Vidal Health Insurance Tpa Complaints & Reviews

Tracking Details : El[protected]In

Claim Number : Blr-0122-Cl-0005864

I Am An Accenture Employee And I Have Corporate Health Insurance Of Vidal Health Tpa.

I Had Called Vidal Customer Care More Than 25 Times Over A Span Of 2.5 Months To Get My Reimbursement

The Amount Was For 31000 And Change, They Sent Me Only 12000 Hence I Had To Call Customer Care And Came To Know That By Mistake They Credited Lesser Amount They Also Ensured They Will Raise An Addendum Claim.

After 3 Weeks When I Called Arfa, And Later Prasanna I Got To Know That There Was No Progress And They Assured Me That They Would Raise Addendum Claim On My Behalf And I Would Get The Remaining Amount Asap. Its Been 3 Weeks Since I Had Made That Call.

Since Then Every Time I Made The Call To Vidal Cc They Said “There Is An Issue With The Server And Your Query Cannot Be Addressed”. What Kind Of A Customer Care Support Is This.

Today I Called Again As Usual, Sahana And Chaitanya They Said The Servers Are Again Down, I Asked Them To Trasnfer The Call To Their Floor Manager Or Someone Who Can Address The Issue For Which They Disconnected The Call After Making Me Hold For A Very Long Time, Highly Unprofessional. With Chaitanya I Have Had Worser Experiences Before As Well.

I Called Back Again 3 Minutes Later It Was Addressed By Chirag, From Him I Came To Know That Prasanna Had Not Raised Any Addendum Calim For The Remaining Amount. Please Help Me On How To Get This Sorted. I Cannot Handle Such Cheaters With No Professional Ethics.

Original documents for the below claims were sent to Vidal Bangalore office on 13th October 2021 through courier tracking number EK[protected]IN
DEL-1021-CL-0002557
DEL-1021-CL-0002537

It was sent to the below address

Vidal Health Insurance TPA Private Ltd
Tower 2, 1st floor, SJR I Park,
Plot No: 13, 14, 15, EPIP Area, Whitefield,
Bangalore – 560066

The courier is successfully delivered. But the vidal team, is saying the original documents are missing and not processing my claim.
What can be done to get the claim processed?

I had submitted all the hard copy of documents for reimbursement claim amount in the month of July and despite of repeated mails and phone calls I am not getting any update from the company. I have also submitted short fall documents which they had asked for

I am a Super Senior Citizen and not getting any support from the company which is affecting my Mental health. Also, I have also not received the claim amount which was...