Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund of bus ticket cancellation

This mail is regards to the refund of bus ticket cancellation no - 175075, we booked ticket from kanpur to jhansi from agent (Girish kesarvani) he reserved our tickets from via.com online ticket booking company... We went on boarding point before one hour early... There then officials o[censored]psrtc or bus stand officials said that the online booking bus has been cancelled then to confirm we called this no [protected]-no o[censored]psrtc they too said that online booking bus has been cancelled and refund will provided directly to your within 24 hrs our within 7 days now it's been a month there's no such proceedings and now they are saying bus was not cancelled so there will no refund..., the passengers named vaibhav ghatol and bhimrao ghatol who approached the pick up point at the bus arrival time was informed by the local bus conductor that the bus has been cancelled, below you can find the attachment of the ticket. If the bus was not cancelled, send us the proof, first of all the bus was not on time and secondly by the officials only this was informed that the bus was cancelled, if the bus was running late it should be informed to the passengers through mail or mobile no as the details are provided by the ticket bookibng 900 is not at all a small amount they are fooling the customer by literally saying that there was a no show by the passengers, so actually they are doing a fraud with the customers, as the bus was cancelled please provide the refund asap, this mail is has been sent to consumer court too, if you dont look into this matter we have to approach the consumer court