Via.com — no transit visa information while ticket booking

sanjaympandey

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	via.com

Had booked my tickets on via.com on 31dec17 and carrier was air canada.

Name of the traveller: sanjay kumar pandey
Booking reference number: fmnaf2jko4cch
E-ticket number:[protected]
Travel date: 03mar18
Travelling from chicago (Ord) to new delhi (T-3) via toronto canada

The website provided tickets for returning from chicago to new delhi via canada (Toronto). However, the website did not provide any information about transit visa requirement for passing through canada. No such information was provided both on the website or on ticket provided.

Owing to above, i could not travel via the ticket issued. Very unprofessional support team at via.com did not even help in guiding. They washed off their hands saying that they have no idea. They did not help with cancellation and refund. It was very stressful last 18 hours. Finally had to book a new ticket in air india on emergency basis and hence hiked up fares

Website must compensate for the harassment done and strict disciplinary action is requested on the website so that no other passenger gets harassed the same way. Other travel websites (Makemytrip.com, etc.) provide all these required information about transit visa requirement.

Thanks
Sanjay kumar pandey
[protected]

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Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Mar 28, 2018

Updated by sanjaympandey There is no response from via.com. This is understandable. They are expert in avoiding customer issues. I have paid INR 1, 20, 000 for to and fro travel and I was not able to use my return ticket because of their mistake. Repeated attempts to contact them turned futile as they simply denied any help. This is frustrating service, loss of big amount for me and mental harassment in a foreign country.

Need urgent help in getting my money back. Otherwise, I will not hesitate in moving to consumer court.