Vespa Complaints & Reviews

I brought a new Vespa on 6th July 2020, it's near 8 months gone during this short period my fuel pump got damaged ( SXL 125 cc )I just take my scooter to the service station two week ago they told me that there was some shortage for the part then I just contact near by districts too, same situation is going there.How is it happen so.I never expect such a bad experience from your side, I have to travel nearly 60km daily as a part of my job, during this panademic it's really hard to depend on public transport.Its already 16 days gone, why do guys so irresponsible, you should ensure that there r proper materials were available on the service station for further rectification of the vehicles.Most of the companies like Honda, TVS are providing good service to the customer that's y they r no 1 in the market .It's reflects the bad quality of the product too, or u just attach a damaged fuel pump on the vehicle or then how it got damaged in this short period of time.Please try to provide required accessories to your service stations before it goes out of stock, it's a request.

I have bought VESPA VXL 125, Matte balck on August of 2019 but took the delivery only by Jan 2020 ! Since then I'm facing some or the other issues, I have raised several complaints to the dealer showroom, paid a lot of money fr service but it is still not sorted out. Im now very much disappointed and frustrated as I'll have to depend on this scooter for commuting purpose to Office .But everytime I face the starting issue, I'm not sure if something is wrong with the battery or choke or Engine !! Tired of this, I want my money back if not replace it with a new one, service is also not proper . Pls address this issue . I want this to be sorted at the earliest, I bought my Scooter from P.V Motors, Coimbatore - Tamilnadu India .My Name Kausalya Vijay Murugan
Regards,

Kausalya Vijay Murugan
+91 [protected]

Change both front and back shocks in warranty plz because they are very hard and damaging other parts of my bike

I have gave my vespa notte to the company service center on day before yesterday 9/4/2021 in nagerciol keerthy vespa showroom . For hand bar issue one month before I went with the same problem that time the told tha one full set was broken we don't have tha set, but this time the told one nut only problem (for the same problem) I asked that to the dealer they replayed the i[censored] don't like the service u don't leave the bike hear and just kidding me I have ever seen a worst service like this. Thank you

I am Yuvaraj from Udumalpet. I bought a Vespa Sx facelift from Lakshmigraha Enterprises, Coimbatore. Before selling the bike, the sales people of the firm told me that my bike will be serviced in location of my hometown. But now they are asking me to take the bike to Pollachi, Tiruppur or Coimbatore for service. After much struggle and quarrels, they serviced my bike at 1400 KMS ( First service ) after three months which should have been...

I gave my Vespa vxl at d service centre in Rajahmundry on 18th of this month for some engine issue n the service people there have stolen my bike keychain which is a pocket button knife which I got as a gift from my bestie for my security n self-defence.this is d 2nd time they've done this to me...previously in d month of December they've done the same when I gave my bike for general service.at that time I didn't bother much n my frnd gifted me another...but, they keep on repeating this n when I asked they became aggressive on me...saying that it's just a keychain worth 10/- or 20/- rs y would d service people have to go for d keychain when it's d bike I gave them for service...they can't just lose it when they went for test drive coz I've never lost that for months even when I ride the bike so rash...why do they keep on doing this?I'm completely dissatisfied of our service people and their attitudes

Vespa ke spare parts service centre Mein Nahin Milte Hain scooter ko service per rakhne ke bad Jab usmein spare parts Lagane Ki Baat Hoti Hai To Hamen Kaha jata hai ki payment advance mein Jama Kijiye Humne kaha ki aapko Sara payment Ham scooter theek hone ke bad mein de Denge lekin Unka Kahana hai ki pahle aap paise advance mein dijiye Taki Ham Aapke parts Manga sake aur jab maine kaha theek hai Ham advance aapko De Denge to Hamari scooter ko aap kitne Dinon Mein service karke de Denge To is ka unke pass koi Jawab Nahin Jab Aage company says spare parts aaenge To Ham aapko aapki gadi service kar denge to main kaha kitna time lagega service center vaalo ka javab- Ham use bare Mein Kuchh Nahin kah sakte yah to Koi Jawab Nahin Hota Jab Bhi Maine apni scooter ko service karaya Main Aaj Tak Sahi dhang se repair hi Nahin hua sabse 3rd class aur ek ghatiya service centre Hai Udaipur ka

Hello sir, we are from remote area... We ask for spares in vespa showroom in chennai... But they didn't give any response
... Please give a reply sir...

Dear
This is Pritam Singh Bagduwal from indore i work for department of atomic energy india. I bought a Vespa yesterday from ARJ automotive Indore. I paid the 1, 39, 270 online. But has been handed over the bill worth 1, 26, 000 only when i asked about the remaining amount dealer representative saying that bill for full amount can’t be provided. I urgently need the complete bill as I have to submit this in to my department.

Hoping for the quick response from team Vespa

In last three services we have complained that fork suspension is not working properly. There is noise always when we drive. Inspite of insisting to look into the problem the service team not given enough attention to rectify it. We keep following to get this done once again but still it is not received proper response from the team.
Service Centre Name : PIllai Motors, Greams road, Chennai Tamilnadu

Hi Team:

It is with great regret i am logging this since i have not got my vespa scooter registered KL7 BX 1391, dropped at Jay Motors, Ambattukaavu, Alwaye, Kochi, Kerala on[protected]. My scooter was not turning ON one fine morning and the service centre agents are claiming that the only part pending is to change the 'Ignition Coil', scooter have not turned ON until now and at present they do not have the parts available. Its been over 2Months now, today when i ranged the service centre they are conveying that it has done come again and would have to wait until[protected].

I would request your kind assistance in getting the issue fixed at your earliest possible convenience. If you are unable to fix the issue then kindly have it replaced, I would glad paying the difference. Thank you very much.

My name ia manisha .i have purchased vespa vxl model on 15 sept 2020 it has been 5 months...from last 1 month this scooter is giving excess problem like it stops functioning by itself doesn't starts for hours even when i show it to technician then also it doesn't start for more than 18 times it happened...in middle of the traffic or in deserted locations...more than 5 times i have shown it to technician or on service centre...i am feeling cheated... Have roamed half of the city by dragging this scooter ...every now and thn i have to visit service centre for servicing...i am just pissed off... Thr subdealers are also ### they don't know how to talk with CUSTOMERs...in case of emergency i dragged the scooter for 1 km to the subdealer's shop nd the subdealer told me" it is yout fault that you purchased this scooter ...i ddn't came to ur house for convincing u to purchase this...handle ur prblms urself" ... I can't help"...this scooter is so waste...i just can't handle this situation anymore please ...return or exchange this defected product...evn now also the scooter is in service centre for servicing...you people sold me a pathetic scooter ...i don't want any further repair please exchange your product or you people leave me no other choice except...for going legal. And yes your CUSTOMER service is worst of all.
Manisha morey
Purchased scooter from shivam automotives ujjain(m.p.) subdealer of arj automotives indore
Purchased on 15 sept 2020
Scooter no. MP 13 FP 2018

Hi this is praveen, I bought new vespa urban club on chennai . 5.03.2021... from savitri motors . Kovilambakkam Branch... They collect from total amount of vehicles Rs.112653. I asking to the sales executive for breakup the total they say like this ... Ex.showroom Rs.95034+insurance and RTO charges ... Again I asking split up for insurance and RTO charges... They say insurance amount Rs. 5764 and RTO charges don't says how much... Third time I asking again I need RTO Charges bills... They connect the call to manager ... They said no bills provides for RTO side .. how it's happened again am asking... They say we pay online through no receipt ...again I asking they given a reference for the payment right .. that one I need ... The manager say no one can share the details about RTO charger. .. I know all about RTO regulations in india new two-wheeler registration 8% of road tax and registration fee only Rs. 300 only. I asking to manager to calculate the total amount ... They say additional of transportation charges Rs.2500 of vehicles In and out and RTO brokerage Charges Of Rs.1000 ... Why I can pay transportation and broker cost ... I summited all govt documents ... Ex showroom cost is all inclusive of transportation and tax right ... Why they collected hidden charges... Can I file the criminal note ...

We have bought a new Vespa ZX on 12st October 2020. After our first service we have observed weird issues that Self Start doesn't work most of the time and even we have to use kicker 2-3 times to start the vehicle. 1 month ago it stopped all of a sudden in the mid of the road and didn't start at all. We took it to the Dealer and they said fault in the battery and they fixed it. But now the also the self start doesn't work. Moreover when we accelerate the lights are dimming out and the Horn sound fades. There is some serious problem which either vespa dealer couldn't find it or fix it. No other bike gave us any trouble even after years, but this is brand new, costly, reputed and it gives us nightmare.
Sad part is I am not able to raise a complaint in vespa site.

VID : TN 88 V 8454
Dealer : VKG Motors, Karur, Tamilnadu

My vespa 150 brought 2 months back now does not get started suddenly.I had a similar experience after the very first day of first service.The service centre does not have any idea about the issue and did'nt fix properly and the issue repeats..kindly help me to get out of this hell

Today, i went to purchase spare parts of vespa byk for my friend at Radar motors dealer code INS4TLR170. I took spare parts and got bill of 2448.00. They have charged labour charges for purchase of spare parts..I thought it was mandatory of labour charges for purchasing. I kept signs on three papers where they asked to keep on the bill as i was important work and in hurrry.
After coming home i saw the bill.i was shocked to see that for the parts i purchased they billed and made as if the vehicle is repaired there. They asked the byk number for checking model and made bill on that byk number..it is totally deceiving.

U can check the cc camera in that shop for confirmation that byk is not there.byk in warangal but billed as if it is repaired in hyderabad for purchasing spare parts.
Please take action on dealer and cancel dealership

Righthand side of the tyre wears out moerethan that on the left hand side

Prevously On December I Bought Vespa Sxl 125 matte blue Colour from alwaye motors aluva...Am so Satisfied About The Bike But After My Second Service Prevously Done On Saturday At Avaraan Associates Kuriachira And Monday See Aa Crack On My Handle bar Kit...I dont Know what Happen..And Why...I Just Call Showroom and They Just Told Change It On..I want To Know What Is The Reason Behind This And Need To Change Immediet...Soo Reply Soon...Please Make It Clear and Fix It

HELLO TEAM
I am consumer of your scooty vespa SXL 125 along 3 years, everything just going fine as for me. but recently my headlight cover was crack and when i was reach to authorised service center i got this black headlight cover, and personally i did't like this on my white scooty. They told me that chrome finish headlight cover was discontinued. ... please recontinue your chrome finish headlight cover, i am sure that every vespa consumer will dissatisfied by this black cover.

Here in Guwahati there is only one service centre and from the beginning only I am using this service centre only.
I used to receive calls very frequently from the service centre and when I agreed to them for making an appointment I clearly mentioned that I would be travelling from so far hence you re kindly requested to keep my scooter in first preference and in first appointment and they agreed to that and today when I came here and reached at 9:08 am and till that time they already received 5 customers as per to the receptionist and when I got the enrolment form there I received 8 th in number and now after complaining again and again about the time they behaved me in very ill way and rudely as if I am eating their meal...
Please try to maintain the professionalism and value your consumers...
Complaint regarding the service centre:-
Far East Auto Service Guwahati