[Resolved] Vacations Gateway — Cheated by offering Sony 10.1 tablet | |||
I am Madhu MV, One of Vacations Gateway's representatives addressed himself as Nirmal Sagar from Vacations Gateway called me and explained me that I am offered (selected) with a 10.1 Sony tablet +4N/5D Hotel package. They just send me a link and it directly went to payment checkout, I had paid Rs 7790 and was not aware that I was going to pay for hotel package until I got order conformation of tour package. After that I got 5- 8 calls from their end telling that they are going to send tablet, but they haven't sent gift and refuse to refund money. Please be aware of this cheating group. My mail ID is [protected]@yahoo.com Was this information helpful? | |||
Complaint marked as Resolved
Vacations Gateway customer support has been notified about the posted complaint. Verified Support Dec 11, 2014 Vacations Gateway Customer Care's response [protected] Forwarded message[protected]
From: madhu sudhanan <[protected]@yahoo.com>
Date: Fri, Dec 5, 2014 at 2:50 PM
Subject: Re: Acknowledge Required
To: Vacations Gateway Sales <[protected]@vacationsgateway.com.co>
I acknowledged....
On Friday, 5 December 2014 2:49 PM, Vacations Gateway Sales <[protected]@vacationsgateway.com.co> wrote:
Dear Mr .Madhu Sudhanan
Vacations gateway
05 Dec 2014
Order Id : SDL00031038
Subject : Regarding referral gift
Thank you for your email .
We are glad to inform you that your complaint has been resolved from our side and we would request you to kindly acknowledge the same via replying on this mail to us.
You are a very important customer for our company and we apologies for all the inconvenience you went through over the past few weeks. Nothing is more important than regaining your trust and all o[censored]s here hope you will give us the opportunity to once again welcome you on board and provide you the world class holiday experience you expect from us.
If you have any further queries, please do not hesitate to contact me.
Thanks & Regards,
SALES TEAM
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Please go through below :
I acknowledged...
On Friday, 5 December 2014 2:49 PM, Vacations Gateway Sales <[protected]@vacationsgateway.com.co> wrote:
Dear Mr .Madhu Sudhanan
Vacations gateway
05 Dec 2014
Order Id : SDL00031038
Subject : Regarding referral gift
Thank you for your email .
We are glad to inform you that your complaint has been resolved from our side and we would request you to kindly acknowledge the same via replying on this mail to us.
You are a very important customer for our company and we apologies for all the inconvenience you went through over the past few weeks. Nothing is more important than regaining your trust and all o[censored]s here hope you will give us the opportunity to once again welcome you on board and provide you the world class holiday experience you expect from us.
If you have any further queries, please do not hesitate to contact me.