[Resolved] Vasanth & Co — godrej refrigerator

 
5 Reviews
 gvijayak on Mar 8, 2018
I brought it godrej refridgerator from vasanth & co (Tambaram branch). While unpacking by godrej service man for demo, found following defectives:- refridgerator not working due to relay not working, door poor appearances due to door outer fully scratches, freezer door damaged condition, door shaking due to door bottom white clip damaged condition, compressor high noise level. Photos taken by service man. He called to godrej next level service dept he informed demo piese supplied to customer & what needs to be done & based those people instruction agreed for replacement on 8th jan 18. Then only we find out demo peice sent to me that cheated vasanth & co.
Then i called vasanth & co. That cheated # telling refrigerator will not change you have to follow godrej only. Also try to get all spares within week from godrej. But no one responding even though godrej also. Any time they will say tommorrow will reach you. After 2 months 1st week of march only replaced by godrej. So, vasanth & co totally waste of money. They are not working for customer satisfaction. Only they are picking the money from pocket for own "face advertisement". Along with refridgerator i brought it refridgerator stand also. Unfortunatly not suits due to very big stand. I requesting any one give idea for replacing the fresh refridgerator... Because feels very bad...
Complaint marked as Resolved Apr 13, 2018

Complaint Status


[Mar 08, 2018] Vasanth & Co customer support has been notified about the posted complaint.
Verified Support
Vasanth & Co Customer Care's response, Mar 12, 2018
Dear Sir, We are very sorry for the inconvenience caused. Kindly forward us your bill no and contact no for better communication and immediate action.
Updated by gvijayak, May 10, 2018
Bill no. 0402438
Another No available:- Sales Invoice. [protected] dated 08/01/2018
Complaint comments  4 Comments     Updated: Share0Tweet0Share0

Comments

Dear Customer,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your issue.

Kindly provide the complaint number & your mobile number so that we can resolve your issue soon.

You can get the complaint number by calling us on our toll-free number[protected] or you may also log a request online here: http://bit.ly/2xLUhEi

Regards,

Godrej Appliances Team.
Dear Customer,

We are still awaiting your details. Please share the same as it will help us resolve your issue at the earliest.

Regards,
Godrej Appliances Team.
Dear Customer,

As we haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Godrej Appliances Team.
Bill no. 0402438
Another No available:- Sales Invoice. [protected] dated 08/01/2018

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    Customer satisfaction rating
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    phone
    +91 44 4244 4440
    +91 44 4244 4444
    location
    Vasanth & Co, 14 Railway Border, 1st Street, Kaveri Nagar, Saidapet, Chennai, Tamil Nadu, India - 600015
    Vasanth & Co - godrej refrigerator