Uttar Pradesh State Road Transport Corporation [Upsrtc] — service cancelled. no refund received

Address:

Agra, Lucknow, Uttar Pradesh

I purchased an e-ticket for 5 persons as a guest from the UPSRTC site since I was unable to register on the site. Details given below
Transaction No : [protected]
Ticket No : 13885114
PNR No. : XNDD[protected]
Service Start Place : AGRA(AGR)
Service End Place : NOIDA DEPOT(NDD)
Date of Journey(Origin) : 14/10/2019
Departure Time(Origin) : 13:31
Bus Service Type : SHATABDI AC
Transaction Date Time : 06/10/2019 20:12
Email Id : [protected]@gmail.com
Contact No : [protected]
Depot Name : BHAISALI
Total amount charged : Rs 1635.00
A few days letter I received an SMS from UPSRTC that the service had been cancelled. I sent a message on their twitter handle regarding the refund of my money and was told that the amount would be refunded back to my account within 7 days. But nothing has been done till now. I am not a resident o[censored]ttar Pradesh and am not in a position to visit any depot for this issue. I have tried several times to register on UPSRTC but it keeps failing. Their customer care numbers are unreachable at all times. It seems UPSRTC discourages people from outside UP to purchase tickets online. Please help.