Videocon D2H — 200 rs. deducted from my d2h main balance without giving service

Address:	515411
Website:	www.videocond2h.com

Dear sir, mam;
I am videocon d2h user. My customer id is 6122813. My registered mobile no is [protected]. Actually my stb box not functioning well with software problem. Because of this l made complaint to the customer care services to get new set top box. They told me that it is 400rs. Charagable. I paid 400rs.in cash to the set top exchange service. But additionally they deducted 200rs. From d2h main balance for the same service. I made complaint regarding to this to the customer care service executives. They told me your amount is refund within 8 hours. They are saying the same for the last 5 days. They taken several complaints regarding to the this. But amount is not refunded yet. They are trying to convince me saying sorry for the inconvenience, your amount will be refunded within 8 hours. 5 days over but amount is not refunded yet. Please solove the problem soon