Verma Travels — Refund required against Fraudulent Verma bus service

I am traveling from Pune to bhopal from verma bus no. Mp 04 PA 0693, Bus PNR AU[protected]
Bus timing was 18:40 on 21st oct'22 in Pune.
Bus came at 20:10...
Bus timing was to reach in Bhopal at 8:45 AM on 22nd oct'22.
But i am writing this mail for complaint at 8:30AM on 22nd Oct'22, but still bus haven't even crossed Maharashtra border and Bhopal is still 350KM away...

I have lot o[censored]rgent matters to work at, time is very crucial. I have lost a lot of commitments because of this delay..

Bus driver had loaded illegally a lot of goods in the night and had travelled from villages to save the toll taxes ..

Bus is a waste machinery a 'Khatara', i have paid 7000rs for 2 tickets and the bus even not worth 1000rs a ticket...
Bus doesn't have even a phone charging socket, no lights in cabin, and bus is just a piece of scrap.

Charged 7000rs for 2 tickets doesn't worth.

I want refund, if not I will file RTI of this piece of fraudulent behaviour from Verma bus service.
Take this granted.