| Address: | 560019 |
| Website: | vakilsearch.com |
My ticket number in vakil search: 245211
I wanted to open a subsidiary of our parent company in uk. There was a sales guy on the call whom i requested the list of documentation. The document required some notarization from uk lawyer of foreign directory. It was very hard to take appointment of ceo and layer together. Finally i got it done and sent documents to these guys. They confirmed every document is ok (Except 1 was pending which i agreed) and said they can immediately start my dsc application and company name search.
From here the journey started;
I suddenly started noticing they are doing not doing subsidiary and they are doing normal private limited company. After doing lots of follow up (Calls / emails) i was able to convince them i made advance payment of "wholly owned subsidiary company" and not for the private limited company.
Very first time they assigned someone called joseline who called me and i was in meeting.Instead of following up they just dropped email asking best time to contact. I followed up on it and she said my documents are missing. I did a long fight with her saying i have already submitted documents to your sales guys with whom we agreed everything. Finally to kick off i submitted entire set again.
Then they all disappeared, no followup and update for week. I started following up again to check process. I got to know joseline is on leave and no one was handling my case. I requested them to connect me with management as i was fully disappointed. They never did so, they connected me with a new account manager called "shiva". Guess what, he again started crying i have not submitted any documents. I realized the full game and thought lets send it again and i did so.
He again requested me a bunch of new documents from uk company with full notarized and apostles. I asked them why did they not given this set along with the initial request as its very difficult to get lawyer and our ceo appointment together. No one had a curtsy to reply. I escalated it to their other email "[protected]@vakilsearch.com" but no response as expected. Once on friday after a week he called me and i was driving, again a mail saying what is the best time to call. I got busy and couldnt get back.
Again no answer after a week and i decided to call again. I got to know shiva is again on leave same like joseline. A new girl started handling my request and guess what, same question. There is no documentation to process. Wow!
So finally i requested for refund (I could have asked all their 100 employee email and send them my documents to satisfy that i sent documents). Lets see how refund goes. I will never recommend this company to anyone. Totally employees dependent and anyone is going on leave anytime leaving your process un-attempted!
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