[Resolved]  Via.com / Flightraja Travels — flight cancellation amount not received yet

My 2 tickets which was booked for 21 may whos reference no. Are
Fmnba3bohr3te
Fmnba3ble00hl
Cancelled due to covid 19 the amount has given by indigo to flight raja but till now they didnt refund it in my account.

I am trying to contact them they are not even picking up call not even replying mails.

Few days ago got a email at [protected]@gmail.com abount refund initiations but till now there is no balance credited to my account.

Please return my money through upi at
[protected]@ybl
Or transfer it to bank account by which amount was debited.

Photos of refund email are attached.
+2 photos
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Aug 6, 2021
Complaint marked as Resolved 
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2021
Via.com / Flightraja Travels Customer Care's response
FMNBA3BOHR3TE --- The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 18/03 21:33 - Capture - Amount: 5196 - Transaction id: [protected] - Transaction Successful(PAYMENT IS SUCCESSFUL)
2. 01/10 02:40 - Refund - Amount: 3907 - Transaction id: [protected] - Transaction Successful(REFUND REQUEST QUEUED)
3. 01/10 02:40 - Refund - Amount: 1069 - Transaction id: [protected] - Transaction Successful(REFUND REQUEST QUEUED)

FMNBA3BLE00HL ---2. 23/09 15:22 - Refund - Amount: 7226 - Transaction id: [protected] - Transaction Successful(REFUND REQUEST QUEUED)
3. 23/09 15:22 - Refund - Amount: 800 - Transaction id: [protected] - Transaction Successful(REFUND REQUEST QUEUED)
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