uttar Pradesh, 201002

Aanand vihar bus terminal of ghaziyabaad, is the one of more crowdy and big bus terminal of delhi ncr
But bahut hi aascharya ki baat h hai ki bus stand pr jo public toilet h wahan door daraz se aane wale hazaro logo se daily shauchalya ka maalik apne लठैतौ ke saath dhoke se zabran basooli kar rha h
Is sarkari bus stand pr bane sauchalya k bahar bade bade aksharo me likha h शुलक मात्र - 5 रुपये...
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X
XAVIERCHARLS
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Trip cancelled but money not refunded

Address:Bareilly, Uttar Pradesh, 243001
Website:www.upsrtconline.co.in

Hi team,

My name is Mohd Imran Idreesi and I booked two tickets for AC shatabdi bus for a ride from Bareilly to kaushambi. On Nh24 near Rampur bus driver hit a car and the car passengers stopped the bus and took it to the rampur police station. Police locked up the driver and the journey has been called off by the conductor. He then and there refunded money to all the passengers who bought the ticket from window. However for...
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R
Rahul14066
from Gurgaon, Haryana
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Not running timely

Address:Sagar, Madhya Pradesh, 470004

Sir/madam

i am travelling volvo bus from dehradun to new delhi timing morning 9:30 am which can reach delhi at 3:30 pm.this bus cant reach timely at delhi and my train is leaved at station. bus can reach at 5:00 pm... now what should i do...now i have no more other option.the bus belongs to UPSRTC...Please tell me what should i do with company i want my money back of my tickets....
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Address:273163

Dear Sir,
Please be informed that after 9:00 p.m., from Gorakhpur to Nichlaul don't have any Govt. bus and from Gorakhpur to Siswa Bazar now till date don't have any Govt. bus facility. I'm living in between Siswa Bazar and Nichlaul Road, this is the backward area, till date there is no direct bus to Gorakhpur available from my area. So consider my request as soon as possible.

Thank you.


Regardsbr...
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R
rawasthi07
from Delhi, Delhi
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UPSRTC MST Recharge

Address:Barabanki, Uttar Pradesh, 225001
Website:mst.upsrtconline.co.in/renewalstart.action

Sir,
I recharged my UPSRTC MST SUGAM STUDENT No. BBKBB[protected] on 16 May 2016 through your Posrtal UPSRTC SMART CARD SYSTEM. My account was debited with Rs. 363 but MST not recharged. At the end it shows error.
So Please refund my Money to my account or Update my MST.

SATYAM AWASTHI S/O RAKESH AWASTHI
CARD NO. BBKBB[protected]
PASS TYPE. SUGAM STUDENT
CONTACT NO. [protected]
EMAIL....
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N
NeeVee
from Noida, Uttar Pradesh
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Upsrtc online booking

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.upsrtconline.co.in/#

महोदय,
में (नीति वर्मा) ने दिनांक ६-४-२०१६, समय ९:४१ pm को नॉएडा से अलीगढ़ तक की ए.सी. बस की टिकेट बुक कराई थी। बस का प्रस्थान समय ७-५-२०१६, ७:२०am था। साइट https://www. Upsrtconline.Co.In मैं कुछ तकनीकी...
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