Vasanth & Co — Unethical Behaviour - Sold Old model SMART LED TV instead of the latest one - Added on Extended warranty without my consent

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Chennai, Tamil Nadu

I bought a Samsung Smart LED TV from Vasanth & Co (Velachery Branch) on 10th Dec 2016...my intention on that day was to just enquire however was impressed with the sales person MR.Ravi and hence ended up buying the tv instantly...One of the few criteria's i put forth was that i wanted the latest model and a smart tv that will allow me to download various apps without any restrictions...Ravi confirmed that the model J5570 was superior in both the aspects and that i should go ahead and buy it...He personally assisted in filling up the details for Bajaj Finserv and asked me not to worry about anything...the next day (11th Dec) he came home to fix the TV as i just wanted it to be placed on a table...As soon as he got out of the auto he asked the driver to place the TV box on the ground, took out his pen and scratched out the Year Of manufacture...he was not aware that i was watching this from my balcony...As soon as he entered my flat i asked him why he scratched it out and he did not give me a satisfying answer hence i told him to show me the apps that can be downloaded for which he said that only a Samsung engineer can do it...Since i was not convinced i checked on the internet and found that the J-Series belonged to the[protected] model group...The next day was the day of Vardah with no electricity and hence i left for Bangalore with my family and came back only on 24th Dec all this while i am in touch with a Samsung engineer called Ayyappan telling him that there is no electricity at home and that i am out of town.From the time i came back on 24th i was following up with Samsung requesting them to send an engineer and finally Ayyappan turned up on 31st Dec 2016 and in 2 minutes told me that i cannot download any apps as the TV does not have enough memory space...i was totally devastated and went to the Vasanth & Co outlet in Velachery and met Ravi and informed the same, also told him about the extended warranty been added without consent..Now Ravi retracted from his old statement and told me that i can download only Samsung approved apps...i disagreed and finally he pleaded that he will ensure that the extended warranty is cancelled and also arrange for an experienced Samsung technician who will update the TV Operating System free of charge and will provide a demo...Until today (9th Jan 2017) no one has turned up...i formally launched a complaint with Vasanth & Co on 7th Jan 2017 through their customer service number[protected] and was told by a lady that she will take complete ownership, talk to the store manager in Velachery and provide a resolution however she has not called back...when i called them to check i was told that a technician from Samsung will surely come but in vain...I spent Rs.58000 on the TV and have been left with a sense of being cheated and taken for a ride...The customer service so far has been pathetic with little/no regard for customer's expectation or feeling...i would never ever go out and buy anything from Vasanth & Co going forward.