Vainavi Broadband — Horrible service experience from vinavi broadband - refund still pending at sr nagar, hyderabad.

Address:	500038
Website:	www.vainavi.net

Hello manager,

I am anil sharma. Saw the poster and called vainavi broadband on 18th-09-2016 for new connection. Sales agent came named madhu to door step and explained plan and agreed and paid money for plan 599 and also id proof. He told he will be back in 2 hours with technicians and complete the installation. Waited whole day and no one came and no response for my calls from madhu. Next day 19th-09-3016 from morning kept on calling and no response and finally he called back in evening and said busy with other installations and gave the number of his team leader shankar. I called shankar he apologised and told will get the installation done on tuesday 20th-09-2016. I accept and waited whole day and no one came and he also stopped responding to my calls. Finally on next day on 21st-09-2016 called customer care on [protected] and the agent muni lifted and told he will talk to technicians and arrange call back and get the service done. No one called and at last in evening one tech called and informed he will visit to location and get the service done on[protected]. Whole day no one came and in evening technician came and checked the location and told he didn't came with tools and he will get back in 1 hour. No one came to complete the installation. Finally i called customer care on 23rd to check and he conference the call with tech and spoke to me informing that they will come and complete the installation. No one came and no calls or messages from provider. Finally i called hatway service provider and applied for new connection and got it installed on 24th completely. I called vinavi broadband customer care for refund and agent spoke to multiple agents ravi, ajay, muni and so on. Always i get responses that the service is active however the fact is "no installation done, no one came and no response's for calls or message and care from your site about valuable customer's". Till today not a single solution for this. It has been more than 15 days now. This is huge inconvenience caused to me. I never saw such a waste service in my whole life. I just need my money back. I request you to get the good employee hired and improve your service for your company "if you care about your company".

I want my money back.

Thank you.