Vespa Complaints & Reviews

Here in Guwahati there is only one service centre and from the beginning only I am using this service centre only.
I used to receive calls very frequently from the service centre and when I agreed to them for making an appointment I clearly mentioned that I would be travelling from so far hence you re kindly requested to keep my scooter in first preference and in first appointment and they agreed to that and today when I came here and reached at 9:08 am and till that time they already received 5 customers as per to the receptionist and when I got the enrolment form there I received 8 th in number and now after complaining again and again about the time they behaved me in very ill way and rudely as if I am eating their meal...
Please try to maintain the professionalism and value your consumers...
Complaint regarding the service centre:-
Far East Auto Service Guwahati

Few days ago, i went to the vespa show room for service of my scooter but they not responding correctly and not given spare of such parts.
They talking not correctly and not taking seriously, just make my time wasted and I'm visited many time.
Kindly take my complaint seriously and give me the perfect solution for this..Do the needful.
Thank you

Front handle bar is broken I purchased this scooty before 6months only but front Right side handle bar is broken when we told this to dealer he told it's not his issues he told to complaint and he not responded & we not used this much but it's parts broked VESPA company manufacturing it's bad quality parts it's creating more problems to customer. I[censored] are doing this type of service means it's not good sign I recommend that people don't purchase this scooty it's waste of money & services not providing in karwar pls do sure when people think to purchase pls make sure that u purchase other company like activa it's good we have & we are usings since 10yrs &its no part's are broked like this.&this scooty purchased before6months only it's bad quality product s are selling.

Hi,
I am Ranjith Kumar from Coimbatore Tamilnadu, i had got delivered a brand new vepsa Notte in the name of S Saranya Ranjith by 20/01/2021 from your delear
M/S Lakshmigraha vespa, Coimbatore.

In have pre booked the scooter on 04/12/2020
With an token advance from the date of booking i was enquiring for the month and year of manufacturing for my scooter..

In this after completing the finance formalites on 18/01/2021 i again enquired about the month and year of manufacturing from the showroom executive he said it was October 2020 after his assurance i took delivery by 20/01/2021 Wednesday, in this i enquired for disclaimer form for fancy number allotment by today then only i came to know that th vehicle is an older one of manufacturing 03/2020 is almost an year old vehicle by today the Market value of the scooter is below ₹ 75, 000/ as i purchased it for ₹1, 18, 000/ know who gone to bearing the loss of my hard earned money in this i was literally fooled by the dealer and the executive.

After i reliazed the fraudulent made to me by your showroom i complanied in vespa customer service they connected with the showroom manager his reply to me was due to pandemic curfew lock down your company was still selling the older stocks makes and models till today your 2021 models will be available in market only after march 2021 as you aware that vespa models are availed only by the customers who knows the value of its classiy and quality of the scooter even though it's very poor in resale value due lack of awareness i decided to buy it on my own interest.

In the above said matter i was fooled and hooked by your dealership hope you will consider the matter in an serious manner and get an possible solution for me

Thanks & Regards
Ranjithkumar
[protected]

Dear sir, I wanted to tell you that today i.e 19/01/2021 I had gone for servicing at taliegao goa India and they refused to repair my vehicle as there was a very little issue, and they sended me to mapusa which is 25 KMS far from taliegao, so I request you to look behind this.

I have given my vespa scooter for 1st service at sivaji vehicles trivandrum at 9.00 hrs on 8 dec 2021 friday. My vehicle was taken at second in the list of vehicles for that day. They told me the vehicle will be delivered at 5.30 evening. When I reached service centre they told me that washing Is not over. Then i asked him why don't you inform me. I left the vehicle and said inform me when you finish washing. On Saturday they again rang up and said that washing could not be completed on that day also. Today is monday and they didn't call me
I wonder how many days will take to wash a vehicle. Since they are the only dealer of vespa in trivandrum they are simply harassing people. Vespa is very good vehicle but service of sivaji vehicles is horrible. They are very reluctant to attend phone calls. Let me see how many days it will take to complete the first service of my vehicle. If I m not getting my vehicle back within two days I have to approach consumer forum

Not getting the service in time. No response from the dealer after contacting them many times

Our vehicle hande rear dome had crack and we have complained that during the 1st service itself but the service personals are postponing the replacement every time .
Which haven't replaced yet. But it's feels so bad when such a reputed company like yours maintaining and providing such a worse service than any.

Bought Vespa Zx125 on 25th June. On the same day while taking it home, scooty stopped thrice by its own. The mechanic came twice but for the third time i had to push my new Vespa till my. I had to request them to take my scooty.
It was a very bad experience.

AUTO CONCEPT RANCHI dose'nt have good service. I went for my first servicing n they just poured water n gave me back.

I went for my number plate. They kept denying n postponing dates saying maam please come tomorrow. I went thrice then I got the number plate(after 2 months)

2nd servicing I went their at 10:30am n they said they will give my scooty back by 1pm n when I came back 12:30pm, i saw my scooty outside only by then they didn't even touched my scooty and when I complained about it they said that maam you'll get the scooty tomorrow i mean how was i supposed to get back home. After doing wrong the service manager n staff they still had the audacity to argue with me. It was another bad experience.

They gave me my RC after 5 months.

I went for my 3rd servicing yesterday. After receiving the scooty my scooty stopped again after 2 km. I called them n the mechanic came n started the scooty n went back. After that within 1km my scooty stopped again in the middle of the traffic. I had to push my scooty aside. I again called them n asked them to take the scooty back to service center.
Within 5 months I had so much problem because of them. It was not at all good experience.

Dear team
its very horrible service from your end, one week above i complaint for my new purchase vespa urben club from Alway motors Cochin regards painting issue. Last Saturday I visited & spoke to the showroom . I got a reply that this is not a showroom mistake from Manufacturer. Vehicle price is 1.12 lk who give the proper answer and solution for this no one attending for this, i ask to i need a letter from showroom regarding the painting is damaged unfortunately i didn't get that letter due to service manager Arun ask to me this is not showroom mistake mistake from vespa don't give the letter for this arun get this information from area service manager Mr. Sreejith . How can trust vespa I am going to court for this issue and revert back my money for this cheating i get vehicle from this month 09
i all ready in for to bank also

Good day.I purchased a Vespa SXL 125, white colour from Savirro motors, kovilambakkam, Chennai.I picked up the vehicle from the showroom on the 21st nov 2020.
Within a week of purchase I started seeing corrosion spots on some of the chrome coated parts such as the
1) Front bumper
2) Rear bumper with foot rest
3) kick start lever

I took vehicle for my first free service on 11th dec 2020.Reported the issues to the service manager.No steps were taken to resolve the issues.

Hello
Two days before We went to Vespa service centre in vellore with my sister and we done service also ...service guys are flirting with my sister..that is not feedback texts ..we are facing this problem two times in service!
They texting in many numbers, Women how will go alone ?...

Dear sir

This is really pathetic. It's just two years and I am having lots of issues with my vehicle. On 19th of this month my Vespa vehicle stopped without any reason. I contacted the nearby dealer around 3pm and after many calls they came to check after 7Pm. After the check the mechanic informed me that the battery suddenly started to take high volt because of some issue with the regulator. This resulted in result caused damage to battery and digital meter (full damage) and I am not able to start the vehicle. From the service centre they have informed me that I need to pay around Rs.6500/- for my only two year vehicle to recover the damage.

Is this the quality of the vehicle which you provide to the customer. I am a user of other brand vehicles also from the past 20years. But never faced any issue like this

You can find the below complaint which I filed this month itself regarding the Vespa:
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Am sending this mail due to my frustration, I was a hard core fan of Vespa Scooters, but now I understand Vespa is not a reliable scooter, I bought Vespa around two years back in the month of October and last day my scooter fell down, when I examined the reason, I was shocked to see the only two year old Vespa's side stand was completed wrapped buy rust. Due to the poor quality of the side stand offered by Vespa my vehicle is damaged. Moreover, two days ago I had given my vehicle to the authorized Vespa service station for the normal service and they didn't check the vehicle properly. My question is very simple, " why should I take my scooter to an authorized dealer for service" ?? and "Why did I pay for the service"??? for negligence from the dealer. I need complete replacement of the side stand and damage happens to the scooter due the damaged side stand.

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As I am a totally frustrated customer, I need the best from your end to satisfy me and I need a complete recovery of the vehicle with no cost from my side.

Also would like to inform you that, when I visited the service centre, I found they are not following any mandatory conditions for the most reputed international two-wheeler vehicle. and also for your information the most wanted protocol for the Pandemic situation is not followed in the service center.

I need a reply in personal for my queries as soon as possible.

Yours Faithfully
Sreela S
[protected]

This month my two wheeler serviced mayiladuthurai service center this agency cheated service only get money not clear my compliant oil not change but get money my two wheeler spoiled plz step this compliant you cannot action am prepare bill go to consumer court

We purchased a vehicle from kings Auto showroom that's vespa . It's been a week and we still didn't receive any of the documents related to the vehicle. And while we are trying to contact them, there is no response from the guy of the showroom.

Yesterday while traveling the back tire of my vespa came off in a national highway.its my lucky I was in low speed .if I was in high speed I can't even control the vehicle by applying the front brake .it's the clear quality issue from the side of their genuine parts.

I bought Vespa scooter from Hosur showroom (located in highways), the vehicle was taken to RTO and after inspection I was asked to wait 15 days for RC.. But whenever I call them they are giving me blunt answer "it will take time". Now they are telling the broker incharge of this RTO process hasn't processed my document. Now they are asking me to wait for indefinite period.
Really frustrated, is it mistake to buy Vespa scooter ?
Without RC, how can I ride the vehicle?

I bought VXL 149 ELEG-ABS BSVI from YASH RAJ MOTORS on 11/09/2020 . Today on 9/11/2020 it stopped working in midway and it hasn't completed it's 2 months also .

I request you to see to it and made it repaired as soon as possible.

Yours faithfully
Ambey Kumari

Our vechile with registered number of mh14 GH 5239 was serviced at auto lounge service centre last week.
First of all the commitment was to give the vechile back next day afternoon.
When we went to pick the vechile it wasn't ready .
I was told the pick up was not good so some parts need to be changed .
So that wa done still the vechile is sti the same, so not sure what wirk was done.
We had a complaint bthat the vechile gets off quite often on its own, this problem is not addressed.
The head light was changed, but the setting is in correct due tonwichbthe lights do not fall o the road, instead on the top of the trees on the road.
This is such an insane unprofessional service by vespa.
Absolutely unacceptable.
This is not the first time every time the vechile is give for the service, never the work is done in one shot .

I have requested for Battery replacement under warranty in last month in at Vespa Service Centre Auto Lounge (MIDC, Chinchwad, Pimpri-Chinchwad, Maharashtra 411019). Its been almost 30-40 days have passed and still i am not able to get a battery. Dealer is giving same answer as wait for few days as stock is not available. My wife use the scooter for daily commute to her office, using a scooter with kick start is hectic for her, and also many times scooter may not start with Kick also.