Vidal Health Insurance Tpa — Medical insurance claims

Website:www.vidalhealthtpa.com

Original documents for the below claims were sent to Vidal Bangalore office on 13th October 2021 through courier tracking number EK[protected]IN
DEL-1021-CL-0002557
DEL-1021-CL-0002537

It was sent to the below address

Vidal Health Insurance TPA Private Ltd
Tower 2, 1st floor, SJR I Park,
Plot No: 13, 14, 15, EPIP Area, Whitefield,
Bangalore – 560066

The courier is successfully delivered. But the vidal team, is saying the original documents are missing and not processing my claim.
What can be done to get the claim processed?
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