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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 28

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R
Ratnesh07
from Bengaluru, Karnataka
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Regarding behavior of bus driver and conductor

Address:Ghaziabad, Uttar Pradesh, 201203

Respected sir/madam
Today I had taken a bus from Raj Nagar to muradnagar. When I reached to my destination I asked to stop the bus but they refused and start abusing and after 2 km of my destination they stop the bus and told me to leave. Then I take another vehicle to return to my place.
The language they use is very bad which upsetting me very hard.
If possible I am requesting you to please take corrective action...
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P
PulkitSri
from Delhi, Delhi
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Cancelled ticket money not refunded yet

Address:Lucknow, Uttar Pradesh, 226016
Website:www.upsrtconline.co.in

Hey, i am pulkit and i had cancelled a ticket in volvo bus service, details of which are mentioned below:
Date of journey: 14 feb, 2016
Charbagh-anand vihar
Time: 21:00
Pnr: anvt[protected]
Cancellation voucher no. 5420609
Ticket no. 5415603
I haven't received the refund amount yet. Even, nobody receives the helpline no. Given on upsrtc site.
Kindly address the issue and resolve asap....
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P
pallavirythm
from Delhi, Delhi
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No service for punctured bus

Address:Lucknow, Uttar Pradesh, 226001

24-4-16
we have got the bus number "up 42 0632" from jhakarkati, kanpur at 9:15 PM to lucknow. But its tire got punctured at 12:00 PM, just before amausi airport and bus driver has taken it to the bus service station nearby.
the officials present their were not helping at all. even staff which was present their were not trying to do anything. when the driver had offered 50 rs to a person, he then changed the tire. At 2:30 around...
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P
Priyach298
from Agra, Uttar Pradesh
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Bus conductor does not give ticket to all passengers

Address:Agra, Uttar Pradesh, 282001

I would like to through a light on a scam which were happen on mathura to agra route I m traveling in a up roadways bus ticket number[protected]/4/2016 the timing is 8:10 pm but in my ticket it shows 4:25 pm. It's not a major issue sir their is around 40 plus passenger in this bus but ticket conducter ask for all of them give only 50 rs and do not ask for ticket or if you want ticket give 65 rs near around 5000 rs he earn from one trip which...
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S
Shyam n pd
from Hardoi, Uttar Pradesh
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Ticket no. 5746742 bus cancelled refund require

Address:Allahabad, Uttar Pradesh, 211001
Website:UPSRTC.com

Ac bus booked online on 17.04.16 for journey dt 19.04.16 from allahabad to charbagh lucknow . The bus conductor o[censored]p 41 at 2097 has not accepted the on line ticket 5746742 and told that the bus for which online ticket issued is cancelled and issued other ticket for rs. 544/- for my daughter geetanjali and devansi. May i know why one line tickets are issued without availability of bus and proper management. Now i request upsrtc to kindly...
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V
vandanajuyal
from Delhi, Delhi
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Unauthorized bus/private bus

Address:Meerut, Uttar Pradesh, 250002
Website:UPSRTC

Hello, I travel for daily basis from Vaishali to Meerut, the first thing i want to ask from the UPSRTC that does they aware about the authorized buses are active from koshambi to Meerut and they just look like the roadways buses, Same color even they have written uttar pradesh parivahan nigam on top of the mirror in front and also with upsrtc logo, Why any body of Government taking any action regarding this, it is actually a loss of government.br...
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Y
Yetendra Shakya
from Hapur, Uttar Pradesh
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Open ended card not working and not refund and transfer my card balance.

Address:Ghaziabad, Uttar Pradesh, 201204

Hello sir\mam,
My name is yetendra shakya from modinagar.
I got my open ended smart card in jan 2016 month .
Card work properly, but randomly card not working .So i checked the card in modinagar bus stand operter say your card is faulty, so it is not working long,
Then i say please create the new card and transfer my balance.
But operater and customer care say balance is not transfer.
Please help...
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N
NKverma2016
from Karnal, Haryana
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My luggage has been missed

Address:Bulandshahr, Uttar Pradesh, 203001
Website:www.consumercomplaints.in

Respected Sir/Mam. I Neeraj Kumar Verma was traveling on 21st march 2016 at 15:15 PM by Kasganj-Aligarh-Badaun Dipo. I left this bus in Aligarh at 17:30 PM and my luggage lefted in this bus mistakenly. Please contact Bus condutor and Driver and return my luggage please.
Luggage details: Black color beg.
In this beg Asus Mobile charger Black,
Blue lunch box, Nokia 2730 Mobile, perfume spray, My Aadhar Card and Woolen...
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S
sanjay kr srivastava
from Srinagar, Jammu and Kashmir
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Non refund of transaction failed booking

Website:online.upsrtc.com

I was booking for seat on 16/03/16.Money paid but seat was not booked. Till now my money is not refunded.
Complaint in upsrtc site shows error.
Help me for your credibility.
e mail id-sanjai.[protected]@gmail.com...
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K
krgourav
from Delhi, Delhi
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Haven't got smart card payment receipt for 550 rupees

Address:250001
Website:mst.upsrtconline.co.in/upsrtchome.action#

I had fill online form for smart card service online, i had paid 550 rupees from axis bank account but didn't got any receipt or mail or message for that.
my login id is [protected]@gmail.com..
name is gourav kumar...
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Address:248002

Sir,

I am facing trouble of not reaching to factory on time because of one person taking undue advantage of bus by delaying as per his wish to reach bus stand.

Buses are 1176 and 1681 normal route is Dehradun to Delhi and back.

This person Mr Rajeev Gupta also taking his relationship advantages of higher authorities in UPSRTC.

Please do needful so that such problem can be avoided....
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A
ashut333
from Chennai, Tamil Nadu
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Didnt get any call from driver while only 5 minutes late

Address:Lucknow, Uttar Pradesh, 110006
Website:www.complaintboard.in

I booked janrath on 4th march 2016, bus timing bus 9:30 pm.Due to traffice, I was late.I reached at 9:37.
I didn't get any call from driver that I am late and how much time you will get to reach.
My Rs 371 wasted because of driver and upsrtc services.I went to upsrtc enquiry counter but they didnt help.So please refund my money back or improve your service.
My transaction no[protected]
Ticket no- 5508252
PNR...
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A
amitm19
from Srinagar, Jammu and Kashmir
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Ladies purse lost in the volvo bus no up24t 1532 of kaushambi depot

I, my wife and my son has been picked the bus no.Up 24 t 1532 of kaushambi depot at anand vihar station at 21.00 hours on 08-02-16.The bus is reached in badaun around 03.00 am.On[protected].After reaching budaun i left the bus and no passenger was there.When i left the bus, it came in my knowledge that my wife's purse, in which 1 mobile, 2 chargers, 2 gold rings, 1 ear rings, valued rs. 30000/-2 atms and 1 passbook was there, has been left...
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A
Anshu0907
from Mumbai, Maharashtra
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Bus# up 25 at 0872 maximum nos of stopage

Address:Bareilly, Uttar Pradesh, 243001
Website:Www.upsrtc.co.in

Ticet number[protected] & 00019111.
Bus number- up25 AT 0872

I boarded in a bus from Anand Vihar Bus Terminal for Barilly ( Bus No. UP 25 AT 0872) in an impression that it is a non stop bus because the conductor was shouting at the top of his voice that this is a non stop voice to collect the passengers. The conductor stopped the bus at almost every place where he could manage to stop. Also, he took a route which was...
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J
Jagdish Bhandari
from Kenda, West Bengal
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Regarding corruption of conductor

Address:Dehradun, Uttarakhand, 249202

Two women took bus from Roorkee bus stop and asked for ticket when the bus reached Haridwar because the conductor didn't go to the back end of the bus. The conductor charged money from Roorkee to Rishikesh but gave the ticket of Haridwar to Rishikesh. But when the women argued about it he misbehaved with the women. I am attaching the picture of the ticket. The bus was named LUNI DEPOT and the bus number is UP14D17306K please take the proper...
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R
ravi trivedi
from Shahabad, Haryana
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Open ended (smart card) complaint

Address:Faizabad, Uttar Pradesh, 224001
Website:www.upsrtc.com

I am using open ended travel card issued from Faizabad district. Twice uncorrectly balance has been deducted from my account without any ticketing (Rs500 in November(18-20nov) & Rs55 in December(16-17 dec)) whose complaint I have made several times with the concerned person at Faizabad roadways office but till now no action has been taken. Kindly deliever my complaint to the concerned authority and refund my balance. Thanking you Yours...
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A
Anshul Midha
from Noida, Uttar Pradesh
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Not able to reset my password online

Address:110096
Website:www.upsrtconline.co.in/user/forgetpassword

I am not able to reset my password online, it shows that your password information has been mailed to you but i does not get any mail....
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Address:Ghaziabad, Uttar Pradesh, 201010
Website:www.upsrtconline.co.in

I booked a ticket of Janrath Bus Service with UPSRTC online, for travelling from Agra ISBT to Kaushambhi (Noida Depot) on 10th November 2015 @2:30 pm. Upon reaching the bus station(Agra ISBT), I came to know that the bus service was cancelled for the day. I've written several mails to UPSRTC HO (online.[protected]@upsrtc.com) for the refund of the ticket, but not yet received any amount. The only reply I get each time is to wait for the...
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U
utkarshp
from Dehri, Bihar
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Regarding missing of name from printed ticket list

Address:Bahraich, Uttar Pradesh
Website:upsrtconline.co.in

Respected sir/ma'am, This is really a great shame for such well known volvo bus service . I booked the volvo ticket online from bahraich to delhi and when i boarded the bus from its respective departure place just after 15 mins the conductor came to me i produced the e-ticket confirming my booked ticket status in spite of this proof he said i do not have your name in the papers that i posses and asked me to pay for the same ... how stunned...
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Address:Lucknow, Uttar Pradesh, 226010
Website:www.upsrtconline.co.in/#

I had a confirm online reservation for 10th of December 2015 from Ghaziabad to Lucknow in UPSRTC Volvo bus ticket number 5068327, which automatically got cancelled on 1st December, anyways i dodnt needed that anymore so i am not bother about UPSRTC cancelling my tickets without my notice, but its being 8 days now and even after multiple reminders on online.[protected]@upsrtc.com i have not yet received refund, now from last 6 days they have even...
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