[Resolved]  Vacations Gateway — Already cheated once, now trying to cheat again

Address:

Hyderabad, Andhra Pradesh

I received call from vacations gateway in dec 2014 offering a package for 8549, they offered an assured gift sony experia z2 table black color. I was accepted and paid 8549 thinking that at least i can book a tour for 4 nights/5 days. They told me they will send hard copies of vouchers, welcome kit and a secret pin, by telling this secret pin to them, they will dispatch assured gift. But i didn't receive anything.
Customer care is fraud, no one pic call, even if they pic call, they will tell that person is not in office now. After seeing this complaints i got know even booking tour is also fraud.

Now they started new technique, after 6 months started calling again, saying that their company name has become bad, they want to solve all the customer problems, so they want to dispatch gift. For this i need to pay 713 rs through ivr. These people ivr means telling all the credit card details including cvv, otp to them itself, when i denied to tell otp as am not able to know how much amount they are going to deduct, i simply denied to tell otp and denied gift as well, then that started scolding with bad words. His personal mobile number [protected] (Raghu ram)

Today i have raised a complaint to their customer care mail id customer service desk, they apologies and said they forwarded issue to sales team. Some sameer mehra from verification department called me and said they will take action on raghu ram, later he also tried to cheat me by offering same gift, this time i need to pay 713rs using link provided by them, when i tried to pay using that link, the amount i can clearly see its 8549rs again, even that same amount is displayed in bank otp page. But this guy tried to convince me that i can select 713rs button after entering otp. As i know once we enter otp bank will definitely deduct that amount which is shown in otp page, i denied to pay and denied gift.

Customer care number they have provided are
[protected]
[protected]
[protected]

Kindly help me to cancel this tour package and refund my amount 8549rs.