Vasan Eye Care Hospital Complaints & Reviews

The management asked us to come by 9. Am. We arrived there by 8.50am. Due to less facilities the management has planned to take us to trichy. They informed that they will arrange vehicles by the management. But they made us wait till 11am and afterwards they informed 2o[censored]s to arrive trichy by bus and the management will not provide any vehicle. This made us feel very bad. They should have informed us before or when we arrived to the hospital.

I am wearing glass for the past 24 years.in 2016, i went to vasan eye care for eye checkup. Doctor gave me a prescription in which spherical glass power for added to my vision for the first time, but that is not the problem. Unfortunately my specs maker wrongly added.50 extra to my left glass than the prescription given. I felt something wrong and uncomfortable. I took the issue to vasan eye care where i had the eye check up. The doctor was careless in dealing with my complaint. She did not even bother to check whether my new pair of glasses are of the prescribed power. Lazily, carelessly and idiotically the doctor told me that i am uncomfortable with the present glass just because of spherical glass which is newly added and i am supposed to see just straight and not laterally for better vision.
Recently (2018) 2 years later when i had eye check up in another eye care hospital i found that the glass i am wearing was over dozed than the required prescription. #! I was straining my eyes for the past 2 years.

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I have purchased optical in above institution for rs. 26710/- vide mrd no. Ap012/18/so/101116 to 119 on 13.10.2018. The incharge of opticals, informed that the debit card no. Xxx x x xx 3546 (Sbi, m. R. Peta, visakhapatnam) was not accepted by pos machine and requested for another card for payment. I have given another card bearing no. Xxxxxxxxx5104 (Andhra bank, pendurthi br.) and the same was accepted and amount was debited to my account. But, as seen from my account and messages received, the payment for both cards were made and deducted from my accounts on the same day amounting to rs. 53420/- instead of rs. 26710/-.
I request to kindly return back the excess amount amount of rs. 26710/-, early.

Dear Sir/ madam

Patient Name : Deonandan Prasad
Bill date[protected]
Ref: Invoice NO. 129P/2017-18/8283 Invoice date[protected]
UHID 87131

With reference to the above it is intimated that I am CGHS patient and I have taken the treatment in your Hospital, it is observed that Vasan Eye care Hospital charged for WART EXCISION Rs.5000/- as per CGHS code Sl. No. 24, the procedure of wart excision is Rs.310. whereas the Hospital charged Rs.5000/-
Hence it is requested to returned the balance amount
with Regards
antim kumar
contact No. [protected]

Sir,
This NAKKA ANAND BABU executive operarions previsiously I am working in your hospital because of our family problems.i give regination in your hospital.after that I ask my salery & travel allevence but center not responding our problem. So I am going to local police station.when ur not responding immediately.please solve this problem as soon as possible
Thanking you sir
Yours obidently
NAKKA ANAND BABU

In december 2013 i got operated right eye surgery. For cataract and success by that time i asked about left eye and doctor told me that it's take time for surgery it was not yet matured, the staff of hospital forced me to take another doctor for second opinion, he said no problem and done surgery, and take money through insurance now the left eye was lost half vision. What i have to do

I am a patient of vasan eye care salt lake kolkata residing at silchar assam on 15th may 2018 i have order for glasses in your salt lake branch and described them that i am residing in assam and they suggest me that i have to give my old frame and they will fit the new glasses in it and they will deliver me by courier and accordingly they asked my address but still today i have not received the glasses. Mr partha mandol and mr. Prasenjit's contact number are with me but instead of regular follow up by me they have not yet give me the courier tracking number and other details.

I'm john paul from theni. I visited vasan eye care hospital on 11/5/2018. The patient was admitted for eye surgery, and after paying the bills we asked for the receipt. They denied to provide us the receipt and are refusing to carry out the surgery, they are asking to leave the hospital along with the patient. And when asked about the customer care number, it wasn't given by them.

Such rude and inhumane behaviour, where the patient is refused a surgery after paying the full bill amount.

I am prathiba padmanabhan from vellore I visited the hospital for my severe eye pain for about 2 weeks I actually had a heat boil on my eye for the last two days . the doctor .Farooq ahmed at vellore branch vasan eye hospital didn't even ask about the problem I had, he just my eye had heat boil and gave me a list of 5 tablets and 2 eye drops for a simple heat boil, the tablets include dolo 650, c.chymoral forte, t.vozet, actihenlth, c.phexin and each of 10 tablets which totaled to a bill of more than 700, I reffered to another known doctor and got to know about the tablets .I am personally again going to go to the hospital and complain about this if the mistake is corrected this would be fine, if this repeats to every patient I would file a case on this and publish about this abusement of the moneymaking business on all social medias the patient has the right to know about what tablet is given to him or her. I want a clear explaination from the hospital and the doctor side why the dolo 650 which is actually for a fever given to a heat boil patient and why the tablet c.chymoral forte which is basically pescribed for the patient having severe injuries and after surgery tablet given to a heat boil patient .

Sir,

I am n. Ashwini kumar, r/o h. No.5-141/1, new reddy enclave, old alwal, secunderabad wish to place my grievance with regard to the negligence of optical shop staff annexed to your eye centre, secunderabad.

I got my eye tested at your eye centre on[protected] vide reference no. 94092 through dr. Indira kappagantula. I have problem of vision in viewing distance objects, which appears blurr. After testing she issued a glass prescription indicating my distance and near sight (I am enlcosing the report as attachment). Accordingly i have approached the opitical shop which is in the ground floor of your hospital. The staff after careful reading suggested to go for reading glass. I told the concern that about my vision problems. Even though it was suggested to me that my long vision is absolutely right and i can go for only reading glasses. As i have no basic knowledge of the medical report, reposed confidence on him and i have purchased a frame and reading glasses expending an amount of rs.1, 850/- vide invoice no.391907 dt:[protected] and same were delivered to me after couple of days. When i started using the same, i noticed my vision while viewing long objects was further gone worse.

Therefore yesterday, i have visited your eye centre and met with dr. Indira who after checking the report and glasses clarified that the optician made mistake by issuing reading glasses. As such i have approached the manager and apprised him my problem. He tried to convince me that the near sightness is the inconvinience while viewing closer objects and long sight the problem related to the unclear long objects. I tried to explain him by showing the definitions and the observations of the doctors, but he did not convince and tried to tell me that they have done a perfect job.in the light of the circumstances, i told him i have lost faith on the services and asked him to refund the amount expended by me for the purchase of spectacles. But he reluctant to do and further advised me to go for bi-focal lense.

Sir, i have approached your hospital having seen expertise in the field of eye care and with anticipation of getting better services. But i am surprised to see such in experienced, adamant staff at your prestigious hospital.

In light of the circumstances above it is requested that i may be refunded with the cost of the spects which i have purchased from your opiticals, as i donot want to take any further medical services at your eye centre.

Thanking you

Yours faithfully

N. Ashwini kumar
Mob: [protected]

Last Saturday 26/02/2018, I picked my mother to Vasan eye care Trichy, here none of the payments accepted through card, each and every payments they asked to pay hard cash and no other mode of payments acceptable..
We asked why card not accepted? then said we never accept any payment other than cash, They are asking to go to ATM and withdraw the money.
This is not good.
We have given all of the money whichever we had on that time in my hand and from my mother. The Govt. Has to take necessary action on these hospitals who make the patient more inconvenience.

Today i visited the hospital with my father in shimogga. We were done with all the check up and finally we had to meet the main doctor. We were asked to wait for 15 min since the doc wasn't there. Instead of 15 min we waited for 1 and half hour waiting outside just to meet the main doc. Forget about myself... Many elderly people around the age of 90 had to wait for so long... I felt really bad about the unavailability of doctor. It would have been fine if the doc was out of hospital... But the doc was inside her cabin itself may be resting or sleeping with such a irresponsibility... When an elderly person started to yell at the crew immediately that patient was called in for check up. It was really disappointing that the doc was there in the hospital but resting inside her cabin. How could the whole hospital show such irresponsibility? Really i had never had such worst experience... After everything finally we met the doctor... But i still doubt if she was only the doctor coz she was not such professional while examining. We are planning to switch the different hospital next time.

Hello,

Thank you,

My father (Shantinath kasar) is done with eye operation, in vasaneyecare belgaum hospital on 31/12/2017.

Total amount billed is 35, 000/-.

They have received 14, 000/- amount from us by telling only 21000/- is approved by insurance. Can you confirm from your end?

According to the rules if it is only 20% then we have to pay only 7000/- amount. If possible can you share the breakup of approved claim.

@vasaneyecare – could you please share the complete breakup of the bill (Which is 35000) you have submitted?


Thanks,
Shilpa kasar

I visited your vijayanagar branch along with my wife on 23rd december 2017 for eye test n for new spectacles but still today i have not got my new spectacles. The reason is card swiping machine is not wrorking. Four times i visited to your branch there is no proper response from team n they don't understand our importance of time n our visit, simply they say machine is not wrorking pay cash or come tomorrow. No respect to patient from your team and one day one of your staff was sleeping in the counter. They think we are disturbance to them. Our mrd no.008483 & 008484.

Ur jp nagar branch does not have scanning facilities n hence asked me to go to ur jayanagar hosp. I wish undergoing treatment for retina, spending almost 30k - three times inj. Ur people asked me to go on my own expenses, as there is no staff. After enough argument, they have clubbed with other patient (As other patient is being delayed & my consulting dr usha said that she would be leaving by 1400 hrs. At that time it was 1330 hrs). On return, i came on own expenses. How do we derive customer satisfaction, if such response is given. I really felt very bad.

Need explanation in writing from responsible officer, why should i spend money for conveyance, when there is no such facility at ur branch?

Rajaram chakravarthy
M: [protected]
Uid 3558

Consulting doctor : dr usha sharma, thorough professional
Consellor : thorough professional (But, on that day shanti is on leave
Receptionist : she had a doubt n hence checked with some person in the absence of shanti, who took such silly and wrong decision.

Rs. 70 is nothing for me, when i am prepared for spending almost 30k.

I, anjaneyulu (Behalf of my wife) have visited vasan eye care hospital at visakapatnam, ap on 14.10.2017 and consulted to dr, sudhakar naidu, after check up the eyes doctor referred power lens to vasan optical (Inside hospital) with prescription right eye -2.75 cyl, 80 axes, 6/6 v. A; left eye -1.75 cyl, 90 axes, 6/6 v. A. At that time i have paid rs.1100/- for lens, delivered date 16.10.2017 (Monday). I have called them around 11am respective optical store regarding my order, they replied call us at 3pm. On monday my wife has applied leave for college. I have called them at 4pm again, they answered that your lens dispatched from hyderabad, so that you can come on tuesday at 11a. M otherwise we would ring you once reach the lens. But they didn’t response until i visited sore on 20.10.2017 collected lens. Today i. E. 21.10.2017 when we went optical shop for frame, then we came to know that right eye -2.75 sph, 80 axes, 6/6 v. A; left eye -1.75 sph, 90 axes, 6/6 v. A. Due to their negligence she had suffered eye ache, missed completion of syllabus for students and time wasted. So i requested you to take proper action against on company future unrepeated and resume compensation to me.
Thanking you in anticipation.
Yours faithfully
Dr. T. Anjaneyulu
D. No 11-2-93/2
Chinnabazar
Bheemunipatnam
Visakhapatnam -531163
Andhra pradesh.
Mob: [protected]
Email: [protected]@gmail.com

Hi, i visited at 10 am today for eye checkup of my daughter at vizag opp. To 7 hills but up to 12.35 pm, i was not called for doctor's consult. This was happened due the mismanagement of your supporting staff. There was no proper queing system. Lastly when i asked 2-3times to the reception, then i was called to visit the doctor.
It's a very bad experience in your hospital.
There should be smart system in the smart city vizag.
Otherwise people are very decisive in this modern era.
Thx

Whole my family went for eye checkup to vasan eye care jntu branch hyderabad, already my parents were undergone laser treatment for glaucoma and cateract but the doctor didn't check for 2mins simply said it's fine you can go, the doctor "meenakshi" didn't listen what i m trying to explain about my parents... I was much disappointed with the way of treatment i will not prefer jntu branch and will not refer anyone if they need proper cure.

I Dr Mausam Gupta worked in vasan eye care hospital Agra from dec 2013(joined) to October 2014(resigned).Vasan eye care hospital deducted income tax (10%) TDS from my sallery every mpnth.They give me sallery as proffesional fees.they dopisited TDs from dec to march 2014 but did not deposited from april 2014 to october 2014 in to government treasury.what can I do now.please help

I went to vasan eye care clinic located in magarpatta Pune after giving call and i informed will come after 1 hour, i took my kid and went there but the lady in reception informed me already 11 patients are there and then doctor will go for lunch, this thing they could inform me while I talked over phone, as clinic is bit far from my house i couldn't visit again as they were suggesting do primary checkup then come again to visit doctor, i requested lot because i took 6 years old son in hot summer at after noon time but they didn't consider, t the question is, is there no value of time and effort of normal people, why it's not considered by most of hospitals.i didn't expect this thing from vasan so writing this.