Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Dear sir,
This is to inform I am Traveling From Meerut to Kashmiri Gate Delhi
Before three Weeks ago.
I have given INR 500 the Ticket is INR 150 .But conductor not refund.
I have words with customer service centre they said pls take from Meerut bus stand office.
I have contact with Meerut bus stand office they said don't know.

i am feeling very bad.
Details of tickets below
Book no - YAO Numb -1832937

Pls suggest me What can I do.

Thanks
Rahul.

Sir/mam
I left my bag in bus no UP70 DT4045 in which I was traveling dated- 11/05/2023 . My bag is of blue colour of American tourister. Sir please find my bag or tell the ticket collector to contact me on my no which is [protected] please sir

I booked a bus ticket for a journey from Farrukhabad to Dehradun and amount has been deducted but doesn't get the ticket confirmation...

I was coming from Etah to agra by an UPSRTC bus on 3 May at around 16:00 pm to 16:30pm. The bus left with my luggage at Agra water box when I got down for a bottle of mineral water. My luggage consists of the following
1. Hand Bag containing Id card, PAN card, ATM card, Driving License and other important cards and document.
2. Olive color Cargo jeans, blue jeans, grey t shirt.
3. Keypad mobile phone, C type Samsung charger, and smart watch charger and 3 sweets box
4. And other stuff .

The Bus conductor of Bus number UP78HT 5117 denied the entry in the bus as I wanted to go to the next stop from Rudrapur, uttrakhand to Bilaspur 244921, Rampur.
And I was not the only one who faced this issue.
This is everyday thing now years .The bus driver denies to go through the alloted route.
He goes by Bilaspur bypass to Rampur from Rudrapur. And stop the passengers who want to go to Bilaspur.

Hi Team,

I have booked one tickets from KSMIG to Haridwar and paid online from the UPSRTC website.But on the day of travel i got message that trip has been cancelled but refund has not initiated.Below are the details:-Kindly look into it.

Ticket No.:00242C78EE

From KSMIG To Haridwar
Departure Date:16/04/2023
Departure Time:03:00 pm

Regards,
Aman Chauhan

I am writing to express my frustration and disappointment regarding my inability to obtain a driving license, despite completing the entire process. I have followed all the necessary steps, provided all the required documents, and completed all the required tests, but still, I have not been able to get my driving license.

I have made several attempts to follow up with the licensing authority, but I have not received any clear answers as to why my application has been delayed. This delay has caused me significant inconvenience and frustration, as I have been unable to drive legally, even though I have completed all the necessary requirements.

I hope that this matter can be resolved promptly, as I am eager to obtain my driving license and begin driving legally.

Thank you for your attention to this matter.

Application number[protected]
Driving license number UP62 [protected]

I booked two ticket under UPSRTC website for 18:50 on 24 the of April, on reaching the bus station at 18:30, my parents found out that the bus has already left and no one has had any status.

PNR[protected]E3

I was travelling from haridwar to delhi through a UPSRTC bus. Ticket conductor asked to me pay online, he showed me scanner (ticket machine) and my amount got deducted but the scanning machine did not threw out the ticket. He told me to pay again and he stated this amount will be refunded from UPSRTC within 3 hours or max 24 hours. It's been more than 4 days i haven't got any refund till yet.
I have all the details of payment. Please help me by providing me the refund amount as soon as possible.
Date of journey and money deduction:1st April 2023
Amount deducted: 465 Rs
Chq/Ref No:.UPI:[protected]
UPI/UTTAR PRADESH S/[protected]/UPI

I was travelling from haridwar to delhi through a UPSRTC bus. Ticket conductor asked to me pay online, he showed me scanner and my amount got deducted but the scanning machine did not threw out the ticket. He told me to pay again and he stated this amount will be refunded from UPSRTC within 3 hours or max 24 hours. It's been more than 2 days i haven't got any refund till yet.
I have all the details of payment.
Date:1st April
Amount:465 Rs
Chq/Ref No:.UPI:[protected]
UPI/UTTAR PRADESH S/[protected]/UPI

जंघई से प्रयागराज तक चलने वाली रोडवेज बस बंद हो चुकी है।
साथियों से निवेदन है कि इसे पुनः चालू करवाने में प्रयास करें।
@dayashankar4bjp जी से आग्रह है कि पूर्व की भांति बस को इस मार्ग पर जारी रखें।
@UPSRTCHQ @ChiefSecyUP

I choose to make online payment to get the ticket from conductor by scanning the QR code in the ticket machine. However money was deducted from the account but ticket not received. Conductor asked me to pay cash and stated that i will get the money back in my account.

I have spoken to the bank but they confirmed that payment was successful and credited to merchant account.

Payment amount was ₹775. Kindly refund the money.

Please find attached screenshot of transaction and bus.

This is not a complaint. I just want to know that why UP buses are more costly then other state buses and the staff is way more rude. हम पैसे भी ज्यादा दें और बदतमीजी भी सहें?

I sat in a bus going from Delhi to Haridwar/Rishikesh as I wanted to go to Modipuram from Delhi. The conductor said that the bus will go to the place so I took a seat.

Later I got down from the bus to ask one other bus conductor (Delhi to Dehradun) that whether his bus will go to Modipuram. At first he agreed. Then the first conductor came and said something to him. Then the second conductor denied.

Now, I was going to sit in the first bus only as I had understood what was going on. But the first conductor started throwing tantrums saying that he won't allow me to sit in the first bus (Haridwar/Rishikesh). Asked me to sit in the Meerut bus instead. I requested him but he denied. His words were - "Bhai ab tu Meerut wali me baith Jaa, mai nahi bitha Raha"

Later I sat in the Meerut bus only causing a lot more inconvenience. It was even less cost effective. I was charged 150 rs for Delhi to Subharti. If I had taken Haridwar or Dehradun bus then it would have cost me way less. I would have gotten off near my home and not too far away.

This is not the first time I have seen such indecent behaviour. This has happened a number of times.

As a passenger am I not allowed to choose the bus I want to sit in? Should I travel as the bus conductors seem fit. मतलब खुली दादागिरी है। ऐसे बरताव करते हैं ये लोग जैसे की इनकी खुद को प्राइवेट बस हो।

जल्दी से जल्दी इस समस्या का समाधान करें।

I have attached pictures of the number plates.

Ticket machine not give ticket when amount deducted by upi
Bus no. UP78FN4406
NOIDA CITY CENTER TO MEERUT

Booked Lucknow to Meerut bus ticket which was got canceled but refund not received yet,
Please check ticket details & do the needful.
PNR - 0000000D33B0
Booking date - 4-2-23 (Lucknow to Meerut)
Seat number - 25
Transaction ID -[protected]
Order ID (Paytm[protected]

I have booked a ticket from azamgarh to prayagraj in rapti nagar depot. I haven't received any update regarding the bus, neither the conductor have called me not i have received any sms regarding the bus number plate or driver number or location update. When I have called the upsrtc helpline, the person is saying that driver will not call you have to find the bus and board the bus at azamgarh depot.

My money was debited but ticket was not booked yet didn't receive email..
I had called to customer care also,
My 644Rs was debited, when will my money be back.
My registered email is [protected]@gmail.com

This is in regarding my cancellation of online booked bus. I had booked a bus scheduled from Gorakhpur to Alambagh on[protected] with *booking id 0000000DCDB6*. After reaching the station I was told that the bus has been cancelled following which I catched another one. I raised a complaint for refund but it's been more than a seven days I haven't got any response. I don't know what to do further. They are only delaying the matter.

I forgot my bag coming from prayagraj to Lucknow.
Pavan Hans Volvo UP32NN2316

Dear Sir/Madam,

I am writing to bring to your attention a serious problem I have been facing while using the services of the Uttar Pradesh Road Transport Corporation (UPSRTC). Despite being an authorised bus stop in Govindpuri (Modinagar), the buses of your corporation do not stop at the designated stops, causing inconvenience to the passengers.

I am a regular commuter on the route from “Meerut to Kaushambi route” and have been observing this issue for quite some time now. I have remembered the last four digits of bus Number which is “7433”.I have noticed that the buses often ignore the designated bus stops and only stop where the driver wishes to stop, which causes a lot of confusion and delay for the passengers who are waiting at the right stop.

Moreover, it is a routine activity on this route that the conductor of the bus loads heavy luggage and transport it to other destination just for sake of money. It seriously affects our safety as who knows terrorists might use the same for targeting innocent passengers civilians.

The negligence on the part of your drivers is affecting the quality of the service you provide, which is not acceptable.

I urge you to take immediate action on the aforesaid issue failing to which I will be taking the issue to the Chief Minister’s office and other higher authorities.

I hope that you will take prompt and effective action to address this issue, so that the passengers can use the services of the UPSRTC without any inconvenience.

Thank you for your attention.