Veena World — uk - visa validity check not done for mr pradip dicholkar (european jewels -#eujw 5th aug 2017 to 20th aug 2017)

Address:Mumbai City, Maharashtra, 400028
Website:Veenaworld.com

Hi,
My (Mr. Pradeep dicholkar ‘s) visa validity not checked by veena world. Our travel date was aug 5th 2017 & uk visa was valid from 7th aug 2017. I had send my visa copy to veena world ofice at prabhadevi, but still this was ignored. I was travelling outside india for the 1st time totally unaware of the airport & travel procedures. I was infact not willing to travel abroad, but since i had company of my friends (Mr. Angne & mr. Pachanekar) & since this was a group tour & that too with veena world (Which is a brand), i had agreed.

I was stopped at the abudabi airport by the authorities. The veena world tour manager (Ashish dandekar) instead of guiding me & instructing me how to go about the security checkin & immigration process at the abu dabi airport & also same procedure after landing at the london airport & try arranging for my stay atleast at the airport, after the blunder they created of not checking my visa (Stay in a decent room may be), told me to directly join the tour at london & left in a hassle. This had left me clueless & tense, having absolutely no idea of what to do since i was totally unaware of the airline procedures (Security checkin, immigration process & baggage collection), since i was travelling abroad for the 1st time in my life. I was about to faint since i was left behind (From the group), alone at the abu dabi airport with no point of contact to whom i can reach out for help & assistance. I had int. Sim which got activated only once i landed at the london airport. Etihad airways assured me that they would help & assist me in the security procedure & immigration at the airport & arrange for my stay & some snacks, but this was not done by ashish the tour manager. After our group tour boarded the london flight, leaving me at the abu dabi airport, etihad airways didn’t bother to arrange for my stay or a decent room. They didn’t gave me anything to eat (No lunch, no snacks, no dinner, no tea, no water.. Nothing was given to me & i am a diabetes patient & have a bp problem). Had anything happened to me who was responsible for it..? The whole idea of travelling with a group made no sense to me & i was in a shock totally clueless with the fact that i had to stay back at the airport alone with my baggage & limited cash which i was carrying with me with no one to help & assist me. It might be a routine job for ashish & the veena world visa handling dept, but it was a life time experience for me of travelling to europe which was already screwed up.

The 1st mesg the tour manager ashish send was with the date 7th july for the 5th aug tour which was send by him on 3rd aug. Gives a feeling that may be he was disinterested or least bothered or too worked out may be, since handling a group of 40 people was too much for him at the previous tour which he might have done in july. Secondly the visa was supposed to be checked by the guy handling the visa at veena world. Even though we had send them the visa copies for verification once uk visa was received, so the check was not done & this created the whole issue. This was not at all professional. We had infact visited the veena world prabhadevi office 2 days prior to the departure date along with all the documents, even that time the passport or visa was not checked.

So i had to go through a lot of mental stress & fatigue as i was sitting on 1 bench at the office at the abu dabi airport for 20 hours from the time i was left behind from the group tour till the time i boarded the next etihad flight to london which was exactly after 24 hours without food. I had absolutely no idea what to do, no one to guide & assist me (Which should have been ideally done by the veena world tour manager – ashish dandekar. Ashish should have given me the emergency contact number of veena world, since he was boarding the flight so even he or my friends in the flight were not reachable, leaving me not knowing whom to reach out to since it was a sat ngt flight & veena world office was closed on sunday. Also no representative from veena world came to receive me outside the london airport, inspite ashish told me that he will send someone at the airport who will take me to the hotel & than help me join the tour.
My question is was this a professional behavior by the veena world tour manager – ashish dandekar …? Also was this not the responsibility of the guy handling the visa formalities at veena world …? & also etihad airways which let me board the flight from mumbai to abu dabi & then not allowing me to board the london flight & leaving me all on my own at the abu dabi airport shouldn’t have they acted a little caringly..?

When we spend so much money for the europe tour & choose veena world above any other tours & travels (Kesari or rajarani or mango holidays or sotc any for that matter any other professional tours & travels) since we had received a positive feedback from our relatives & friends who travelled through veena world earlier & hence we trusted veena world. But after this incidence i have lost all the trust & have lost all my confidence after the mental stress & fatigue i had to go through at the airport for 20 hours sitting at 1 place clueless - not knowing what to do & without food. I had also missed the 1st day of london & the hotel stay in london which was a 4 star hotel (Entire 24 hours which he spend at the airport.. What an experience to have) since i reached the tour only the next day on the 7th aug totally exhausted & tired with no willingness to continue the tour & travel anywhere going forward (Forget veena world). Does veena world not owe me the compensation or refund of the 1 entire day i missed in london along with the hotel stay & city tour, apart from the mental stress & fatigue i had to go through as i was left behind the tour, alone at the abudabi airport for 24 hours..…? Had anything happened to me at the airport being a diabetic patient & having a bp problem who was responsible for this….?

Thanks
Pradeep dicholkar
Mob - [protected] / [protected]
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