Verma Travels — cancellation of bus and poor communication by verna travels

Address:

Bhopal, Madhya Pradesh

I had booked 1 seater and 2 sleepers in 6.20 pm ac bus from indore to balaghat, journey date 20 oct 2017, in the afternoon i received a call from verna travels mentioning that bus stands canceled and my seater is shifted to 7.30 pm bus, i told the lady that i have 2 sleepers also, she replied it is also shifted in same 7.30 bus. Sms was received only for seater seat about change of bus and nothing about 2 sleepers. Boarded the bus saw the chart and confirmed the names in the chart also, when bus reached bhopal we were shocked to know one person claiming 2 berths that were occupied by us, we refused and showed them the names in the charts.in this period the conductor changed in bhopal and he called some number & informed me that sleepers are booked in earlier bus about which we were never informed. We asked the conductor to stop that bus. It means they spread my 3 seats in 2 buses? Shocking. When boarded the new bus we found it completely filthy and non ac and this bus also not till balaghat it was only till seoni. We asked conductor to book tickets in any bus going to balaghat which he did. We completed this horrible journey by changing 4 buses, shocking journey of lifetime.