Vacations Gateway — Cheating Rs 7799 and asking the ATM PIN Number and CVV Number

Dear Sir/Madam, Sub: Need your advice and help to get back my money Rs 7799 and and compensation from Vacation Gateway I would wish to bringin myself as V S Binu, from Kakkanad Cochin. On 27/01/2015 I received a call from [protected] and one Mr Anil Sagar spoke to me. He told me that I won a gift from their company as a part of their Anniversary celebration and they got my number via the payment gateway in which I book train tickets online. The offer is that they will give me a Sony Xperia Tablet and a Malaysian resort stay package together for Rs 7799. I told him that I am interested to get that. Then he told me to pay online, I told him that I don’t have any internet access, he told me that he will do the payment for me and he asked me the ATM Card Number, CVV Number and PIN number. When he asked me these details I doubted him and I refused to give the details and I told I am not interested. He didn’t leave me he called me back and compelled me. At last he told me Vacation Gateway is a genuine company and all our conversation is recorded and the payment will be done via payment gateway of HDFC Bank. Then I asked him to send the payment details in my mail. He mailed me a link of payment gateway and I opened that in the mobile of my wife and before I make payment I asked him whether I will get the sony xperia tab. He promised me that I will get and he asked me the color preference of the tab and I preferred black color and he told me that immediately after the payment the courier people will contact me and dispatch the tablet to me. Also he told me that there is a 12 Months EMI payment option for me and I opt it. He told me that the money Rs 7799 which I pay will be converted into 12 months EMI and the money will be deposited back to the account in 72 hours. I trusted his words and made the payment from my wife’s debit card. He told me verification department will contact me and within seven days the tablet and hardcopies of the Malaysian resort package will reach me. The promises they made to me are 1. Sony Xperia Tab and Malaysian resort package together for Rs 7799 2. 12 Months EMI for Rs 7799 3. The money RS 7799 which I paid will be returned back to me in 72 Hrs But they cheated me. After the payment I received a mail from them saying that I have purchased a Malaysian stay package for Rs 7799. I reply back to them that I didn’t buy any tour package I paid Rs 7799 for the gift of sony xperia tablet and Malaysian resort and if you are not able to give it means cancel and pay back my money. They replayed me that they have not promised anything like that. Then I called in [protected] and tried to talk to Mr Anil Sagar. But they told me that he is not in the office and many reasons. Then I send many mails but no response. One day I got a call from [protected] and a person spoke to me and I request him cancel my order and return back my money. He told me that is not possible because the sony xperia tablet is dispatched to my address in courier. Then I asked him to send the tracking number of the dispatched courier. He said he will mail me, but no such mails reached me. After that I send a mail to them that if I am not getting the tablet or my money in next seven day I will file a complaint against them. Then I got a call from [protected], and a person spoke to me, he asked me whether I have received the hardcopies of Malaysian package and I told I haven’t Then he told that the verification department tried to call me but my mobile was switched off. Within half an hour the verification department will call me. But no response When I asked them to repay the full amount Rs 7799 they said that it is not possible and later they told that they will refund with 805% deductions and I didn’t accept that and then they told that they will refund the full amount in next 10 to 15 working days and they will send the screen snap short of refund. I remind them in between 10 to 15 working days but they didn’t keep the promise and when I asked them they are sending me the screen snap short of the payment when I paid out of their cheating. Now they are telling that they have refunded the amount, but I have not received any money till now. My wife delivered a preterm baby on[protected] and both mother and baby health condition was very bad and I spend about RS 300000 till now by selling my jewels and other assets and these guys cheated my money when I am mentally depressed. My wife and baby were in hospital and baby was in NICU. I want my money Rs 7799 back and compensation not less than Rs 10, 00, 000. Please help me in getting justice. I have attached the mail conversation between me and vacation gateway along with this mail. I am sending a CC copy of this mail to Vacation Gateway also. With Warm Regards, Prof. V. S. Binu Mobile: [protected]