Vespa Complaints & Reviews

I bought my vespa on 31st december 2019 from udalguri archona motors, which is under durga auto, mangaldai to my knowledge. It's august 21, 2020 now, i still didn't get my number plate from the showroom while i gave every needed documents and the amount at the very time i bought the scooter. I have been calling the person from dealer and pleading them to provide me the same. It's so embarrassing to ride the scooter without number plate for a period of almost 8 months now. M getting harassed by the police many times on the checking and all for not having number plate and have to deal a lot of time making them understand. Many times police suspects the scooter to be an illegal one. They stops me every where and makes to open every boxes and everything under scooter seat box.
I'm really very disappointed, and stand not to deal with the company after this one.
Hoping i can get some quick response from whoever concerned.
Thank u.

Hi sir,

I purchased a vespa sxl two wheeler in february 2020 from vespa showroom at avinashi road branch, coimbatore. At the time of booking they promised me to give a helmet (Which is also mandatory). At the time of delivery they said that they are waiting for stocks to come from head office and will give on receiving the same. After so many months, i have not received the helmet, provided the government has allowed goods transportation. Now i don't have any response for my calls also. Please look into the matter and resolve my grievances.

My details:
Priyavathana. S
F106, wisteria apartment,
Pappanaickenpalyam,
Coimbatore - 641037.
Ph - [protected].
Date of purchase - 08.02.2020.
Vehicle no.- tn66ad5568.

Thanks.

My parents purchased two wheeler on 2nd oct, 2019, from mangal motors, dhulia, mh-18 bs 0971.
We didn't get the rc yet, pl let me know the details itself here on this mail id pl.
Thanks

I had my vespa servicing in july where after that the lockdown occurred so i hardly went outside and also the next of my servicing the vespa was not self starting it need to kick then only. After some days it totally goes off the lights of the screen and its not starting. Due to its not starting anymore i can't come for the servicing. However the service charge is too much but the problem is still there. Could you please resolve this? Asap it's urgent i was waiting for the unlock.. Neither i can start nor i can go anywhere..

In march 2020, purchased a new vespa supertech 300 from m&p in wales. Shortly after purchased and within a couple of hundred miles, i became aware that when the engine was warm and i stopped it for a short period of time, it would not restart.
Within a couple of months of ownership and due to the coronavirus, i booked into c d scooter in brighton and asked whether they could identify the problem. They initially thought the scooter needed remapping and this was completed. Unfortunately, the problem persisted. A few weeks ago, i booked it in for its first service with c d scooter and they informed me that piaggio had identified the problem and that it would be sorted under warranty. I had to leave the bike with for one week whilst i waited for the part to arrive. When i collected the vespa last monday, i was told that the problem was not resolved and that it was due to the temperature of the bike.in short, c d scooter informed me that when the bike temperature rose above 100 degrees, it will not start and at present, this problem is unresolvable.
Today, i stopped off at a cash point to collect some money and when i attempted to restart the bike, the same problem returned. It simply would not start. Having waited about 5 minutes, the scooter then started.
As this is a brand new scooter and is the most expensive vespa model, i am sure you agree that this is not acceptable. This scooter retails at nearly £6000 and is an expensive vehicle.
I am aware that c d scooter have also brought this to you attention and i await your response with a proposal as to how this problem can be resolved.
Best wishes
Tim bergin
Timothy. [protected]@1cor.com

Sir/mam,
I have bought two wheeler vespa scooty in november 2018 and had a insurance of 5yrs at onceafter seeing all their offers and services but after months the dealer ran away and i tried to contact them but they refused to reply and they say if you want to have a service for your byke can go to our nearest branch, which is almost 200kms away.
My main concern is about two things:
1- my scooty service can not happen and they provide 3 service free to attract
Customer but all this cannot happen now and i cannot get proper service as
There are no expert in this scooty.
2- if my scooty get damaged by a accident how will i get to repair or anything as there are no service center at my nearest place.

I bought this scooty as they had a service center also but now i cannot do anything. Please either they open a service center in my city or buy my scooty back.

I have buyed a vespa vxl 150 where there is a breakage in the engine parts and its only 5-6 months old.. I am facing many problems because they are saying that till now no response from the vespa team for the claim. I have sent many emails calls till now no response from the team vespa.. I have been cheated many times from this company for connectivity abs etc

I was buy.. Aprilia rs125 scooter on 1 jan..2days. Ago battery issu then comepany repair nd sy me next time i if[censored]hh have any problem with scooty i will replaced ur scootrr then 1 week ago scooty have another problem circit plate will short tell me 500 km who will posible in 1week scooty have many problem service maneger tone was worng with me the name kalilashi gujar is was sy me go nd do what ever uhh wnt to do i will take 4 month to replace ur scooty tell me its ur service i want my scooty replace i buy scooty on cash your plx take a action showroom name was unati moters in chapru nagar nagpur!

Recently I have purchased Vespa SXL 125 cc vehicle on date 1, Oct 2019.
I have lots of issue with 5 month o[censored]se and hardly 2 servicing are done.
I have done big mistake to buy this vehicle.This ### vehicle and service also same kind.

While 1st servicing front brake switch found faulty, then showroom person told to pay for it but after convincing to service person that issue is existing from day one so he agreed and not charge for it

While 2nd servicing I observed that front panel lock is broken and rattling noise coming from vehicle .I highlighted that issue to showroom representative and he asked to replace the panel and pay for it then rattling noise issue got resolved but panel issue still exist.
Service person argued with me that its not company problem.He told me that either this is accidental case or had any other incident with vehicle that's why your panel is broken.
Service person indirectly blaming to us

If this kind of failures are faced by customer within 5 month of vehicle use then why company charge such a huge cost ?? And provide poor quality of product

Kindly take up this issue on priority.

Thanks and regards
Amit Dhumal
Mob No .[protected]

Sir i go many time in vespa service center to my problem in vespa scooter like meter not working, service in vespa scooter, watch not working. Manger not take any responsibility to our work so many request to solve my problem he said tomorrow come 10:00 am solve all problem to vespa scooter next day i go on 10:00 am he said your problem solve in whole day i say ok not a problem then i go evening 4:00 pm and my vespa scooter is as its as he not touch my scooter in whole day i go many time. Plz take a serious my problem if not solve my problem then i go to consumer court.

Higher management doesn’t take any responsibilities to get my complaints fixed. I have been facing issues with tyres, mirrors, average issues from the beginning for vespa matt red. What matters for vespa is just money money and money in routinal interval of time. Worst service, manufacturing defective bike. I demand compensation, i am bloody going to sue this cheating company.

Hi this is vignesh
I bought vespa sxl 125 on[protected] in Rajahmundry preethi automotives . On second day I noticed that the colour was peeling off. I registered complaint in service centre they said that we have sent mail to CWI Team that we got reply as it wont cover under warranty.! Whats this basically everyone chooses vespa for colour itself only when it was peeling off whats the product you guys deliverd to customer. Completely unsatisfied with vespa. It was roughly 1month 10 days i took. Worst experience with vespa.

"Im expecting call back from you"

Thanks and regards
Vignesh.CH
[protected]

Hi sir,
I just bought a new vehicle for your company and paid the advance amount 10000 paid on 20/1/2020 and remaining amount paid on 30/1/2020 for the vehicle and the dealer was not response for the registration process.
In this regard i am not willing to take delivery for this kind of activity. So, kindly refund the amount at the earliest.
Thank you

Your faithfully
P saravanan
[protected]

Hello team, i was using my vespa for past 2years, i use my vespa rarely since it is a gift from my parents!! There was a small crack like surface is seen in my vespa!! So while during my service i told the service people to change my speedometer dial in warranty!! They told me that they will check and revert back!! But they didn’t do that!! Instead of changing the new dial they chnaged the dail from someother old vespa it seems!! They have changed another dail with more sctractes on it!! It was one of the wost experience i had!! On the delivery time the scratches are not clearly seen since i took my vehicle delivery in the evening after 6pm!! Kindly do check with vignesh vespa pondicherry

Vehicle number : py01cs1212
Regards,
Gobinath v
[protected]

I bought a new vespa brand new bike on may 2019. Registration no tn11al8588.

From starting onward i am very disappointed with the vehicle and also the service provided. First of all you must know what customer comfort is.

1. After buying the bike, in the showroom they said, number plate we will not do.
2.in a month, while driving the side stand got dismantled from the bike and it has been serviced.
3. Fuel meter is not at all working and it has not been informed to me. When i called and inquired about this simply they are saying this is a production defect and exist in all vehicle. What a lethargic answer. I am shocked. How do i know if there is a fuel leakage or if there is no fuel.
4. Almost i have driven 4k kilometers but it has shown only 811 km.
5. Punctured tyre will not be serviced in the showroom. So, you expect the customer to look for a third party for this service. Ridiculous...

Overall fantastic service!!! I have had almost all brands of bike. Never ever had this sarcastic situation in any of the service center.

For buying this bike, i have been convinced so much telling that no other bike in the market will give you this comfort. But now i am telling, no other bike will discomfort like this bike. Overall having vespa is not a pride. It is a irritation. If the bike is having production defect, i don't know why you people are selling this bike in market without the knowledge of customer

I bought vespa sxl 150 from savirro motors, chennai on 30th october 2018. Where i got my vehicle in my hand at 15th of november. From the day i bought it was vibrating too much. Can't handle the vibration. Side mirrors keeps spinning. For 1.6 years i'm facing this issue. From the first service i'm asking them to fix this. But they're not fixing it. I don't want this vehicle. I'm giving this vehicle back. Please give me my money back.

Dear sir i am a vespa coustermer from last 3 years i own a vespa slx 150 the problem i faces is with my front brake hydraulic cylinder it has been known to me that if there is any leakage in the cylinder then the whole unit is to be replaced but sir as per my knowledge every bike comes with a kit which can be replaced inside the cylinder but as i visited the nearby dealers they said u need to buy a new one and also it's not in stock and they gave me a waiting period of 1 month. Please get a solution for this

I have given my vespa for service in tristar motors, calicut on 2.01.2020 and got it back on 4.01.2020.

My main problem with the vespa was
1. It is not starting (Self) by using keys properly. It is taking too much time to start in morning and after my work (Evening) also. Making noise when i start vespa.
I have informed this to the service team 3 times. But after service also i am facing the same problem. My last service charge was 853. And i have traveled nearly 4 hr (To and from my place)

It is very difficult to bring vespa to service center location because i am working in adivaram and service centre is in calicut. Nearly 2 hour it will take to reach there.

Please resolve my problem as soon as possible. I am totally dissatisfied with this service. I ahev taken alot more effort for getting proper service and they have not done it correctly. I cannot take any more effort. They have to collect my vespa and solve the problem and bring it back to me as soon as possible.

I purchased vespa lx125cc in dec 2018, i haven't complete one year yet, but the speadeo meter got damaged and dicky locker also not working, milase indicator not working, i went to jublihills, hyderabad service center, there all people are reclace, no respect with women, they are hesitating on customers. There is free services i have paid for all my services. No time management with service. I m completely dispointed with vespa services

Aims italia this is vespas service center were i took my sisters bike i was having a inssurance claim with me it was near my house in andheri the concern person over there named as pankaj he took a look at my bike and started making the cotation of the parts him self at the end he asked us do want to paint we said yes he made a cotation of 28000 ur bike was not in tht bad condition the concern person pankaj me i will talk to the innsurance person and keep your bike over here when u will tell me that time that time i will start making the bike the next day we decided to take the bike back becoz the budget was 28000 it was not affordable he told us that ull cant take the bike back ull wasted my 1hour as he is the ceo of the company he said parking fees 200 and for wasting his 1 hour for making the cotation just a sheet of paper which i have attached to my review he took total 700 rupees with no bills of it i want the company to take strict action on him or else i will file a complain on the show room.