Van Heusen — delivery status not updated regardless of infinite emails

Dear sir,

I have placed an order on vanheusan app of 14 items and all the items have been delivered to me few weeks ago, but in the orders page of the app it was showing scheduled to be delivered and after writing an email to you i recieved email of successfull delivery of my order but now it is showing partially delivered in van heusan app.

So even now delivery status has not been updated and because of that i am not able to place the return request please help me to place return request for the same.

!!! Regardless of infinite e mails i have sent you what i get in return is your same reply to every email. (Find it in the screenshot attached)!!!

Please provide me resolution regarding the same and help me place the return request for my order.

Order id : 3563854
Mobile number : [protected]
Name : kushal yadav

P. S.

. Please arrange a call from your senior executive to help me regarding this issue i am now tired of sending mails again and again with no resolution provided.

. Please find the attached screenshot.

Thanks & regards
Kushal yadav
[protected]