Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

On 9th of august i was travelling from (Baraut) allahabad to aurai. The usual rent for the distance is 37 on all roadways. But a roadways of kanpur upsrtc charged rs. 84 for the aforesaid distance and venue. But a person beside me have been charged only 27 rs for the same distance say (Handia to gopiganj). Up77an 0114 is the bus no. My complain should be lodged and i need my reimbursement and time lost in this...

Dear sir
i have booked an e ticket of shatabdi from upsrtc bus service from lucknow to gorakhpur on 2 july 2016. but at the time of departure it has came to know that due to some technical problem the bus has cancelled and it was adrresed me that your fare amount will be refunded to your account, but it didnot happened. after 10 days i called on tollfree no o[censored]psrtc and [protected] and also on the upsrtc mail.they told me to wait for 7 days but the response was not satisfactory and yet the ticket fare is not refunded. please tell me what i should do next.

Aanand vihar bus terminal of ghaziyabaad, is the one of more crowdy and big bus terminal of delhi ncr
But bahut hi aascharya ki baat h hai ki bus stand pr jo public toilet h wahan door daraz se aane wale hazaro logo se daily shauchalya ka maalik apne लठैतौ ke saath dhoke se zabran basooli kar rha h
Is sarkari bus stand pr bane sauchalya k bahar bade bade aksharo me likha h शुलक मात्र - 5 रुपये lekin zab koi vyakti toilet karke bhi zab bahar aata h to usase "30 ruppes" charge kiye zate h.
Aakhir toilet ka charge 30 rupees wtf yaar
Jab maine iska virodh kiya to wahan baitha woh ghatiya insaan aur uske saathi ladane ko taiyar ho gaye. ek anya yatri jo dikhane me garib aur graamin ilake ka dikh rha tha aur jisake paas kiraye k layak h seemit paise the, usane apni condition batayi to to un logo pr koi fark nhi pada aur us garib se zabardasti paise maangne lage.
Aakhir itana bada scam ncr ke sabse vyast bus stand pr chal rha h, aur sab zaankar bhi chup hain

Hi team,

My name is Mohd Imran Idreesi and I booked two tickets for AC shatabdi bus for a ride from Bareilly to kaushambi. On Nh24 near Rampur bus driver hit a car and the car passengers stopped the bus and took it to the rampur police station. Police locked up the driver and the journey has been called off by the conductor. He then and there refunded money to all the passengers who bought the ticket from window. However for online booking he informed that the money will be refunded online . Just want to inform you that I need my money to be refunded asap. It was an extremely poor service provided by upsrtc. There was no alternate available. You were unable to arrange a bus for us. We had to waste two hours in the police station and still no arrangements could be done by you. I always travelled in a shatabdi but after this ride I will prefer railways for my journey.

Sir/madam

i am travelling volvo bus from dehradun to new delhi timing morning 9:30 am which can reach delhi at 3:30 pm.this bus cant reach timely at delhi and my train is leaved at station. bus can reach at 5:00 pm... now what should i do...now i have no more other option.the bus belongs to UPSRTC...Please tell me what should i do with company i want my money back of my tickets.

Dear Sir,
Please be informed that after 9:00 p.m., from Gorakhpur to Nichlaul don't have any Govt. bus and from Gorakhpur to Siswa Bazar now till date don't have any Govt. bus facility. I'm living in between Siswa Bazar and Nichlaul Road, this is the backward area, till date there is no direct bus to Gorakhpur available from my area. So consider my request as soon as possible.

Thank you.


Regards
Rakesh
Cell No.: +91-[protected]
E-mail ID: [protected]@yahoo.co.in

Sir,
I recharged my UPSRTC MST SUGAM STUDENT No. BBKBB[protected] on 16 May 2016 through your Posrtal UPSRTC SMART CARD SYSTEM. My account was debited with Rs. 363 but MST not recharged. At the end it shows error.
So Please refund my Money to my account or Update my MST.

SATYAM AWASTHI S/O RAKESH AWASTHI
CARD NO. BBKBB[protected]
PASS TYPE. SUGAM STUDENT
CONTACT NO. [protected]
EMAIL. RAWASTHI.[protected]@GMAIL.COM

महोदय,
में (नीति वर्मा) ने दिनांक ६-४-२०१६, समय ९:४१ pm को नॉएडा से अलीगढ़ तक की ए.सी. बस की टिकेट बुक कराई थी। बस का प्रस्थान समय ७-५-२०१६, ७:२०am था। साइट https://www. Upsrtconline.Co.In मैं कुछ तकनीकी गड़बड़ी के कारण टिकिट नहीं जेनरेट हुआ। मेरी लॉगिन आएडी (Neetiverma) पर भी टिकिट नहीं आयी। जिसके कारनवश बस कंडक्टर ने पुनः टिकिट काट दी।
महोदय, आपसे विनम्र निवेदन है कि, मेरी टिकिट के धन की वापसी की जाए ₹४१२ ।
टिकिट का निम्न विवरण पाएँ:

यात्री नाम : नीति वर्मा (+1)
टिकिट बुकिंग समय : ६-५-२०१६, ९:४१ pm
यात्रा समय : ७-५-२०१६, ७:२० am
कहाँ से : नॉएडा
कहाँ तक : अलीगढ़
रक़म : ₹ ४१२

Respected sir/madam
Today I had taken a bus from Raj Nagar to muradnagar. When I reached to my destination I asked to stop the bus but they refused and start abusing and after 2 km of my destination they stop the bus and told me to leave. Then I take another vehicle to return to my place.
The language they use is very bad which upsetting me very hard.
If possible I am requesting you to please take corrective action against these peoples.
The bus no. is UP15BT7422
Ticket no. 00238771
Date 14/05/16 time 08:35:38

Hey, i am pulkit and i had cancelled a ticket in volvo bus service, details of which are mentioned below:
Date of journey: 14 feb, 2016
Charbagh-anand vihar
Time: 21:00
Pnr: anvt[protected]
Cancellation voucher no. 5420609
Ticket no. 5415603
I haven't received the refund amount yet. Even, nobody receives the helpline no. Given on upsrtc site.
Kindly address the issue and resolve asap.

24-4-16
we have got the bus number "up 42 0632" from jhakarkati, kanpur at 9:15 PM to lucknow. But its tire got punctured at 12:00 PM, just before amausi airport and bus driver has taken it to the bus service station nearby.
the officials present their were not helping at all. even staff which was present their were not trying to do anything. when the driver had offered 50 rs to a person, he then changed the tire. At 2:30 around the tire was changed. No body was arranging another bus for the passengers at night. women were also their. they can not go alone at that time. no body was bothering for their security.
i felt so terrible at that time.
after this i cannot do bus journey anywhere.

I would like to through a light on a scam which were happen on mathura to agra route I m traveling in a up roadways bus ticket number[protected]/4/2016 the timing is 8:10 pm but in my ticket it shows 4:25 pm. It's not a major issue sir their is around 40 plus passenger in this bus but ticket conducter ask for all of them give only 50 rs and do not ask for ticket or if you want ticket give 65 rs near around 5000 rs he earn from one trip which is not going In a govt fund so I request you that take strict action against this kind of malfunctioning so that govt get proper fare I'm a responsibile citizen of India that's why I m writing this mail raise my voice against corruption

Ac bus booked online on 17.04.16 for journey dt 19.04.16 from allahabad to charbagh lucknow . The bus conductor o[censored]p 41 at 2097 has not accepted the on line ticket 5746742 and told that the bus for which online ticket issued is cancelled and issued other ticket for rs. 544/- for my daughter geetanjali and devansi. May i know why one line tickets are issued without availability of bus and proper management. Now i request upsrtc to kindly refund may rs. 584.00 by crediting to the ax of my debit card. Further i request to kindly do not do this type of mistake in future with the passenger. Upsrtc should review the online booking mamagements. Pl refund money, i shall never book online ticket in future.

Hello, I travel for daily basis from Vaishali to Meerut, the first thing i want to ask from the UPSRTC that does they aware about the authorized buses are active from koshambi to Meerut and they just look like the roadways buses, Same color even they have written uttar pradesh parivahan nigam on top of the mirror in front and also with upsrtc logo, Why any body of Government taking any action regarding this, it is actually a loss of government.
Please take some action regarding this.

Second thing here i want to say that there is 2 rows reserved for women's even then we have to travel by standing for 2 hour and boys and men's does not provide seat to womens and girls and even not to old persons and bus conductors does not take the responsibilities to provide seat to women's and old persons.

Bus drivers smokes in bus and then how can we stop others by having smoke, .

Hello sir\mam,
My name is yetendra shakya from modinagar.
I got my open ended smart card in jan 2016 month .
Card work properly, but randomly card not working .So i checked the card in modinagar bus stand operter say your card is faulty, so it is not working long,
Then i say please create the new card and transfer my balance.
But operater and customer care say balance is not transfer.
Please help me give my balance(300) in new card.

My contact no : [protected]
And email id : yetendrashakya.[protected]@gmail.com

Respected Sir/Mam. I Neeraj Kumar Verma was traveling on 21st march 2016 at 15:15 PM by Kasganj-Aligarh-Badaun Dipo. I left this bus in Aligarh at 17:30 PM and my luggage lefted in this bus mistakenly. Please contact Bus condutor and Driver and return my luggage please.
Luggage details: Black color beg.
In this beg Asus Mobile charger Black,
Blue lunch box, Nokia 2730 Mobile, perfume spray, My Aadhar Card and Woolen cloths. Please please return my beg . . .. . I will be highly obliged to You.

I was booking for seat on 16/03/16.Money paid but seat was not booked. Till now my money is not refunded.
Complaint in upsrtc site shows error.
Help me for your credibility.
e mail id-sanjai.[protected]@gmail.com

I had fill online form for smart card service online, i had paid 550 rupees from axis bank account but didn't got any receipt or mail or message for that.
my login id is [protected]@gmail.com..
name is gourav kumar

Sir,

I am facing trouble of not reaching to factory on time because of one person taking undue advantage of bus by delaying as per his wish to reach bus stand.

Buses are 1176 and 1681 normal route is Dehradun to Delhi and back.

This person Mr Rajeev Gupta also taking his relationship advantages of higher authorities in UPSRTC.

Please do needful so that such problem can be avoided.

I booked janrath on 4th march 2016, bus timing bus 9:30 pm.Due to traffice, I was late.I reached at 9:37.
I didn't get any call from driver that I am late and how much time you will get to reach.
My Rs 371 wasted because of driver and upsrtc services.I went to upsrtc enquiry counter but they didnt help.So please refund my money back or improve your service.
My transaction no[protected]
Ticket no- 5508252
PNR no- XDDN[protected]