Veena World Complaints & Reviews

I approached Veena World expecting professional assistance with flight bookings, hotel arrangements, and visa support. Unfortunately, the experience was far below expectations.

From the outset, the staff appeared disengaged and showed little interest in understanding my travel requirements. I knew how important it was to make early bookings as the travel plan was to view a once in a century event (Astronomical) from outside...

We booked AMDM tour for April for senior parents. In February they had medical emergencies. We notified Veena World. We tried to call Anuja and her team and sent numerous emails, only to get no reply. We spoke with Nikhil after reaching out to Facebook. He told us within 1 day he will call regarding future travel credits. We booked Veena World after reviews, but after this experience we are not happy with the service. Initially they were...

I am writing to express my utter disappointment and frustration with the services provided by Veena World during my recent trip to Kashmir. My name is Priya Pathre, and Mr. Chinmay Pawar was my tour leader. I had booked a tour from Mumbai to Kashmir and back, and it was expected that Veena World would drop us back to Mumbai as per the plan. Unfortunately, Veena World failed miserably on that front, resulting in not only significant financial...

My parents recently travelled to Europe with Veena world. The service provided right from the beginning was very unprofessional. The team made spelling mistakes while filling in my parents visa forms.
On the tour, the tourist guide (Name: Rajaram Gawas) was super rude, unprofessional and manhandled most of the tourists, especially those who are senior citizens.
This tourist guide must be terminated as he is a mood killer.br...

Kashmir is heavenly beautiful . First two days were amazing.Tour managers were best at their work. The only complain we had was about Hotel new park, Srinagar. Service as well as food was worse.Kheer had foul odour, roti was uncooked. Many instances of flies and worms were caught. The same thing was repeated next day inspite of complaining hotel manager. This resulted in food poisoning and vomiting in many of the people in our group. After such terrifying incidents we decided to have lunch at our own expenses in Hotel `Welcome’ which was quiet hygienic. Our group had a meeting with tour manager regarding the service and food issues.They managed to have dinner in Hotel Batra which was quiet decent.Though we had enjoyed intitially, last three days made our tour miserable. Veena world should henceforth look up decent hotels which would make tour worth the package

Hi this is pranesh a vichare,
recently i did my first trip with veena world to kashmir
package name was highlights of kashmir
it cost for 1, 30, 000 approx for 3 people
as i m not alone i desided for group tour and me my wife and my 6 year son started the trip on 22nd jan 2023

the first day : at shikara stay dal lake mountview house boat
the stay was terrible as it was not at all maintained...

Hello Sir,

i returned from the Kashmir highlights tour of veena world and i had the most horrendous experience.

The itinerary was not followed, food, hotels were unhygienic, proper transport not provided as mentioned to us while booking the tour.

The food neither had any taste, variety nor quality.We were served same paneer Aloo and chicken curry everyday.The food provided during the entire trip...

Pathetic service by veena world.

Hotels were cheap and substandard. Food provided during travel was unhygienic. Even after raising issue several times by every guest, no changes at further destinations.

We come with tour company for comfortable, hygienic and enjoyable holiday. And so we decided veena world rajsthan mewad tour ( only this tour company has group tour from Ranthambore to mount Abu)
br...

My Pre-booking tour with Veena World Tours & Travels. (I am Mr. R J Belokar)
My Receipt No. 631152 ; Chq no. 366889 Dt.‪16/01/2020‬ Rs.359633/-(Booking At Nanded Office) (Three lakh fifty nine Thousand six hundred thirty three and paise only) total 3 person booking and I paid full payment for this tour.

I canceled my tour due to the world pandemic situation COVID-19 (As per government restriction) So. I request you to refund my advance booking amount to my account or give me cash.

As per the supreme court order you should be paid a full amount of booking.

If there is any deduction in the refund amount then first inform me.

Regards
R J Belokar
Mob No.[protected]

Seniors' Special Europe - EUZE300620/A/2 - suppose to go on 30th june 2020, Entire amount of Rs. 4, 54, 000/- was paid in Sept 2019, when the tour got cancelled due to pandemic, Veena travel has asked for transfer charges of Rs. 16K or cancellation charges of 90K, this sheer harassment of Senior Citizens, they do not wish to transfer the trip nor cancel it from their end else they will end up paying huge cancellation charges.

My mail below of 27th April is still not replied,

Namrata Rao

Apr 27, 2020, 8:21 PM

to Neha, Team, [protected]@gmail.com

Dear Neha,

As per the mail received it is understood that if we want to transfer the trip then the amount of INR. 28000 per person has to be paid, kindly reply on my below points, and I need a revert on this within 2 days,

1) first thing - we are not cancelling the Trip.

2) secondly - the transfer of your tour is happening because of the reason for which neither you or us are responsible, i.e. we are still ready to go ahead with the trip if the embassy opens up the visa formalities.

3) if the entire trip is not going from your end, then its your moral responsibility to transfer this money for future trip in whatever month feasible next year. why the transfer charges are expected from us, this is not correct.

4) This package was for senior citizen, you cannot keep on asking money from them, who have put in their entire life savings for this trip. the payment was done in 7-8 months back, even I can ask you for interest for these many days.

5) kindly provide us with entire package amount Travel voucher so that the money is safe with you and you are also assured that we are still travelling with you.

6) Need to know the flight details which you are mentioning that you have already booked for us, and hotel details too

7) Need the total list of passengers along with their phone numbers and also list of passengers who have agreed to pay the transfer charges.

If the above things are not possible, kindly provide refund of entire amount paid to you (not asking for any interest right now)

During this time when everyone has waived off cancellation and rescheduling charges, veena world tour operator is charging rescheduling charges as much as 30-40 thousand per person. All airlines and tourist spots are allowing rescheduling without any charges. They are not transparent in their dealings. They are not sharing details of the so called advance payments made.

From, date: 16/03/2020
Shri vishwanath p shelke + 3
Shri sarang ramrao darade +2
Shri kisan shankar avhad +1
Nashik
Sioc (I) 050420/a tour date 05/04/2020
To
The travel adviser/veena world,
Chocolate holidays
(Nashik college road)
Sub :- regarding cancellation of our group tour booking.
Reference :- sioc (I) 050420/a tour date 05/04/2020...

It is with deep regrets that we have to inform you that the trip scheduled for (Sioc (I) 050420/a) tour date 05/04/2020 (Ooty mysore coorg-ifly) for us and our grup of '9' family members needs to be cancelled. While we were very much looking forward to the vacation, we would be unable to make it due to coronavirus advisery by who/our family doctors/state government to maintain social distancing to avoid spread of disease. From
Shri vishwanath p shelke + 3
Shri sarang ramrao darade +2
Shri kisan shankar avhad +1
Nashik
Sioc (I) 050420/a tour date 05/04/2020

We had paid out entire amount for a tour with veena world on 24 th february 2020.

I brought the issue of coronavirus to them via email on 5th march 2020, and via telephone on 4th march 2020. Still 41 days were left for the tour at that time

I asked them to share the flight pnr if any. Them have not made any booking yet and are not refunding our money which comes upto rs 000000.

They are asking us to postpone but we 6 travellers belong to 3 different families so future travel will be impossible because of board exams.

If it was for personal reasons, l would have let them cut my 40% but its due to the virus and they have not done any bookings.

We have a senior citizen and 2 kids in our group of 6.

Kindly help.

I booked my thailand trip with veena world and paid inr1, 67, 000 in full. Till i made my payment, everything was moving forward positively. After my payment was processed and amount was deducted, i received a call from veena world representative mehul ghate mentioning that the trip will not be operated. So, i simply requested for the refund as it was cancelled by veena world and not from my end. It’s been more than a week, this company hasn’t issues my refund and is giving me several non-sense excuses of the payment delay. Their finance team is so inefficient. This is a total fraud. If anyone faces similar problem with them, please you well contact higher authorities. They are big cheaters. I would prefer kesari tours or any other small travel agency. Veena world is not worth going for.

Fraud company not completing any commitments done before tour not taking care of their customer there own tour guide fights with guests not providing hotel services giving downgraded hotel n resorts hotel name before tour president hotel in athens n provides athens one smart hotel n same in santorini giving name okeinis beach resort n provide liberty hotel worlds number one fraud company veena world

Euag210619 tour. Booked with veena world. Full payment on 5 april. Visa application for georgia sent on 5 june leaving no chance of a cancellation with some refund in case visa got rejected. Nessary bank statements were not asked to be sent with the visa application. After applying twice got last rejection mail on the 20 june less that 24 hours before departure. Request for compensation for the total loss of the full payment. Trauma n loss...

“bag bharo, nikal pado aur buri tarah pachtao” by dr s v ghatnekar.

Description of our trip ausg280319/a tour to australia from mumbai to melbourne on 27th march 2019.

After travelling many countries like usa, new zealand, scotland, sri lanka, europe, andaman & bangkok with “kesari”, we decided to travel with veena world once & had a very pathetic, unpleasant, unsatisfactory & highly deplorably...

I had booked womens japan tour dated 28 th march to 4th april. I had given full amount (Jambo discount) rs 1, 58, 225 in the form of cheque no. 615225 of punjab national bank, aundh branch. Dated 16october 2018. We were 6 ladies who were going to japan. We were given discount also. When we reached my friends got front rows and i was seperated out and was given the lastest seat in the bus. When i returned home this morning i went through my...

We went for egypt mmey260319. We were 40 people. During hot air balloon rid e we were divided in 2 gp. 18 people in one basket and 22 in another. Our tour manager was in gp. Of22. We (Myself and my husband were in 18 people gp. After the ride, tour manager nilesh joshi gave the certificates to all except we two. I asked him about that. He was telling lie that you were in different gp. But i saw him giving the certificates to people in our gp. And again he is telling lie that he did not give it. This is not fair. It is the responsibility of veena world that everyone should get the certificates.

Very bad experience we had in Rajastan mewaad tour. disgusting period of travailing & moving to the places. specially last day from Udaypur to mount abu 5 hours travel & the places was very worst. not worth. also while return driver had fever & he stopped bus on highway. no other option veena world provided us. no customer care service as no one has received our call. Manager was childish & not ready to take other decision. he was irresponsible. one & half hour we wait in night for restart the bus. everything was nonsense. also what is the point in last day travel by bus from Udaypur to Ahemadabad? last day also veena world not allowed us to take rest. 7hrs journey we spent for no reason.
we are not going to travel again with veena world. Kesari is the best.

Myself nivedita from bangalore, i had made payment for europe trip (Eudl) europe delight for november 9th month from the bangalore branch, before making me and my husband had decided not to fall prey for cancellation charges and stuff so we decided together and we spoke to mr kinjal from bangalore team.. We clearly asked him as to how many days prior are we suppose to make payment for the trip so that there is no cancellation charges in case the visa rejects. He told us 2 months prior is more than enough to make payment but we decided to make payment 3 months prior and did the payment of 3, 17, 000. August 10 the payment was done and the visa appointment was given on august 27. Mr. Siddhesh took so many days to verify our documents. We submitted all our documents and we kept of asking mr kinjal if there are any chances of visa getting rejected and he clearly told us all the documents are clear and there are no chances of it getting rejected but unfortunately visa got rejected.
The main reason why the visa got rejected was the bank statement wasn’t consistent with the income we get. Before our visa got rejected mr. Siddhesh from visa team went through our bank statement and he only declared our income as 42000. Why did he put a wrong income after going through the bank statement. Second reason, just the previous day of going to vfs in bangalore we met kinjal and showed all the documents we were going to submit and he told us that all the documents are right and we will get visa for sure but why did he fail to mention us to submit the property documents in that and that’s the second reason why visa got rejected.
After visa got rejected we wanted details for keeping the money for future trip and also details about of refund money. So kinjal told us that maithili will be coordinating with us further but we sadly she did not call us even a single time to inform us. We were really shocked by the customer service since it this field is based in customer satisfaction. Everyday i kept on calling kinjal for the updates but he kept on pushing days and giving excuses. This happened for a long time. Meanwhile i directly called up veena world office and mandar shastry came in contact and he took 2 week to give me updates but he really couldn’t help and ended giving my case to ishitha. Meanwhile i kept on explaining everyone my situation from office. Ishita took time to revert and had asked me some time and after given time also she took so many days and every time i called up office i used to get two excuses when i asked for ishita.”she is either in the meeting or she is not at the desk” these were the reasons i used to get and every time i used to call using different names then she use to answer my call. One final day after literally forcing and asking her about my cancellation she charges.. She told about the charges and then i wasn’t really satisfied with the cancellation amount and in between this i kept on asking everyone that i wanted someone to understand my situation and revert back but none really took responsible i have never come across such a careless customer service. I was literally in shock. I went into trauma and depression handling all this. I will never be able to come out of this situation ever. They deducted 40000₹ from the total trip cost and they have refunded the rest but my concern is the primary reason for all this sad situation is veena world team but why have the deducted 40k when i am nowhere at the fault. I really hope sending this mail to you will make difference. Kindly help us. We need justice!
Thank you

We a group of 31 tourists under tour code asshhq31118/a tour (Singapore-hong kong and macau).
Had the most terrible and disappointing experience of holidays with veena world.
1. On arriving at singapore airport at 9 am, we were told to freshen up at the airport washrooms itself and then taken to a local restaurant for breakfast, which served us with the most pathetic menu and food. From there we were taken for the city tour it was not before 4 pm that we were taken to the hotel where we could acutally freshen up and change.
2. There was no coordination and communication with the tour management and the tour manager. Most of the tour manager himself/herself was not aware of the local place to guide us and show us the places of importance.
3. The planning and time management was terrible, we spend most of our holiday either waiting for transit or in transit. We had a couple of sr. Citizens as well as kids also in the group and such erratic transit schedule delayed the meal timings erratically putting all o[censored]s into a lot of discomfort. There were times when meals were provided after every 2 hours or else were made to starve for 6 hrs.
4. After all the delay and waiting, if the food served is good, the waiting is worthwhile, but here that also was atrocious.
5. The kind of itinerary planned and showed to us before the trip was very attractive, but actually what was given to us was a very raw deal. Nobody will need a guided tour company like veena world to show them around market places and to take a metro ride at their own cost.
6. As mentioned earlier the time planning was very very poor, and so was the tour planning. So much of waiting and walking etc was scheduled into the planning that members were exhausted and were not able to enjoy the place and the holiday.

We had booked for the holiday trip to distress and enjoy, but sad to say that the trip has left us more stressed and tired and dissatisfied. It was a pure waste of time and money.

My family had booked euro tour from borivli branch for the month of august, the attendants never bothered to update us regarding the status of the tour unless we called multiple number of times.
We faced visa issues as well, my family wasn't informed that the visa dates has been changed, they were half hour way through the embassy.
In the tour extra cost of 30 eur per member was taken saying their tour bus had been cancelled due to flight delays.. This is illogical, since we pay for the entire tour so we expect the bookings to be done accordingly.
On the last day of the tour to munich they were just taken to a market area and asked to roam around. The itenary suggested city tour in munich, which never happened, instead they were just taken to a market area and do shopping and roam around.
When we call the tour agents, they do not pick up our calls or simply cut the calls when they hear our name now.

We go for tour travels to avoid any hassle in the travel. What the use of tour agents if we face all these issues. And the response is not even good at all. Very unhappy with the way my family had to go through

Highly *do not* recommend veena world.

I along with my friend had booked a above said tour as this is our first tour and their website information was good enough. Since i myself belong to visa team in my company i had asked the vasai branch coordinators to help us know if visas could be arranged by us and if so how much would be the refund, procedure for the same. Mind you this was before booking the tour package.

When we decided to go ahead book (May 2018) we were to told that we would have to pay the whole price and they will let us know the visa refund process (Which they did not). The coordinator ms. Neha nivandkar, seemed very un-knowledgeable about the working etiquette in service industry, as there were no follow up calls for our query on visa time and again.

When in june we went to inquire about the forex they were not able to solve the query as they had no knowledge again we asked what would be refund money we would get this time though mr. Ashita (Something) told us that it would be approx[protected] per person following which we asked them the process again!! My friend was informed that we would first have to show the visa copy (Sri lankan visa) to get the said refund.

On july 04 it was said we had to officially send the team an email, literally 02 months after us (Myself & my friend) following up, and then on 11 july 2018 i get a call that my visa was already processed!!! Imagine my surprise.

Then i processed my friend's visa and we sent the visa copy for refund and color us surprised there was new procedure to follow - that they would need cancelled cheque, which we also provided.

After all this trouble the amount that they refunded was mere rs 1050/- where as information was around[protected]/- would be refunded. I have to yet to go on this trip and believe me i m just waiting for the another shoe to drop.

Apart from the above my friend and i were asked to provide faked marriage certificate so that we could share a room on twin sharing basis. That was another battle altogether.

I think mrs. Veena patil should definitely look into this, as this is the complaint could have been avoided with proper follow up and knowledgeable staff.

We had booked simla-manali-chandigard tour from veena world (Goreoan staion west branch) for 8 people on may-2018, out of which one of the member could not attend the tour because of health issue (As she was admitted in hospital).
Veena world was supposed to give us 40% of refund amont which was promised by the sales guy from goregaon branch.

But when we received actual amount, it was just the penny in front of what was promised to be returned. (There are hidden terms, which they will not show you while cancellation, they will happily cancel it and terms will be shown afterwards)

Veena world sales guys are all time big thugs.
Will never book from veena worls henceforth.

Mam,
I want mrs veena patil to read this mail.

Veena world executives had treated me very rude and badly.
I wanted to book 2 seats of mauritius tour on 25 th of june.
100 times i called[protected].
I was taking follow up since last month.
Executives keep on telling seats are available.
Sangli office executives also told same thing.
When i went for booking with money, sangli office executives refused to take bookings.
After calling several times, they are telling me seats are not available.
Only 2 last seats are available.
And i was calling them since a single seat was not booked.
We were trusting veena world.
But hence forward we won’t book any tour through veena world.
They sent people on tour if they want to.
Very much disappointed with veena work team.
My tour cancelled.
I was pregnant so i was willing to go with veena world coz of trust & security. Also i told i need middle seats. I had talk with ashlesha and tour manager also.
And trying to book seats from 1 st of may 2018. But because of wrong information and ignorance of veena world team, my tour cancelled.

I want mrs veena mam should read this mail and understand my pain of canceled tour.

Very much disappointed with veena world.
Will tell everyone not to trust veena world. Team is not keeping promises.

We have booked tour for Amritsar, Dalhousie, Dharamshala for next week
i.e. April 9, 2018 to April 19, 2018.
At the time of booking we have told the flight timings as Indigo 6E-453
departure from Mumbai 10:45AM and arrival to Amritsar at 13:10PM. This
was direct flight and very much convenient for us. Looking this timings we had
booked this tour in January - 2018.
Now just 5 days before they are informing us that due to Airline problem now
the flight schedule has change. As per new timings we have to reach airport
on Sunday night at 10:30pm - Flight to Delhi will be at 00:15am - we have to
take halt at Delhi airport and connecting flight will be at 5:15am - reaching to
Amritsar in the morning at 6:25am.
Veena World has booked our tickets in November 2017 - This is clearly mention on the ticket and now they are saying that this changes has happen
now by airline.
We are totally aware that VEENA world is bluffing - they were well aware of this mess - Now we have checked and found that Airvistara and Spicejet flight are available for the same timings and even seats are available. These are also direct flight. - We are continuously contacting Veena World people but not getting any proper reply.
We are facing such problems at the Starting of our tour only - God knows what will happen in the next week during this Tour - As per have already paid
full amount VEENA world people are well aware that there is no other option for us than to accept what they have done.
It seems this is usual practice for this company as staff is very much cool on our complaints and they are just ignoring us or misguiding us.
This is our last tour with this company and surely will tell all our friends and relatives to avoid traveling with this THIRD class VEENA WORLD. This company is cheater and only collecting money from people - not giving any good service at all.

We are utterly displeased with veena world officials as they aren’t responding to any of our queries regarding their ignorance of the visa rules of the tour and are demanding more money for the same, wherein we have the required amount in full before almost two months. Their proposal included visa fees and allied expenses then also they are demanding the fees separately. We are confused what “ inclusive of all” means! No senior official is ready to clarify the matter. We are quite annoyed with blatant disregard of our attempts to contact them. Why should we suffer from their ignorance??!

This was my first trip with veena (Gujrat highlights). But i am very disappointed with mismanagement and tour guides. Traveller bus was very problematic. Management was bizarre. Tour guides were incompetent and amateurish. I am going to give just 1.5 star out of 5 for the hotels. Again, not all the hotels were good (Ahmadabad hotel was awful). If you need, i can give each and every detail for my disappointment with veena, but it could take pages (And probably no one is going to read that). Overall, big discontent for this trip.