Vetri Theatre — the point of displeasure that I've endured

I came to watch the movie "joker" at vetri cinemas at chromepet, chennai. The movie was hotly anticipated and i must say that i didn't enjoy the movie at all because of its horrible aspect ratio, the point of displeasure was the fact i had to watch the movie in a cropped resolution, also i had a terrible experience with their 3d glasses and with their 3d effects for a movie known as justice league a couple of year ago. Never mind!

Btw when i went to complaint this issue to the management, one of the individual there said it's either the wb (Production house) nor the director-todd phillips's fault, and the theater don't hold any responsibilities (Your smirking right?) anyways for his grisly safeguard he expressed that every single cinemas / theater in chennai does this! Yet, i don't believe that pvr-films and some other great theaters may concur with it.

Ps-well next time if any of my friends or family head out to watch a hollywood motion picture on vetri cine, well i'll drag them out of there...

I hope you will consider the complaint. Please give prompt resolution so that other people may not face the same problem.

Much obliged.