Vcare Hair Clinic — Denied to Give refund I was not taken treatment

Address:Praba's VCare Health Clinic (P) Ltd., - Tirupathi
Website:Praba's VCare Health Clinic (P) Ltd., - Tirupathi

Hi Dear Consumer team.

I was joined Vcare Tirupati AUGUST 15th 2021 for hair treatment and i spend more than Rs.40000+ money for my hair treatment.

I take just one maintenance session after that doctor provide lot of tablets those are creating problem like skin allergy problems while using the tablets also so hair falls 10 times extra too much when I use oil and shampoo and tablets this is not suitable for my health please give my refund and offices staff also not really helpful with their services is very bad.

NOTE: because of this treatment I was two weeks continuously on hospital my health is very destroyed every I submitted that medication details

Below mentioned those reasons I can’t continue my treatment
Poor management and customer services they have provided few Vcare customer care support numbers but those never pick up, if they pick up also they never talk anything, even though if pick up they said all busy with clients with other work like all are speaking still they were not respond anything on my issue.

I called to Tirupathi branch manager as well all are not responding and some word, I heard about they are denning to give refund

Note: I paid money but wasnot taken any treatment I don’t understand why they are denied to give refund my money back

Kindly please help to get refund Asap.

Staff and doctors not have knowledge and experience and didn’t know the package details, what type of treatment

They always looking for money and interest me to buy more vcare products, and push to take skin treatment during sittings.

They do not follow the treatment procedure and safety guidelines
They didn’t give my diet chart and hair density report till to date
Above mentioned those reasons I have more depression and stress, sleepless problems

Also, my previous ticket marked as Resolved automatically please find the attached document

Kindly please help to get refund Asap.
Customer id TP[protected]
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Vcare Hair Clinic customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2022
Vcare Hair Clinic Customer Care's response
Thank you for bringing this to our attention. We are truly sorry for the inconvenience caused. We thrive on customer satisfaction. Please share your updated Mobile no, Client ID & your date of visit to the clinic to the mail ID [protected]@vcaregroup.in. We will immediately look into this issue & get back to you as soon as possible.
Jan 03, 2022
Updated by vasusiripi
Hi team.

Please find the Customer ID Number . TPI20110143
Mobile number. [protected]
Branch. Tirupati

Note. I was I was joined aug 15th but total amount paid on 18th September 2021.

I WAS NOT TAKEN ANY TREATMENT I JUST ATTENDED ONLY ONE MAINTENANCE SESSION

Jan 03, 2022
Updated by vasusiripi
And they have provided INNOVA Care KIT Rs.6450
Jan 07, 2022
Updated by vasusiripi
Hi Team,

Kindly please provide the refund
Jan 22, 2022
Updated by vasusiripi
Hi team,

It is been completed for over a month and no updates received yet kindly please update and do process refund asap
Jan 25, 2022
Updated by vasusiripi
Gentle reminder for refund request
Feb 20, 2022
Updated by vasusiripi
Hi team
please kindly take serious on this refund issue even branch manager is not responding on my call are they very angry to asking for the refund and their treating as a irresponsibleres

I call to branch manager and to the team multiple times on mobile call even I have physically visit to the office but no one is responding so please look on the issue on priority am eagerly waiting for reply
Feb 27, 2022
Updated by vasusiripi
Still no response from Vcare
Mar 05, 2022
Updated by vasusiripi
Can you please update me the status of the ticket and provide the refund
Mar 15, 2022
Updated by vasusiripi
Hi Team,

Can you please provide the updated status on this issue am eagerly waiting to get refund.

Regards,
Vasu.
Apr 04, 2022
Updated by vasusiripi
Hi Team,

Still no response from Vcare can you please updated me the status.

Regards,
Vasu
May 16, 2022
Updated by vasusiripi
Hi Team,

I have follow-up multiple times through mobile or to visit the office, but no response from the BM branch manager he is very irresponsible. His behavior is worse than not responding to my refund.

Kindly please help asap to get the refund.

Regards,
Vasu.
Jun 17, 2022
Updated by vasusiripi
Hi Team,

Any updates on this, i have done multiple followups but no responce from the VCare kindly please help me to get refund.

regards,
vASU
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