[Resolved]  Vainavi Broadband — New Connection Activation - No Money Refund

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, I have applied for a new broadband internet connection on[protected]. A sales executive by name Mr.S.Ramesh came to my apartment and collected the amount of Rs.2400/- (Two Thousand Four Hundred Rupees only) for the plan 799/- 10 Mbps 40 GB limit 3 months and told me that the connection would be activated by[protected]. On[protected], the sales executive informed me that the new connection is not feasible and hence they cannot activate my connection. When, I asked for my money to be refunded there is no response and he stopped responding to my phone calls. On[protected] morning, I dialed the customer care number[protected] to enquire the status of my connection a lady by name Swathi attended my call and told me that she would talk to the concerned person and give me a call back in 30 mins. She never responded, again in the afternoon I dialed the customer care number and a person by name Mr.Pratheek responded saying there is no feasibility in my apartment and money will not be refunded. During our conversation however, he promised me of a call back in 30 mins about the money refund. He never responded. Attached for your reference the customer application form. I request you to kindly look into this matter and help me in getting my money refunded as soon as possible. Thanks and Regards, Aditya. +91 [protected] +91 [protected]