V-Guard Industries — V-Guard stabilizer burnt and fridge burnt. Life threatening

Address:

Nyanappanahalli, Bangalore- 560076

Dear Sir/Madam,

I am writing to report a serious issue with a recently purchased V-Guard Refrigerator Stabilizer (V-Guard VGSD 50) purchased on 12 Aug 2023 via online Amazon . Sold by V-Guard Industries Limited. Its been just 2 months since we purchased this stabilizer.
The stabilizer malfunctioned and caused a fire on 16 Oct 2023. This incident resulted in substantial damage to my refrigerator (Company Haier, Model No.HRB-2764/2018).
This caused life threatening situation at our home.

I have attached photos of the burnt stabilizer and the damaged refrigerator for your reference.
I am seeking compensation for the replacement of my refrigerator, as well as associated expenses.

Please investigate this matter promptly and provide a fair compensation offer. I expect a response within a reasonable timeframe to resolve this issue amicably.

Thank you for your attention to this matter.